WRH Realty Services
reviews and complaints

I've been living at *** properties for 5 years now, in the same apartment. Recently, I've had issues with low water pressure in my toilet. The maintenance guy has come to fix it three times already, but it still won't work properly. It's not clogged and there's nothing blocking the line. He did his job and said it's out of his control. I'm not mad at him, but I'm paying rent and I can't use my own toilet because of the low water pressure. The maintenance man has been really helpful, but we really need someone to replace the toilet. We can't do it ourselves, as we're paying our rent. Can someone please help us out?

For over 2 weeks I been askin the management team of *** to come fix a water damage problem in my unit. Water keeps comin through the base board and soaks my bedroom carpet when it rains for a while! I told them and showed them where it's comin from. They had maintenance rip up the carpet to take out the foam padding underneath. That's all they done to "fix" it. Now my bedroom smells like it might be black mold cuz they ain't fixed ANYTHING AT ALL! I'm done botherin these people who shoulda fixed this by now and I ain't gonna pay my *** dollar rent till it's fixed proper!

My name is ***, and I have a signed lease dated 11/29. My move in date of 1/12/22 at ***, *** however was advised yesterday that you all weren’t able to uphold your obligations outlined in the document. This is due to an “holdover” tenant who isn’t cooperating with vacating the premises. I was only advised yesterday to wait until Monday, 1/10/22, and contact the new property management team (***). There hasn’t been a clear resolve or offer for any reasonable accommodation from both the current Property Manager *** nor assistant manager ***. My items are currently in storage and I am living in a hotel with the expectations of transitioning into my new place 1/12/22. I’ve done all my due diligees with obtaining renters insurae, *** and internet service. I’ve paid my first month prorated amount ($585.16) and security deposit ($500) for a total of $1,085.16 sie 12/20. I have phone records where I’ve called every other week expressing my coerns of an earlier move in date, and was never given this information. However was only told a week prior (1/5/22) that my overall move couldn’t be accommodated. The information given thus far is totally unacceptable and I need a clear resolution as this effects my lively hood.

I moved on Oct 15th, 2021, and on the day of the move, I called maintenance urgently because my water wasn't getting hot. They called me back and said it takes a while for the water to heat up, like 5-10 mins. I wasn't happy about it, but I went along with it because I'm in a lease now. Fast forward to Friday, April 22nd, and the water was still not even lukewarm. So, since before, I was told to let it run for a minute to get hot, but it never did. I had to take a lukewarm cold shower. The next day, there was no hot water at all. I called the office and spoke with ***. She told me they're working on it or trying to get it resolved because a lot of people were calling about it. I told her that this was happening yesterday because my shower was cold. *** said I should have called yesterday if that was happening, and it could have been fixed that day. I told her that's not true because the water takes forever to get hot anyway, so I thought it was normal. I also mentioned that since our water bill is split between myself and the other units, our bill could be lower if we didn't have to run the water for 5-10 mins because they won't fix the boiler system. I told her it sounds like a scam because the office knows the water doesn't get hot. She also said the water doesn't get as hot in the office. I told her I don't care about the water in the office. I live in a unit and pay rent to a company that doesn't seem to care if we have hot water or not. It's really frustrating dealing with the management here because it seems like they can't do anything to fix this situation. As I'm writing this, I've been running my water for 10 mins and it's still not hot. The fact that this started on Saturday and it's now Monday without hot water. I told *** that this company is scamming tenants on the water bill by making us waste water because they won't fix the boiler, so everyone could have hot water.

I live at a WRH Realty property in ***. Our elevator went out of service early December cuz someone got stuck in, panicked and destroyed it tryna get out. As of April 6, 2022 - it still ain't been fixed. We gotta climb up 7-10 flights of stairs daily, multiple times. WRH says the parts ain't available but they shoulda looked into other options by now. Right now, if you disabled or can't climb several flights of stairs for any reason - you can't get to your unit or visit. We had medical emergencies that coulda been worse cuz of the stairs. A woman in our building was 26 weeks pregnant and went into early labor cuz of goin' up and down the stairs and they refused to help her get a hotel after she went into labor. We got ankle, back and knee injuries gettin' worse every day cuz of the stairs. Also, security is a big problem. Our bike got stolen and our car window smashed. This happened at least 6 times since we moved here. Today - 36 cars got broken into. But nothin' is actually stolen from the cars. Clearly someone either targetin' the residents or tryna make some money from window shoppin'. Organized crime is happenin' at our building and they won't provide security or make improvements to the overall security. They always leave the gates open. Homes are also gettin' broken into. There was a fire in the first floor garage and the fire alarms didn't go off. They took weeks to clean up the ashes and flooding in the stairs - the same stairs we gotta use cuz the elevator don't work. When you try to talk to management 'bout the issues, they don't respond and are rude. They never sent emails 'bout the fire or the break-ins. We askin' for our rent to be waived until the elevator is fixed and the security issues are dealt with.

ended ***. I moved out of *** on *** and turned in my keys on 06/13. I received a check for $199.79 on *** as a partial refund of the ***, and they printed my new address on the check. According to ***, if the *** doesn't give the required notice within 30 days, they lose the right to make a claim on the *** and can't seek a *** against the ***, but they can file for damages after returning the ***. However, I didn't receive any notice within the 30-day period explaining why they were withholding the remaining ***. So, I emailed *** on *** to ask why I hadn't received a final move-out inspection or an explanation for withholding the remaining ***. In their email response, they said that since my *** ended on a Sunday, they had until *** to send the notice, which they interpreted as having 31 days. But the *** clearly states that the notice must be received within 30 days, not postmarked within 31 days. They also claimed that the final bill was for my last *** bill because the *** was left in perfect condition. However, it's highly unlikely that I used *** in *** for just two weeks. I couldn't reach a resolution with the ***, so I contacted the company that manages the ***s, ***. I called them on ***@9:00am and left a message with the ***, who said she would forward the message to the *** for a return call to discuss the illegal withholding of my ***. I waited 24 hours, but there was no response from ***. So, I called again on ***@10:00am, but still no response. Then, on ***, I received an email from the *** at 10:16am. It's important to note that when I called on ***, I specifically requested a phone call to discuss the matter. The fact that she sent an email instead clearly shows that she doesn't want to have a discussion. In the email, she mentioned that my final statement was mailed (without stating when) to my last known address, but it was returned, so they are resending it. However, I changed my address with *** on *** before my *** ended, and the partial refund check I received on 0*** had my new address printed on it. I even have an email from *** confirming that they received my new forwarding address. This is a prime example of a company lacking integrity and failing to do the right thing. The *** clearly states that if they don't provide written notice within 30 days, they can't withhold any of the *** for any reason. Today is day 33, and I still haven't received a move-out inspection or a notice regarding the withheld ***. I am requesting the return of the remaining *** in the amount of ***.