The complaint has been investigated and
resolved to the customer's satisfactionResolved Worldwide Readers Service, Inc. — Keeps charging account after cancelation
resolved to the customer's satisfaction
I live in Los Angeles, CA.
In March, a magazine company name Worldwide Readers Inc. (Lakewood, CO) contacted me stating I had a subscription with them. I did not have a subscription with them, although I had a previous subscription with a similar company called CRC. My CRC subscription had expired
Worldwide Reads, Inc contacted me soon after and said I had a 10 days to cancel the subscription. I promptly contacted them to say I did not have a subscription through them. First there was only an answering machine and I left a message wishing to cancel. When I finally got a hold of someone they were extremely rude but finally stated my magazine subscription was canceled.
It is now 3 months later and I received a letter offering me a discount on my subscription and it stated I had almost $900 left in payments!!! I noticed that my checking account had continued to be charged the monthly fee after I had canceled my account with them. I promptly called them and they stated they had never spoken with me before and that there was no cancellation request on record. I have phone records proving that I had contacted them to cancel.
Additionally, they refused to cancel my account even though their website has stated that you may cancel for a fee (5 months of payments). I offered this and they said cancellation was not possible unless I paid the full amount on the account!!
After requesting to speak with a manager, they responded "too bad. I am the manager." and then hung up. (a typical response for them)
These people are engaged in fraudulent business activity and they should be avoided at all costs. I see that there are other complaints for this company on this website and /link removed/ I have since put a hold on my debit card/checking account. If the problem persists, I am considering further legal action against their company.