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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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M
8:04 am EST
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Wish.com monkey fingers

Wish, I order all 5 colors of the monkey fingers @1.oo each on 11- 5 and have only recieved one monkey finger and $16.00 has already been with drawed fron my account. What's up with the others. Please respone to [protected]@aol.com, I'm not happy with your bad service. I do plan to tell all my facebook friends of your bad service unless I can get this resoved ASAP.

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3:29 pm EST
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Wish.com I haven't received my products but money had been taken

Hi my name is Janet Brennan and I ordered many things from wish and haven't received them..but in the mean time ordered other things and reviving them..for the first order money was taken from my account but I have no history on my wish account..very confused would like this matter resolved..I'm a food customer and love your site but kinda angry that my first order only one thing came like I said before I have no reference on my wish account anymore to even try to track my order..it was a experience order to about £40/50 so if my order don't come please return my money ...many thanks.

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4:38 am EST
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Wish.com dress

Hi Guys

I am writing in regards to the unlawful use of my photo on your website. I own rights to these photos and at no point did you ask for permission to use them nor advise of how you attained them. I demand these to be taken down ASAP! I have attached a photo for your reference. I would like to be notified once this has been actioned.
I need this actioned right away or else I will make this a big issue.

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10:01 am EST

Wish.com refunds for late items and my account is blocked

I have a bunch of orders from the 20th of November, I have not got one refund. I used my boyfriends card to order some items. You choose to cancel the orders. I don't want the items you canceled. I use PayPal to pay for my items. I will not send you my bank statements. PayPal is safe giving you my bank statement makes me feel uneasy. I enjoy using wish . I have not been able to order anything in three days. I have sent many messages and asked for help but I get no response. You say 3 days it's been more than that . I don't know what else to do. Please help and stop ignoring me.

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J
11:17 pm EST

Wish.com I have been charged for purchases I did not make

I have had a variety of deductions from my account but I have not purchased anything.
It's pretty crappy as I have had the company recommended to me over the last few days but this is just outrageous!
I would correspondence asap and my money refunded!
How does this even happen?
How have you got my bank account details?
It's very concerning that this can happen!

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1:31 pm EST
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Wish.com ring order wrong one delivered

Good afternoon, as a customer who has ordered a ring and received the wrong service as a USMC, I received a Coast Guard. I have sent a request in 1 week after receiving it, and sent numerous emails. As this is the only way to contact your company, I have received emails back and followed the instructions, but to no avail.
It's not the cost of the ring, it's the moral, or lack of as it comes to your support team to rectify the mishap. I am requesting again for tenth time to have the proper ring sent to me as I have ordered.
If this is not able to be done then you will leave me no other choice but to contact fraud division of the United States, and have them contact you about this, and will also contact facebook to inform them as to the issue and the lack of any company protocols for with your company is not following up with.
You may reach me by text, cell or email
[protected]
[protected]@gmail.com
Let's take of this before the end of November, or I will have to comply with the federal government law and so then will you.
Best regards
Richard Belanger

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K
7:53 am EST

Wish.com an indefinite suspension on my account

So, i have been a loyal customer of wish for a number of years. Before i had my own credit card, in fact. Anyway, previously i used visa gift cards to purchase items. Sometime last year, i got my own credit card. I tried to order with it on my account and i got an instant ban from wish. I can use wish, i just cant buy. I've made other accounts to see if maybe it was just the one but each account gets suspended and banned as well. I have contacted wish for months now, recieving automated replies along the lines of, "you have gone against the terms and service". In the terms and service it doesnt really say anything about using a new card, which is what im suspicious of. It literally saus2that they can ban or suspend your account indefinitely without reason. I'm at my wits end and I sent another complaint to another email of wish's. Hopefully i can get an actual reply. If not, I'm probably going to spread the word because this is ridiculous and should not have gone on for this long.

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9:35 pm EST

Wish.com daily giveaway

For several times I have emailed about this issue... This time I have enclosed screen shots. If this issue isn't resolved and I do not receive the items I have wanted, I will post to fb and every other social media out there I am tired of the delay and when it does go on, everything is claimed. It is not fair. Please resolve this... I have deleated and re-downloaded the app several times. My phone is a android, my carrier is comcast. I have no issues with any other app.

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12:58 pm EST

Wish.com I did not purchase any item. my name is tina lynch

I got up to 3 charges on my card from wish 2.00, 4.00, 8.00. I want my money back asap I didn't order anything looking at purchase history nothing there help desk need you to click on item there isn't one [protected]@yahoo..com last four of card 1224 please refund me my money I don't know how this happened but I need it fixed I can't seem to reach a live person

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10:29 am EST

Wish.com refund request not met

I requested a refund since the item I bought off Wish that I recieved was not as advertised, but the team dealing with my problem have been less than helpful. They sent me a link to a ‘refund request' box that I had already filled in, thus having me going round in circles. Now theh will not reply to my concerns. This much hassle utterly unacceptable. This is really unfortunate considering I was actually going to praise them for how soon the item came since I was expecting it about a month later.

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4:39 am EST

Wish.com order refunded without request/reason

On 19 November 2017 I ordered a number of items from Wish. The order was sent through and payment of R500 was made, notification received from bank, however, on the morning of 20 November an SMS was received from Wish stating that refund for all items have been processed as per my request. 1st - I did not request a refund at any stage
2nd - Payment has already gone through and Wish says that refund can only be expected in more than 3 weeks.
3rd - No other reason for exchange was provided i.e out of stock items to be refunded.

Not only do I not get ANY of the items I ordered but I also can't DO anything about it because Wish has decided to keep my money, Black Friday ruined!

Thanks WISH!

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7:56 pm EST
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Wish.com my latest order on geek/wish.com

I ordered a few thing a couple of days ago but I never got an email to confirm the order. I checked my email and it was the same as what I use. I then ordered two different items and still didn't get a confirmation email. I would like to be able to purchase the items, if you guys could send me an email to confirm the purchase my email is: [protected]@gmail.com

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K
3:27 pm EST

Wish.com eyeliner and mascara

I bought a eyeliner and mascara from wish.com on the third of November 2017. I received the items on the 18 and they're so damaged that it leaked all over my $300 comforter.
Everything I tried to get from this website has only sent either the wrong item or damaged items.
Their only solution is to refund my$3 for one item. What about my damages. I mean really, my comforter is ruined?!

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2:10 pm EST

Wish.com payment taken but no order

i placed an order for a moblie phone on the 30th october you immediatley took payment of 40 english pounds out of my account. i have received no e mails regarding delivery and when i go into my account there is no history of any kind. please can you tell what is going on. I AM NOT HAPPY. MY EMAIL ADDRESS IS secretshell63'gmail.com I WANT ANSWERS A.S.A.P or MY MONEY BACK A.S.A.P

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2:12 pm EST

Wish.com not received my item

I have a couple of items I did not receive. Most of the items are clothes and I have been told they are delivered but never actually came. I am now waiting over 6 months for the items and I am hoping to get the issue fixed as soon as possible. It is an illegal act of fraud because now the app has got my PayPal details and the money. We have got the email to confirm that the transaction has been completed and further proof that the company has got the correct address so it is their fault for reasons we've not received anything as one item has come. A pair of shorts which weren't the right colour, were too big and were a different design to the one viewed on the site. The numerous complaints and questions we've asked via wish were ignored or we got a reply saying it should be delivered soon. I've also tried contacting wish on Facebook but they have ignored my messages, my next step will be to bring this into a proper lawsuit or contacting the police if all my complaints will be ignored seeing as this has been carrying on for more than half a year. Thank you for dealing with my issue and I hope we can solve this before it expands further.

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C
10:48 am EST

Wish.com haha women bowknot long wallet

I Celeste Reed purchased a new item over a month ago and I have till yet to receive it I contact bbb and I have been ask to contact you concerning this item which is a HaHa women bow knot wallet long which were to be delivered to the address 319 McClure st Tallulah, la 71282 I m still waiting for my order while at the same time bbb are waiting to hear the out come from myself.this is not a cancellation of my order it's to receive it.praying not as long as I have waited.

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4:09 am EST
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Wish.com all orders it's not arrived in my hand

59b185558b7dd75c0df2c7de-£50
59ac08e57c6467290ad9c5a0-£137
59abf9f49a36ab9d03883d04-£107
This code in the top it's my order in the site geek.com what it's in relation with wish.com.
For misstake number for house like my it's 113 and write 133, have reason to not arrive my orders stuff and not money refund. Soo can I do for that?
Thank you,
Mihael CRACANA
+[protected]
[protected]@yahoo.co.uk

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8:22 am EST

Wish.com my order came with no plug or remote

i ordered 4 sets of led strip lights and they were very late in comming but when they did they had just 2 wires at the end were the plug should be and there was no remote control either how am i supposed to use somthing with no plug or remote ? do they come in a seperate package with instructions . how long will that take to arrive ? if it actually does ill be surprised but at least ill be able to use them instead of returning them and waiting another 2 months for it to arrive

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5:32 pm EST

Wish.com metal detector

My metal detector was supposed to be delivered on Sept. 9. I have not received it as yet. Even though I have responded to your query numerous times. I would like an answer or some resolution to this order. If a delivery of the metal detector is not available, then a refund of the purchase price would be appreciated. I am unable to give more information, as the item seems to have been eliminated from my order history.

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4:38 pm EST

Wish.com shipping/prices

I have recently found a couple of very interesting tricks on wish.
Their prices are definitely not to be taken at face value
You could find a cute dress for $5 dollars, but after adding the shipping(which can go up to $20 at least, from what ive seen) which sometimes costs more depending on certain styles and colors offered you could end up paying over $25 for a supposedly $5 item.

Ive also noticed that sometimes with express items, the standard shipping for these items will state that the estimated delivery should be around the same time that the express delivery would be delivered. But when you add that item to your cart the standard shipping then says that it would be delivered much later than claimed in the shipping details section.

I know that these merchants and wish are running a business but they could at least provide accurate information to its customers instead of lying to get more money.
And I understand that business works like that sometimes but when people figure that, they typically avoid that business.
Such as an accurate price estimate, instead of trying to lure people in with cheap prices and fast shipping and then charging insane shipping fees.
And giving more accurate delivery estimates, possibly adding a feature to estimate delivery time based on location and how far away the seller is from each customer.

It would also be useful to be able to contact a real employee at wish, instead of automated systems
And to be able to contact each individual seller and know their real location.

I hope that wish will listen to their upset customers.

The pictures I provided below show the differing shipping prices, and differing shipping dates of an item while looking at the details of it on the wish app, versus aftee you actually put it in your cart.
This shows how wish will try to lure you in and then blatantly lie to you.

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Elaine001
, US
Mar 13, 2018 1:53 pm EDT

This is my first time on wish.com and i noticed this issue right away, not to mention how a time clock is on a item if you do not buy that item within a certain time the price goes up and how shipping cost is on each individual item. When i signed up it was a 5.00 flat fee for my total shipping cost by the time i was done shopping that fee had changed and went back to a fee for every item.

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Wish.com contacts

Phone number

+1 (800) 266-0172

Website

www.wish.com

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