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Wish Customer Service Phone, Email, Contacts

Wish
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1.1 4437 Reviews 4310 Complaints
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Wish complaints 4310

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A
5:41 am EDT

Wish I can’t order anything from you

I want the iPhone 12 but I can't pay it

Desired outcome: Hopefully you can help me with this problem

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9:44 pm EDT
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Wish wish.com

I ordered two bodysuits from wish.com in two different sizes a 2X in a 3X neither one of the bodysuit was made the way it was in the picture The two 2 X was too small to 3X was too bigI've been trying to return the items and I took pictures and sent them pictures and they still will not give me a refund they want me to cover the cost to send the two items back I think is unfair because first of all they're not like the picture from which I ordered they are not shape they are just flat no support or anything and I just want to get my money back it takes anywhere from 2 to 3 days for them to get back with you they do not even have customer service that you can call on a phone number and then it's hard to get them when you go on wish.com They never have the questions that you want to ask and so you can't really give them a response with some other questions that they have I've been going backwards and forwards with them since I received my order which was on the 16th please can I get some help Dolores Phiffer [protected]@ iCloud.com

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S
12:18 am EDT

Wish Never received my package even after it said delivered

My package was shipped on 07/13/2021 and said it was delivered on 07/14/2021 at 1:35pm and my package wasn't here. Ive looked everywhere, I've asked neighbors and checked cameras and still no package. I can't get ahold of the sender. Order # 60dd82f2cfeb1e46f350b702
FIC tracking # CES53460GB36798627601
Tracking # [protected]
Shippers reference # [protected]
Store name Megastore 247. I want my package reordered with the money that's supposed to be refunded or my refund to be put on another card cause my debit card I used is cancelled or I want wish cash. This is ridiculous

Desired outcome: Full refund to new card, wish cash

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1:54 pm EDT
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Wish Item not received

Order #: 60a5672a72096656e82fa0e4

This was ordered on May 19, 2021 and I have yet to receive it.

Everytime order from Wish I have this problem.

What gives? I'm very very frustrated..
Would you please look into this a.s.a.p.?
Would be greatly appreciated.

Jean-Guy Carriere
38 Nicholson Dr
Barrie, ON
L4N 8L7

[protected]@gmail.com

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9:07 pm EDT
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Wish Gadget

My order wasn't shipped and it's a surprise present for my mom on her forth coming birthday and I have contacted wish but they are not replying to my questions and I also tried to order for some clothes and theY are telling me that am having payment issues and still they can't fix it there within their system since they said it's the system that blocked my account. It's not funny oh

Desired outcome: I need my order

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J
11:10 am EDT

Wish planter

aproximately 4 months ago been so long i dont remember i ordered a stackable planter. last week or so i received it..there were 2 pieces.. 1 planter and a center piece..both pieces were broken and i have been unable to find where i need to go for a return and a refund..i ave ordered from wish for years and have been satisfied till now so please resolve this matter asap or i will not be ordering from this site!

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S
10:17 pm EST

Wish MY Order 60b841f2cb421ea01cb07c55 is Defective, broken Snokel

Defective Snorkeling Respiratory Mask is Broken, Please send Replacement, 60b841f2cb421ea01cb07c55 Larry Steele.

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F
3:43 pm EDT

Wish Unauthorized transaction, please cancel and refund my money

Some unauthorized transactions were made from my account for a purchase on this app 6hrs ago.This happened four times in a space of 20mins. I didn't purchase anything but I kept on receiving debit alerts.I have evidence to show that the payments were made from my account to Geek order.wish.com san Francisco.I am a student and this fraudulent activity on my account would really be bad for me.I NEED MY MONEY!

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11:21 am EDT

Wish unauthorized debit charges

I have unauthorized charges in my debit card moths after deleting the app. No purchases made. How do I make this not happening again? I don't have a client number because I didn't purchase anything. I want to stop any access of transactions from this company. The only evidence I have is the charge on my debit card. No emails justifying the reason of this charge.

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F
Francisca Enare
, US
Jul 12, 2021 3:29 pm EDT

Some unauthorized transactions were made from my account for a purchase on this app 6hrs ago. I didn't purchase anything but I kept on receiving debit alerts.How do I revert please, cos I'm really in need of the money

ComplaintsBoard
B
11:41 am EDT

Wish Mate40 Pro Smartphone

I purchased this phone on Wish.com and after I received it and tried to use it was nothing but a hassle and learned was extremely poor quality and should only be sold as a toy. After contacting Wish.com was told they would get back to me after I filed the complaint which never happened. I was detailed and will list issues here. First the phone is sold as having 512gb storage. That is a total lie. I tried downloading a 4gb file and started getting the message I was out of space. Installed file manager is a big liar since it insists 512gb but after installing another file manager the truth turns out only 16gb of internal storage. Next phone boasts great battery life. This phone sitting doing nothing for 2 hours used 10% of the battery. If you're using it for about 10 minutes whether is a phone call or doing web search will use about 15%. Bluetooth will not work for wireless devices more than a foot away. Simply put if you have this phone in your back pocket Bluetooth earbuds or headphones will not work. Phone boasts great camera. I couldn't send any pictures via messenger. There is no way to block unwanted phone calls on this phone. If you install a micro SD rest assured you will not be able to download anything to it unless you use it as internal storage. The phone boasts a deca core processor with 16gb of ram, but overall response is worse than a quad core processor with 2gb of ram. I don't understand as this smartphone is such a deception that has not been many complaints lodged against it that would want the rest of us. Well maybe others are embarrassed and don't care about others.

Desired outcome: This phone is a total lie made by ripoff artists. This company should be forced to refund every customer. Should be banned from selling anywhere or sold as a novelty for $20 or less, not $150 as I paid!

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S
4:03 am EDT

Wish not recieveing my orders, ans still can't place orders

your company aaked me to send a photo of my ID so the could veifiy my account and so I have serveral different times and yet nothing has been fixed it still is asking for my ID and when i go to place a order it says for metoo contact you gus...
and another thing is my orders ive already place and paid for ive not received any of them and I'd love to have everything I've paid for you know so I need someone to help me get these thing resloved asap please and thank you...

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6:26 pm EDT
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Wish Inability to get a refund whilst using their website

Order No:TN33QAU181653301000930304
Trish Maher
2/26 Princes HWY Lakes Entrance Vic Aust.

I received 3 jumpers in the mail. They were not what I ordered, nothing at all what I asked for. I contacted Wish through the whole month of June 2021, the same automated message.
They wanted a photo, at the end of it.
This was impossible, as, I finally went to the town library, and they could not attach it to their website.
The refund period is now over, all I wanted was to receive my refund, find out who to send these jumpers back to.
No answer in relation to that request.

As well as being the wrong jumpers, they would fit a 10 year old girl, they were so small.

Can you please help me.

Trish Maher
2 Kings Court
Metung Vic 3904
[protected]
[protected]@hotmail.com

Desired outcome: REFUND!!!!

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M
10:27 am EDT
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Wish Item # 60d6ccb5586591161106e6159

Order#360049250593

I would like to request a refund. The item is not suitable for me at all.. It is the first time I have ordered from you.

I tried to do this on the app, I am a senior and not tech savvy at all. It requested a picture, I don't know how to send that and it is not damaged anyway. Please give me a solution as to how I can refund.

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D
9:33 am EDT

Wish Video card from kingwest store bait and switch

Ordered a allegedly discovered they were out of stock then offered me inferior
Replacements forcing me to take a refund and losing a 25.00 discount.
Can't believe they cant deliver so I lose my credit!? Nice scam hope to clear up this matter before i'm forced to contact the better business bureau and others in vermont
I will be waining a replay
Dan croteau

Desired outcome: CHANGE THAT PART OF YOU POLICY AND ALLSO MAYBE GET RID OF YOUR SUPLYIER KINGWEST

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A
1:02 am EDT

Wish Ordered a portable nebulizer

Ordered portable nebulizer 4 a trip.
June 8th date of order. 29th was a receiving date. Received on 29th
But all I Received was mouth piece 2 mask. No nebulizer? Had no # to call
No human to talk too? Not happy!
Now I have to go on my trip without?.
Plz inform me what's gonna be done?
I would like my nebulizer it's pd. & if I can get it before the 14th I can give u a rec. Address? as.[protected]@gmail.com e-mail
Phone [protected] Angel Suhr

Desired outcome: Send my nebulizer. MAYBE u should credit it bk for my inconvenience?

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S
4:06 pm EDT

Wish Corner gaming computer desk, reversible l-shaped office wo

i purchased a desk through wish it is a l shape with a angle piece that attaches in the middle I kept in box till my remodeling was finished which was now a month or so ago when I went to put it together the middle angle piece and parts were missing I have tried to just get that replacement part from them NOT A REFUND there has been no help but its PASS THE REFUND DATE...this is not what I'm asking for ...
This is the worst company EVER ...do not purchase anything from them they cant even respond to a replacement part issue and the only contact they have is a automated email.

Desired outcome: replacements part sent

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9:27 pm EDT

Wish My account. I have done everything to get it unlocked.

How does this company survive? it is run by a bunch of idiots. I wonder if this is OK for Mr Peter Szulczewiski? I have seen and read hundreds of complains an it seems there is no Customer Support watever, all you get is the run around. I have tried to get my account unblocked no luck. I liked the products, but the service non. I am going to get rid of this. get it out of my computer I am sick of it! [protected]@GMAIL>COM. by the way this has bee going fo 2 + months.

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6:25 pm EDT
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Wish JBL Flip5 Speakers

I purchased a jbl flip5 bluetooth speakers from contextlogic australia pty ltd and received fake jbl fll5 speakers and even on/off switch doesn't works. Then I requested refund. They asked me to return the item and I sent back through australian post with tracking number. But they didn't refund me. This kind of companies to be band in australia. Anyway, i'm going to make a complaint to department of fair trading.

Desired outcome: I lost $66.59

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12:14 pm EDT
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Wish Canceling an order

Stepson tried to cancel an order and they wouldn't let him. Now my account is overdrawn and I need to cough up another $36. to cover overdraft fee. He was told that when he got the order to send it back. God only knows how long that will be. Waited once for over six months on one order. You take money out of accounts and then when you can't fulfill the order you credit money back. That doesn't help me now. I really appreciate the rip off you people do. I will never recommend you to anyone. I hope you go out of business!

Desired outcome: Want my money plus overdraft fee put back into my account and the order canceled!

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M
8:45 pm EDT

Wish Clothing items

I had ordered different clothing items in May 21. I wear normally size 3x. I ordered all items ONE SIZE BIGGER, in 4x, to be rather larger then to come out to small. All items received are at least 3 to 4 sizes too small, even though being misrepresentd as being. size 4x . Furthermore, the materials are beyond flimsy and substandard.
I had requested return insstructions, but I never received them. One8 item did not arrive at all, even though the latest date of delivery was supposed to be on June 1.
Wish's way of operating seems to be based on criminal enterprise. They seem to be set up to take people's money, and to keep them hanging with merchandise they can not use.

Desired outcome: Refund

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About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
  3. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  4. Wish social media
Wish Category
Wish is related to the Online Shopping category.

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