Wine Direct (Sussex) Limited’s earns a 1.0-star rating from 0 reviews and 3 complaints, showing that the majority of wine enthusiasts are dissatisfied with their selections.
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Wine order from Direct wine Sussex
I made a substantial wine order on the 1.12.2023 and was told prior on the phone that the delivery would take 5 working days.
2 weeks passed and I phoned and emailed to no reply. Since then I have phoned daily and emailed every week. No response no wine for Christmas.
To this day I have had no response or any emails back. Reading other reviews it’s the same, they take your money but no wine ever arrives. How are they allowed to continue trading.
Claimed loss: £328
Desired outcome: Wine or money back.
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Wine order - no communication or delivery after payment
Hi there,
Winedirect.co.uk - Order 736398
I made a mistake it seems by ordering a case of wine at this company on the 27th Sept 2023. I placed the order on the 27th Sept and paid online on the same day. I have left over 2 voice mails and 3 emails with over 10 attempted calls with a line dead.
The items was a case of Castello Banfi Brunello Di Montalcino 2017
The case value was £496
Desired outcome: Cancel the order and a refund
Winesdirect.co.uk
On 2nd August, I ordered a few bottles of nice wine for an event ten days later and spent almost £100. The order just stayed as ‘pending’. Once the event passed I requested a refund - four different times. Eventually, a nice lady called to apologise and said she would issue an immediate refund; that was three weeks ago. I have chased this again but never expect to get my money back.
Very disappointing.
Desired outcome: A refund as promised at the end of August
As an update, I received a call from a nice lady at the company who dealt with my refund on 20th September.
Is Wine Direct (Sussex) Limited Legit?
Wine Direct (Sussex) Limited earns a trustworthiness rating of 78%
Reliable, but always remember to protect your data.
Wine Direct (Sussex) Limited has claimed the domain name for winedirect.co.uk for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Winedirect.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Winedirect.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Winedirect.co.uk to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
- The website belonging to Wine Direct (Sussex) Limited has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Wine Direct (Sussex) Limited. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Wine Direct (Sussex) Limited complaint handling
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Wine Direct (Sussex) Limited Contacts
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Wine Direct (Sussex) Limited phone numbers+1 (013) 236-71700+1 (013) 236-71700Click up if you have successfully reached Wine Direct (Sussex) Limited by calling +1 (013) 236-71700 phone number 2 2 users reported that they have successfully reached Wine Direct (Sussex) Limited by calling +1 (013) 236-71700 phone number Click down if you have unsuccessfully reached Wine Direct (Sussex) Limited by calling +1 (013) 236-71700 phone number 2 2 users reported that they have UNsuccessfully reached Wine Direct (Sussex) Limited by calling +1 (013) 236-71700 phone number
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Wine Direct (Sussex) Limited emailssales@winedirect.co.uk78%Confidence score: 78%Sales
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Wine Direct (Sussex) Limited social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 20, 2025
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