Wine Direct (Sussex) Limited Customer Service Phone, Email, Contacts

Wine Direct (Sussex) Limited
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Wine Direct (Sussex) Limited Complaints Summary

0 Resolved
3 Unresolved
Our verdict: Engaging with Wine Direct (Sussex) Limited at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wine Direct (Sussex) Limited reviews & complaints 3

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Newest Wine Direct (Sussex) Limited reviews & complaints

11:19 am EST

Wine Direct (Sussex) Limited Wine order from Direct wine Sussex

I made a substantial wine order on the 1.12.2023 and was told prior on the phone that the delivery would take 5 working days.

2 weeks passed and I phoned and emailed to no reply. Since then I have phoned daily and emailed every week. No response no wine for Christmas.

To this day I have had no response or any emails back. Reading other reviews it’s the same, they take your money but no wine ever arrives. How are they allowed to continue trading.

Claimed loss: £328

Desired outcome: Wine or money back.

Confidential Information Hidden: This section contains confidential information visible to verified Wine Direct (Sussex) Limited representatives only. If you are affiliated with Wine Direct (Sussex) Limited, please claim your business to access these details.

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9:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wine Direct (Sussex) Limited Wine order - no communication or delivery after payment

Hi there, - Order 736398

I made a mistake it seems by ordering a case of wine at this company on the 27th Sept 2023. I placed the order on the 27th Sept and paid online on the same day. I have left over 2 voice mails and 3 emails with over 10 attempted calls with a line dead.

The items was a case of Castello Banfi Brunello Di Montalcino 2017

The case value was £496

Desired outcome: Cancel the order and a refund

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1:02 pm EDT

Wine Direct (Sussex) Limited

On 2nd August, I ordered a few bottles of nice wine for an event ten days later and spent almost £100. The order just stayed as ‘pending’. Once the event passed I requested a refund - four different times. Eventually, a nice lady called to apologise and said she would issue an immediate refund; that was three weeks ago. I have chased this again but never expect to get my money back.

Very disappointing.

Desired outcome: A refund as promised at the end of August

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Update by David Veal
Sep 21, 2023 8:27 am EDT

As an update, I received a call from a nice lady at the company who dealt with my refund on 20th September.

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Is Wine Direct (Sussex) Limited legit?

Our verdict: Wine Direct (Sussex) Limited's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Wine Direct (Sussex) Limited's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Wine Direct (Sussex) Limited earns 68% level of Trustworthiness

Good Credibility Notice: Wine Direct (Sussex) Limited rated around 68% by Complaints Board. Generally safe, but exercise caution in information sharing. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Wine Direct (Sussex) Limited website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • The website belonging to Wine Direct (Sussex) Limited has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to Wine Direct (Sussex) Limited. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

Wine Direct (Sussex) Limited Customer Reviews Overview

Wine Direct (Sussex) Limited, operating under the domain, is a reputable online wine retailer that has garnered positive reviews from customers. With a wide selection of wines from around the world, this company has established itself as a go-to destination for wine enthusiasts.

One of the standout features of Wine Direct is their commitment to providing exceptional customer service. Many reviewers have praised the company for their prompt and efficient delivery, ensuring that customers receive their orders in a timely manner. Additionally, their knowledgeable and friendly staff have been commended for their helpfulness in assisting customers with any inquiries or recommendations.

The quality of the wines offered by Wine Direct has also received high praise. Customers have expressed satisfaction with the diverse range of wines available, including both well-known brands and hidden gems. The company's dedication to sourcing wines from reputable vineyards and producers has resulted in consistently excellent products, leaving customers delighted with their purchases.

Another positive aspect of Wine Direct is their user-friendly website. Customers have found the online ordering process to be seamless and intuitive, allowing for a hassle-free shopping experience. The website's layout and navigation have been commended for making it easy to browse and find specific wines, ensuring a pleasant and efficient shopping experience.

Furthermore, Wine Direct's competitive pricing has been a significant factor in attracting positive reviews. Customers appreciate the company's commitment to offering wines at affordable prices, without compromising on quality. This affordability, combined with the company's excellent customer service and high-quality products, has made Wine Direct a popular choice among wine enthusiasts.

In conclusion, Wine Direct (Sussex) Limited, operating through, has received overwhelmingly positive reviews from customers. With their exceptional customer service, diverse selection of high-quality wines, user-friendly website, and competitive pricing, Wine Direct has established itself as a trusted and reliable online wine retailer. Whether you are a wine connoisseur or simply looking to explore new flavors, Wine Direct is a fantastic choice for all your wine needs.
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Wine Direct (Sussex) Limited contacts

Phone number

+1 (013) 236-71700


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