The complaint has been investigated and
resolved to the customer's satisfactionResolved Window World — waste of time and money
resolved to the customer's satisfaction
We had Window World of Greater Boston install 9 windows in our home after Window World of Southeastern MA did such a great job installing 15 previous windows. Lesson learned - each franchise operates with very different business practices and Greater Boston cannot be trusted!
Removal of old windows and installation of 9 new ones took three guys 90 minutes. They rushed the job, broke all our trim, left grimy hand-prints all over our newly painted walls (even walls not near windows at all). They also didn't clean up after their job, leaving sharp bits of wood and screws all over the floor for my 1 year old to find and eat! They also nailed all our trim back into place instead of using the screws (lazy) so it will be really hard to remove when we have to replace their bad product. Finally, when they broke the trim, they tried to cover up their bad job with a little chalking, leaving sharp jagged edges which we had to replace at our cost. It took me an entire day to repair what they ruined. One of the new windows doesn't even close all the way! The exterior chalking is already peeling away (after 2 months) letting in water whenever it rains. They also left a sign in our yard advertising their business without my permission (which most companies - Newpro, etc, will give you a discount if you agree to let them post their signs. I wouldn't have minded if someone had just asked me before they did it. The flagrant disregard for the customer and the total laziness on the part of the installers is very obvious). When I called the manager about our concerns (namely the window not working), he sent the same installers back to our home. They showed up over three hours later than our appointment, no courtesy call, blaming the delay on "traffic." They then told me that everything worked fine and they weren't responsible for any of the aforementioned problems. They were very rude and I'd never welcome them into my home again. I spoke again with the manager, who after hearing my concerns over their installers, told me that he'd refund $200. Over a month later, I haven't received the check, have called every day for a week, and the manager has been avoiding me. Buyer beware - I would never buy from Window World of Greater Boston again. We will probably have to have these faulty windows ripped out and replaced by another company. What a waste of my time and money.