WinCo Foods review: Complaint regarding store management practices

Dear WinCo Foods Management Team,
I hope this message finds you well. I am writing to bring to your attention a concerning experience I had during a recent visit to your West Valley City location.
During my time at the store, I observed that only one cashier was attending the register while there were approximately 40 customers waiting in line. This created an unnecessarily long wait time and frustration for customers. It was especially concerning to note that, despite the high number of customers at the front, there appeared to be around 40 employees in the back of the store.
As the manager on duty, Jason seemed to have the authority to rectify this situation by reallocating staff to assist at the registers, yet no action was taken. This lack of attentiveness to customer service and operational efficiency is disappointing and reflects poorly on the management of the store.
I trust that WinCo Foods values its customers’ time and strives to provide the best possible shopping experience. I would appreciate it if you could address this situation and take steps to ensure that similar incidents do not occur in the future.
Thank you for your attention to this matter. I look forward to hearing from you soon.