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I'm managing a Old Age Frail care centre accommodating 82 residence. In April 2021 I received an email from White Pages Telephone Directory 2021.. which was a one page document with our business name & details pre-typed in large font & details in the footer section in a smaller font so small, you can hardly see it even when reading with my glasses... the entire wording in the footer area so tiny including pricing written fully and not in numerical numbers...

My understanding was that this is the normal details for telephone directory services, because it also listed the Free Telkom 1023 option.

In the 2nd week of May 2021 I received an invoice from the same company charging us R9999... I expected a cost because I'm aware that nothing is free but was shocked to get a bill of R10 000... I received a call from a consultant and I told her this advertising is misleading and I think they are very sly the way the created their document and that they can delete us from all the publication to advertise our contact details, we are not interested in the offer... at the end of July I received another statement indicating that we owe them R11 500, and then in Aug I get a statement indicating I owe them R14 000 and have been handed over to ITC... Today I received another email showing I owe White Pages R22 880 for advertising our number on the 1023 Free Telkom No & Telephone Directory... Surely this cant be right, these people are dishonest and are taking advantage of institutions and surely their must be something I can do to not been taken advantage like this

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29 complaints
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(added by reviewer)
1301 5th Ave Suite 1600, Washington United States