Western Digitalpassport external drive

This review was posted by
a verified customer
Verified customer

I purchased a 300 GB external hard drive (My Passport). The thing didn't work right the moment I plugged it in and had to call support to set it up.

I only transfered 1 file to it (18 GB)...and weeks later I went to delete that file and the drive wouldn't let me. I was not able to copy the files to any other drives. The support was worthless. I wasted $120 on this piece of crap and want others to know that I have used a verbatim external drive for over 3 years...EVERY DAY!...and have never hada problem.

My advice. Avoid Western Digital


  • Vi
    vimal kapoor Sep 04, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Please Help me...
    i have purchase a hard disk from ur company... its not working after 1 year. now last one month, its not working and i give the hard disk to the dealer. my RMI no. [protected]
    my name is vimal kapoor and cont. [protected]
    please give my hard disk as well as possible...

    0 Votes
  • Go
    good friend Sep 11, 2009

    hi Brandon,
    m a western digital technician, i know our drives better than anyone, these are the few steps i can suggest u ;
    1> make sure u connect the passport drive directly to the computer not to any external usb hub, any non wd usb cable, because the drive requires 650 mA from computer it wont work if u connect it to any 3rd party usb cable
    2> if u are not able to access your file or delete it from the passport drive and if u are using windows os than u need to change the drive letter of the drive
    to change the drive letter; right click my computer > manage> disk management> under the disk drive look for the passport drive right click on the blue bar> change drive letter> select a unique drive letter and hit change
    3> if the 3rd step doesn't work run dlg diag s/w from wdc.com, to diagnose the drive for bad sectors
    4> if u are not confident with the steps mentioned above, contact the vendor for assistance on changing the drive letter

    best of luck

    0 Votes
  • JGraceyStinson May 08, 2009

    Weird. I've used Western Digital external drives for 4 years now with nary a problem. One is 500gb, one is 640 gb, one is 1 tb (the newest) and all of them function just as they should.

    Generally I won't buy anything but WD.

    0 Votes

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