I purchased the My Book 320 GB Essential Edition External Hard Drive from Target, in September (on sale for $119) as a Christmas Gift. Mistake #1: I never realized Target's receipts EXPIRE!!
When the Drive was too much for the computer it was purchased for, and is not useable, I attempted to return it. Target said I was 2 weeks too late, so I had to "contact the manufacturer". Western Digital, as most large companies do, has a room full of outsourced employees, reading from a book and calling themselves things like Chuck or Bill, though able to speak minimal English.
Come to find out, after many calls and emails, Western Digital has a NO RETURN POLICY! I mean NOTHING...no options to pay a restocking fee...NADA!
I was offered a replacement, repairs to the existing drive, or even a different one I might like better but no refund is available!
The folks at Target think it's kind of comical and just snicker behind their hands and the folks at Western Digital won't budge!
I can't even sell this thing on the Internet (obviously others know the policies I was so naive to!!)even though it is still in its original box, all the paperwork in tact, and a VERY USELESS WARRANTY!!!