Menu
Hard Drives Direct Customer Service Phone, Email, Contacts

Hard Drives Direct
reviews and complaints

Hard Drives Direct's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.harddrivesdirect.com
www.harddrivesdirect.com

Learn how the rating is calculated

3.8 11 Reviews 1 Complaint
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Hard Drives Direct reviews 11

ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Hard Drives Direct Competitive prices and wide selection of storage solutions at Hard Drives Direct

I recently had the opportunity to order from Hard Drives Direct and found the experience to be a bit convoluted at first. However, once I got my account set up and dove into the website, I found that it was actually quite straightforward and easy to navigate overall.

One small point of feedback I would offer is that I wish the website would have adopted my choices a bit more. I found that I had to click around a bit to find the options I wanted, but ultimately, it wasn't a big deal.

What really stood out to me was the wide range of products available on Hard Drives Direct. I was impressed with the selection of hard drives, storage solutions, and accessories. It was clear that this company is dedicated to providing customers with the latest and greatest products in the industry.

Beyond the selection available, I was also pleased with the pricing. To put it simply, the prices at Hard Drives Direct are very competitive. I felt like I was getting a great value for my money.

Overall, I would highly recommend Hard Drives Direct to anyone in need of quality storage solutions. Yes, it might take a bit of effort to set up your account and configure your options, but the selection and prices are well worth it in the end.

Read full review of Hard Drives Direct
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Hard Drives Direct Seamless Shopping: A Review of Hard Drives Direct

The experience with Hard Drives Direct (harddrivesdirect.com) was an absolute breeze! As an IT Engineer myself, ordering products that meet the specific needs of my department can often be a bit of a hassle. However, with Hard Drives Direct, the process was truly seamless.

The website was incredibly user-friendly and I was able to easily find what I was looking for by just entering the product number. The website then generated all the information I needed about the product, which made it super convenient to avoid any confusion or mistakes while placing the order.

Moreover, I was impressed with the range of products that are offered on the site. Hard Drives Direct has a wide selection of computer components and hardware available, making it a one-stop-shop for all your technical needs. Plus, the website has clear and concise descriptions, making it easy to compare and make informed decisions about the product you are looking to buy.

It's also worth noting that the ordering process was quick, secure, and very straightforward. I received a confirmation email right away and was kept informed about each step of the shipping process, which definitely added some peace of mind to the purchase.

All in all, my experience with Hard Drives Direct was incredibly satisfying. The ordering process was smooth, the website easy to navigate and the products all came as described, with timely delivery. It is clear that Hard Drives Direct is committed to providing top-quality products and services to its customers. I would definitely recommend it to anyone looking for a reliable and efficient source for computer hardware and components. Thanks again Hard Drives Direct, for making my shopping experience a pleasant one!

Read full review of Hard Drives Direct
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Hard Drives Direct Efficient Hard Drive Shopping with Hard Drives Direct: A Positive Experience

Recently, I had to place an emergency order for a hard drive via my smartphone, and I stumbled upon Hard Drives Direct's online store. Initially, I found the navigation of the website to be slightly difficult, and I was forced to use landscape mode. However, the overall shopping experience turned out to be very positive.

I was impressed with the wide variety of hard drives available at Hard Drives Direct. The online store had many different brands, capacities, and formats of hard drives, which made it easy for me to choose the perfect one for my needs. Additionally, the website had plenty of detailed information about each product, which helped me make an informed decision.

When it came to placing my order, the process was straightforward and hassle-free. The website's checkout system was quick and easy to use, and I appreciated the various payment options available to me. Overall, I was very pleased with how quickly and efficiently the transaction was completed.

I also want to highlight how responsive and helpful Hard Drives Direct's customer service team was. I had some questions about my order, so I contacted their support team, and they were able to provide me with the information I needed in a timely and professional manner. Their service is definitely world-class!

In conclusion, even though the initial navigation of the website was slightly difficult, my experience with Hard Drives Direct turned out to be very positive. I would not hesitate to recommend this online store to anyone who is in the market for a reliable hard drive at a great price!

Read full review of Hard Drives Direct
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Hard Drives Direct Seamless Checkout and Top-Notch Service: A Review of Hard Drives Direct

As someone who's been burned by online purchases before, I can't help but appreciate a vendor that knows how to deliver a seamless checkout process. And it's a rarity, let me tell you. But every time I've ordered from Hard Drives Direct, I've gotten prompt and efficient service from start to finish. The checkout process went without a hitch, and my order arrived in a timely fashion, which is all I could ask for.

But it's not just the checkout that sets Hard Drives Direct apart. The selection of products on offer is truly impressive, encompassing all the major brands and models you could ask for. And the quality of the hard drives themselves? Second to none. Every drive I've purchased from Hard Drives Direct has been top-notch, with no issues whatsoever.

Of course, it's not just about the quality of the products (although that's obviously important). Customer service is equally crucial, and I'm happy to report that Hard Drives Direct delivers in that regard, too. Their communication is top-notch, with prompt and courteous responses to all my inquiries. And any issues I've had (which, to be fair, have been pretty rare) were handled quickly and efficiently.

All told, I can't recommend Hard Drives Direct highly enough. If you're in the market for a new hard drive, this is absolutely the vendor you want to be working with. From start to finish, they're the best in the business. Thank you, Hard Drives Direct, for making my online shopping experience a truly positive one!

Read full review of Hard Drives Direct
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

Hard Drives Direct Smooth and Effortless Experience: A Review of Hard Drives Direct

I recently had the pleasure of browsing through the Hard Drives Direct website, and I must say, it was quite an experience. The website is incredibly clear and concise, with an abundance of details that make it the go-to destination for anyone looking to purchase hard drives for their computing needs.

One thing that really impressed me about the website was how easy it was to navigate. Everything was neatly organized, and finding what I needed was a breeze. Whether you're a tech-savvy individual or someone who's new to the world of computing, you'll find it easy to find what you need on this site.

Another aspect of Hard Drives Direct that really stood out to me was the painless ordering process. From beginning to end, it was a smooth and effortless experience that left me feeling confident that I made the right decision in choosing this company.

I was initially considering buying a used hard drive, but with the growing threat of ransomware and other security concerns, I was unwilling to take the risk. Plus, the shipping times for used drives can be quite long, and dealing with duty fees can be a hassle.

Overall, I highly recommend checking out Hard Drives Direct for all of your hard drive needs. With their clear and concise website, easy ordering process, and commitment to quality, you can't go wrong with this company.

Read full review of Hard Drives Direct
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Hard Drives Direct Excellent hard drive supplier with unparalleled selection and service

I recently had the pleasure of browsing through Hard Drives Direct's website (harddrivesdirect.com) in search of a reliable hard drive for my computer. I must say, I was quite impressed by the quick and easy product selection process the website offered. Not only that, but the account creation and order confirmation process were just as seamless and user-friendly.

What really swept me off my feet, however, was the way Hard Drives Direct handled the delivery of my product - it arrived in pristine, brand new condition, packaged with care and delivered overnight as promised through FedEx Overnight shipping. Needless to say, I was beyond thrilled with the quality of service I received from Hard Drives Direct.

Their selection of hard drives and other computer peripherals is unparalleled and their prices are extremely competitive. From solid-state drives to external hard drives, they have everything you need to upgrade your computer's storage and performance. What's even better is that they provide you with a wide range of detailed product specifications and customer reviews, making it easier for you to make an informed purchase.

All in all, I would highly recommend Hard Drives Direct to anyone looking for reliable, high-quality hard drives and other computer peripherals at affordable prices. Their excellent customer service, prompt delivery, and user-friendly website will not disappoint. Trust me, you won't regret choosing Hard Drives Direct as your go-to source for all your computer storage needs!

Read full review of Hard Drives Direct
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Hard Drives Direct User-friendly site with competitive prices: A review of Hard Drives Direct

I recently completed a purchase on Hard Drives Direct's website, and overall, I was fairly satisfied with my experience. While the layout and navigation of the site were simple and easy to use, I did have a slight issue with the checkout process. I found that I was unable to proceed through the checkout without inputting a comment in the comment box. Although this was a minor inconvenience, I think it's important to allow customers the freedom to submit their order without any unnecessary steps.

Another small issue I encountered was related to shipping options. Specifically, I was attempting to select Fedex overnight delivery, but the selection process wasn't as straightforward as I would have liked. I had to go through three different screens to complete my selection because it kept defaulting to ground shipping on the next screen, despite my initial selection. I understand that glitches happen, but it was still a bit of a hassle to deal with.

Despite these relatively small gripes, I still highly recommend Hard Drives Direct. Their selection of products is impressive, and I was able to easily find what I was looking for. Additionally, the prices were quite competitive, which is always a plus. I appreciate that the website is user-friendly, making the shopping experience that much more pleasant. All in all, I am mostly satisfied with my purchase from Hard Drives Direct and would definitely use them again.

Read full review of Hard Drives Direct
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Hard Drives Direct Exceptional One-Stop-Shop for Reliable, High-Quality Hard Drives and Computer Components - Hard Drives Direct Review

As a tech lover and frequent online shopper, I stumbled upon Hard Drives Direct (harddrivesdirect.com) while searching for a reliable source for hard disk drives and related accessories. I was blown away by the level of detail provided on their website regarding technical specifications and compatibility, making it a go-to destination for tech enthusiasts who are looking for high-quality products that suit their specific needs.

What impressed me the most was the diverse range of products and brands they offer. From basic 2.5-inch laptop hard drives to cutting-edge solid-state drives, they seem to have it all. Besides selling just the hard drives, they also offer other computer components such as memory upgrades, networking equipment, and power supplies, to name a few.

As a Canadian resident, I find it very hard to find suppliers for some of these products that will actually ship to Canada without a complicated customs process. Nevertheless, I was thrilled to discover that Hard Drives Direct ships internationally, and they do so with great attention to detail and speed. I received my hard drive in a securely packed box and with all the necessary installation hardware. In addition, their customer service team was attentive and helpful, ensuring that my ordering process was seamless.

Overall, my experience with Hard Drives Direct has been nothing short of excellent, and I would highly recommend this website to anyone who is looking for reliable, high-quality hard drives and other computer components. If you're looking for a fantastic one-stop-shop for all your computer needs, then Hard Drives Direct is the perfect place to visit.

Read full review of Hard Drives Direct
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Hard Drives Direct Disappointing Experience with Hard Drives Direct: Incomplete Product and No Refunds Offered

I recently purchased a rack mounted monitor and keyboard setup from Hard Drives Direct (harddrivesdirect.com) and unfortunately I had a less than satisfactory experience with the company. Upon receiving the parts, I discovered that they came with no rails, which was a bit of a disappointment. I immediately contacted the customer service team at Hard Drives Direct and asked if I could purchase the rails separately. However, to my utter surprise and disappointment, I was told that there were no rails available at the moment.

Even worse, I decided to return the product, as I was not satisfied with what I received, but was informed that the company would not take it back and that no refund was going to be offered. This left me in a very difficult position - I was stuck with the junk I received from the company, without any recourse.

As you can imagine, I was not a happy customer of Hard Drives Direct. While I appreciate that things can sometimes go wrong with orders, it is certainly not okay to sell an incomplete product and then refuse to take steps to rectify the situation. Sadly, my experience with this company was not a positive one, and I cannot recommend them as a reliable or trustworthy supplier.

Read full review of Hard Drives Direct
Hide full review
ComplaintsBoard
O
Verified customer This review was posted by a verified customer. Learn more

Hard Drives Direct Hard Drives Direct: Frustrating Shipping Experience but Good Product Selection

I recently had a frustrating experience while shopping at Hard Drives Direct, an online retailer that specializes in hard drive products. I encountered an issue with their shipping form which erased my selection for shipping method after I had already made my choice. This led to some confusion and frustration on my part as I had placed an order earlier where my shipping method was changed to ground shipping unknowingly.

Given the urgency of my order, I needed to reorder the same item in order to ensure that our IT department could receive it on time. I had to go back and reselect the FedEx overnight shipping option multiple times before it finally stuck.

Although I was pleased with the selection available on this website, I must say that their customer service could use some improvement. It was frustrating to have to go back repeatedly to ensure that my order would arrive when I needed it to. As a customer, it's important to feel that my business is valued and that my needs are being met in a timely and efficient manner.

In the end, I was able to receive my order on time, but the experience was far from hassle-free. While I would consider purchasing from Hard Drives Direct again, I hope that they can improve their shipping form to make the ordering process more seamless going forward.

Read full review of Hard Drives Direct
Hide full review

Hard Drives Direct complaints 1

ComplaintsBoard
S
10:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hard Drives Direct Beware of Outdated Products from Hard Drives Direct - My Experience and Warning

Upon browsing through various online shopping sites, I came across Hard Drives Direct, which seemed to offer a range of high-quality hard drives. Intrigued by the positive reviews, I decided to give them a try and ordered a hard drive for my computer.

However, upon receiving the hard drive, I noticed that it had a build date from seven years ago. As a computer enthusiast, I know that this is a significant amount of time in the lifespan of a hard drive, and it raised some concerns for me. My suspicions only grew when I found a review on recoveryforce.net, which documented the exact same issue with a hard drive from Hard Drives Direct.

It's concerning that a company that specializes in hard drives would be selling products that are so outdated. Additionally, the reviews on their website seem suspiciously positive and lacking in genuine feedback. I am left feeling disappointed and wary of Hard Drives Direct, and I would caution others against making the same mistake. It's essential to be careful when choosing an online vendor, especially when purchasing items as crucial as computer parts.

Read full review of Hard Drives Direct
Hide full review

Is Hard Drives Direct legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Hard Drives Direct to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Hard Drives Direct is known for their high standards and safety. If you're thinking about dealing with Hard Drives Direct, it's wise to check how they handle complaints.

Hard Drives Direct earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Hard Drives Direct has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Hard Drives Direct has registered the domain name for harddrivesdirect.com for more than one year, which may indicate stability and longevity.

Harddrivesdirect.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Harddrivesdirect.com you are considering visiting, which is associated with Hard Drives Direct, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Hard Drives Direct protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

About Hard Drives Direct

Screenshot Hard Drives Direct
Hard Drives Direct is a leading online retailer of computer hardware, specializing in all things related to hard drives. With over 15 years of experience in the industry, their expertise and dedication to providing high-quality products at competitive prices have made them a popular choice among consumers and businesses alike.

The website offers a wide range of hard drives from some of the top brands in the industry, including Western Digital, Seagate, Toshiba, HGST, and more. Customers can choose from internal and external hard drives, SAS and SATA hard drives, and SSD drives, amongst others. These drives come in a variety of sizes and capacities, ranging from a few hundred gigabytes to several terabytes, ensuring that there is a product for every need and budget.

Hard Drives Direct prides itself on its exceptional customer service, and their knowledgeable and friendly team is always on hand to provide expert advice and support. Whether customers need assistance with choosing the right drive, or have questions about an existing order, the team at Hard Drives Direct is there to help.

One of the standout features of Hard Drives Direct is their commitment to offering some of the most competitive prices in the industry. They constantly monitor their prices to ensure that they are offering the best value for their customers. As a result, customers can shop with confidence, knowing that they are getting a great deal on the hardware they need.

Hard Drives Direct is also dedicated to ensuring that their customers enjoy a hassle-free shopping experience. The website is user-friendly and easy to navigate, with all products clearly listed with detailed descriptions and specifications. Plus, they offer free shipping on most orders, as well as a generous return policy for those who need it.

Overall, Hard Drives Direct is a reliable and trustworthy source for all your hard drive needs. With their extensive range of products, competitive prices, and exceptional customer service, they are a great choice for both individuals and businesses alike.

Overview of Hard Drives Direct complaint handling

Hard Drives Direct reviews first appeared on Complaints Board on Apr 18, 2023. The latest review Competitive prices and wide selection of storage solutions at Hard Drives Direct was posted on Apr 18, 2023. Hard Drives Direct has an average consumer rating of 1 stars from 11 reviews. Hard Drives Direct has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Hard Drives Direct contacts

  2. Hard Drives Direct phone numbers
    +1 (866) 252-9743
    +1 (866) 252-9743
    Click up if you have successfully reached Hard Drives Direct by calling +1 (866) 252-9743 phone number 0 0 users reported that they have successfully reached Hard Drives Direct by calling +1 (866) 252-9743 phone number Click down if you have UNsuccessfully reached Hard Drives Direct by calling +1 (866) 252-9743 phone number 0 0 users reported that they have UNsuccessfully reached Hard Drives Direct by calling +1 (866) 252-9743 phone number
  3. Hard Drives Direct emails
  4. Hard Drives Direct social media
Hard Drives Direct Category
Hard Drives Direct is related to the Computer Drives and Storage category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.