Seagate Technology

I experienced a disk drive failure on a recently purchased hard drive from Amazon. Drive was installed on my desktop PC, and though not immediate, the drive showed signs of "something not being correct". I removed the drive and saw the sata port connector was not intact. I went to Seagate and spoke with a service technician. They checked the serial number and saw it was a valid Seagate drive, under warranty. The service rep, provided me with a case number, and instructions for where to send the drive to be checked. He explained this would take less than 10 days, and I would then be sent a replacement disk drive. Following the their instructions, I packaged the drive and sent it out USPS priority, insured. I waited several days, but did not receive any email or phone contact about the drive, or if a replacement was being sent.

I contacted Seagate customer service to follow up. The individual provided some information, but could not confirm receipt by Seagate. He asked me if I had any proof of delivery. I provided confirmation I received from USPS. He indicated, he would check with their office in Torrence CA to confirm receipt, and I could expect email providing the replacement drive tracking information. Several more days elapsed, with no email shipment confirmation.

I again contacted Seagate customer service pursuing the same info. This time the service rep said he was going to "escalate this matter to the shipping department to obtain info about the drive arrival at their office.

I provided him with the following:

case [protected]

Drive: ZVT9231K

ref: IR60125638 (this is SEAGATE RMA #)

Delivered, Front Desk/Reception/Mail Room

TORRANCE, CA 90501

March 4, 2024, 1:59 pm

I spoke with customer service again yesterday Apr 09, and was told by the rep that I needed to get proof of delivery because they were not the sender of the package. I contacted USPS yesterday and was told their delivery confirmation info I received was all that could be provided.

I find it very difficult to accept, the Seagate mail room can not locate or provide information to their customer service about a package the USPS indicates was delivered to them.

My Seagate drive doesn't work , it is under warranty , but the Seagate system will not initiate on line chat support , the warranty return doesn't work nor does anything else on the seagate website . How do I get the data recovery that is promised

Please see below some of the responses from both Australia and Singapore websites

My serial number is NACGZM0F

PART NUMBER 3EEAP3-570...NOTE THE NUMBER ON THE PACKAGING IS DIFFRENT TO THE PRODUCT WHICH IS PART NUMBER 3EEAP3-500

Hard drive is still under warranty but won't connect to laptop or show the drive. I used all self-help tools and have started a warranty replacement process, but I cannot find any way to ask a question through online chat or phone. Website shows online chat as available but there is no where to click to open one. I don't want to return my drive as it has all personal information on it and want to understand how that is protected. But I can't contact you to ask this. Order ref: IR60012132, date is 7/15/23

Hello,

I just had a horroble cs. experience with that co.! Namely, I needed to chat with them at least 10- 20 x to no avail, my issue was resolved. In the meanwhile, my inbox was flooded by their mostly automated e- replies with case #: [protected]...:)

I have sent drive for repair and data retrieval > 1 month ago. Initially, their local courier UPs has flooded me with tons of unneceesary paperwork w/ never available human f/u on fillings. So, I decided to ship it at my cost.

After that their Mgr., as suddenly awaken from some sort of nitemare, has contacted me a few wks. later after I received their receipt notice, writin me in e- that I should not sent it via oth. service... Hello, that was after it was received by Seagate.

Then there were absolutely NO updates until it came the automated e-mail notification that data were recovered and they were sending me my disk back,

I asked to be called by Mgr.- NO ONE has EVER called me...

To my astonishment,I received different disk with only 200 Giga of memo available vs. my original oen where it was 1+ Terra..:-) last wk. There u go- needed to initiate chat again 2 d. ago.

Was then told that actually that was just a back up disk , and replacement for mine which is old. used one by someone is ab. to come...I scheduled to be called my Mgr. and was expectin call like a fool yesterday-- but again no one called me.

During last chat yest., I learned that disk to be sent will be refurbished. I waited for several hs during chat for a call receiving various stupid excuses from an agent stating that first they were calling me and am not picking up phone that was in f. of me.. to finally telling me that there are some limitisand they cannot place outbound to my country.

I have a long ttime experience in cus. care and as a final warning: please do NOT DO any business w/ that companjy and WAST even 1' of your time, TOTALLY UNWORTHY they're just a bunch of UNSERIOUS charades !

I am refusing that Cd sent or stated to eb sent finally by them as there are no accessories i.e. cable. Form previous lack of comm. on their side, I've understood that mini disk is mine and there will be ntg. else sent to...

Investigations have commenced regarding whether Seagate is honoring the warranty it promises consumers who purchase certain models of its hard drives. Seagate promises consumers that “inside the box” is a “manufacturer’s 5-Year limited warranty” or “3-year limited warranty.” Despite this, some consumers have been told by Seagate that their hard drives are not covered by any warranty, based upon the serial number of their hard drives.

http://bit.ly/ibRqSt