West Coast Dental Services

My daughter first visit to West Coast Dental on East Gage Avenue in Los Angeles, CA was on April 2010 @1:30pm. When we first arrive I was very pleased with the look of the office. Until the receptionist never greeted me, I had to approach her and ask what do I need to do for a first visit. After waiting 20-30min she then tells me I need to fill out paper work, which I could of been doing from the time I walk in only if she would have regconize I was there. So once that was done. Were waiting for dentist assitance to call my daughter in which took like forever just to get the X-rays taken, there were people that came in after us that was gettin service before us, which I did not approve of. My daughter gets her X-rays come back to wait for the Dentist and still the same thing long wait. When she was called in for the dentist to check her they had her sitting in the exam room like for an 1hr, as I'm sitting in waiting room thinking my daughter is getting check by dentist she textes me and ask why are they taking so long to come in the room. I questioned the recepotionist, which she went to check on what the issue was. She comes back in say the dentist will be in there in a minute. I think mysef they should have never called her in to wait an 1hr in the exam room if they weren't ready. Finally they check her teeth, then they call me in to go over procedures that need to take place. The procedure needed was a Root canal so they say they will have to refer her to a specialist, but before that they was telling me how much I will have to pay which was like $1530 and did I want the service done that day without authorizaton from my Insurance, they were offering payment plans, etc. The only thing that was done that day was a deep cleaning. Per billing rep and office manager they will send an authorization to my Insurance company to see what my co pay would be for the procdure3330(root canal), which will take 30days. I told office Manager that I was unhappy with their service and I will not be back. Lefted office at 6pm only for cleaning...WOW!.. But since they was doing the authorization I was told to check back with them if I don't hear anything after the 30days. I reach out to both the dental office and my Insurance company serveral times before this date 6/10 and W.C. Dental says that the Insurance people never resonded back with the authorization. So I call them again today 6/10. The billing rep I spoke to said that the autorization just came through today, but when I ask her about the copay says she will till me when I come in for service, I tell her that I need more notice than that ad bascially she should of kown everything if authorization was approved. She tells me I may have to pay like $200-$300. I call the Insurance company because that sound fishy and they says no one has sent in anythng regardig authorization. So I'm calling back in fourth trying to get an explanation to this. Finally I took to the Office Manager there at W.C. Dental and he tells me that the authorization went through on the 24th of April, so ask why no one call like I was told, he says someone did but no answer. That's bull I have an answer machine. So if that's the case the rep there need to be retraind to leave messages if the patients has machines. Daughter tooth is still bothering here due to the fact that W.C. Dental was carless and didn't leave a message when they supposely had call on the 24th of April. Insurance company is still has no authorization from W.C. Dental. . Per my Insurace company when I gave them the procedure code of the service, I will only have to pay $5 per canal. I feel that they are Racist, careless and just want people money and if I find a way to take this to a higher authority I will.