Wayfair UK
Reviews and Complaints

Perfect job and very experienced handyman did the job perfectly neatly and tidy will recommend to everyone

Wayfair has everything, I love to look for great deals, and the quality of everything I've bought so far is great.

Excellent customer service. They are very professional, fast service & they solve any issue with any product you ordered with them

I recently took delivery of an artificial plant, both the article and courier service were first class, but I was appalled at the massive amount of plastic sheet packaging- surely there is an alternative!

Great place to shop many choices from low to high price friendly customer service and understanding unique and unusual items reasonable price free delivery over ?40 very quick delivery quite amazed with there products good quality and styles

Bought cake stand was told it will be delivered on the 3rd, it wasn't. There was no text or email. When item got here its too small, rang c/s, am told ?4.99 if i print a return slip n ?9.99 if they have to to send a slip. I can't return at the post office.

I can't praise this company enough I've had furniture delivered from other places but this one deserves 5 stars everything I've ordered camd in first class condition delivered when they said it would and customer service is first class think Il furnish my flat with all their stuff it's brilliant

I gotta say, my recent experience with Wayfair UK was not great at all. In fact, I'd go so far as to say they're utterly incompetent! I mean, seriously, if you're thinking of ordering from them, I'd suggest you avoid it if you can.

So here's what happened. About a month ago, I placed an order for some artwork, with delivery confirmed for the 19th December. But as that day came and went, I didn't hear anything from them. So I decided to chase it up, and boy was that an ordeal! I got all sorts of standard responses, with promises of updates that never arrived. I was passed between different people and departments, and let me tell you, it was a mess!

At one point, one of them even told me that if they couldn't locate the order, "a replacement will be ordered for you once this investigation has been completed, at no additional cost to yourself"! That was something, at least, but it still didn't solve my problem.

Anyway, to cut a long story short, I finally received an email from them today (with an apology, of course), saying that they had cancelled the order because they didn't have the artwork in stock anymore. And they said they'd refund my money within five days.

Well, let me tell you, I was furious! I mean, I'd wasted so much time dealing with these clowns and their totally ineffective customer service. Now I've just got to wait and see if they're even capable of processing my refund on time.

All in all, I'd say that my experience with Wayfair UK was abysmal. If you're looking for an easy and stress-free shopping experience, I'd suggest you look elsewhere.

Not gonna lie, my experience with Wayfair UK was pretty awful. I was in the market for a chest of drawers and thought I found a good deal with their sales price for a 5 draw tallboy chest of drawers at ?159. But man, was I disappointed with the quality of this thing. I mean, for 40 quid I wouldn't have expected much, but for this price, I was expecting something much better.

First off, the runners and inner parts of drawers were filled with splints and debris. The body itself had minor faults like scratches and damages all over it. To make matters worse, the screws used to assemble it broke the wood because it was extremely soft and made of poor quality wood in the first place. And get this: even though it's advertised as being made of solid wood, certain parts, like the central piece of the chest top, were actually just plywood. What a rip off!

But that's not even the worst part. The carrier was supposed to bring the item to my fourth floor flat, but instead, they just dumped it on the ground floor landing of my building and called it a day. The audacity of them even claiming that I received it at my door and signed for it when that clearly didn't happen is beyond me.

Suffice it to say, I won't be purchasing anything from Wayfair again. Save yourself the time and money and go somewhere else for your furniture needs.

My experience with Wayfair UK has been terrible. Starting from their customer service, which was inadequate, to their lack of response, I found it difficult to contact them other than waiting on the phone to speak with an inexperienced customer service representative. I had ordered five items from three different vendors and only received one of the three. This one item did not meet the required standards of quality despite the positive reviews. Consequently, I attempted to cancel my other orders, but they refused since the items had already been dispatched. This is not legal as per distance selling since I am entitled to cancel any order within 14 days of the purchase.

Later on, I discovered that my remaining items had not yet been dispatched, and I am still awaiting my order. Unfortunately, customer service offered little to no help when I asked about it. I had also requested to return my initial delivery, and they denied it due to the global pandemic. Isn't that against legal requirements? Honestly, I advise everyone to AVOID this company at all costs. They are not trustworthy and offer nothing but difficulties and stress. If it were possible, I would give them zero stars.

Oh boy, where do I begin? My experience with Wayfair UK was nothing short of shocking. I had bought the globe whiskey cabinet as a Christmas present for my boyfriend and let's just say, it did not go well. Not a single one of his whiskey bottles fit in the cabinet. We were aware that different whiskey bottles have different shapes, but we didn't think it would be this bad. To our dismay, not even a wine bottle fit in it. So, we went on the Wayfair UK website to check the pictures and lo and behold, they had a picture of a wine bottle and a few spirit bottles that fit in the cabinet. False advertising, anyone?

It didn't end there. To make matters worse, the cabinet we received was also faulty, so we couldn't even put it together. We contacted customer service, hoping for a quick resolution, but all they did was disappoint us even further. They told us to return the faulty cabinet at a cost of £5 (we had already paid £79.99 for the product). We told them that we didn't want a refund, but a replacement instead, with the guarantee that it would fit a standard bottle. To our surprise, the customer service representative informed us that all Wayfair UK products are the same, and therefore, the cabinet we received was the one they sell. What a load of baloney!

We were left with no choice but to return the cabinet and lose another £5. We were extremely disappointed with the way the situation was handled. It seemed like Wayfair UK couldn't care less about their customers and their concerns. This is not how a reputable company should behave.

As a first-time customer, this experience certainly left a bad taste in my mouth. Needless to say, I will never be ordering from Wayfair UK again. Their false advertising and lack of concern for their customers is simply unacceptable. Shame on you, Wayfair UK!

I gotta be honest with you, Wayfair UK has been a bit of a letdown lately. I've had some pretty frustrating experiences with them and I wouldn't want anyone else to go through the same thing.

One time, I ordered a corner sofa and boy was I disappointed when it was delivered. The quality was terrible, it was super uncomfortable and it felt like it was going to fall apart at any moment. Needless to say, I asked for a refund after only 2 months.

But wait, there's more! Recently, I ordered a computer desk and only part of it was delivered. That was 6 weeks ago and I'm still waiting for the missing parts to be shipped from Poland. Ain't that a kick in the teeth? To top it off, there's no easy way to get in touch with a manager or make a complaint. I keep getting referred to a "delivery investigation team" but they keep giving me different information and dates.

Honestly, the Wayfair website is pretty misleading when it comes to delivery dates. And don't even get me started on their delivery service... it's pretty poor to say the least. This order has been delayed at least twice and I keep getting promised new dates of delivery which keep getting delayed again and again. I wouldn't risk buying anything big from Wayfair unless you're ready for the potential headache.

Long story short, I won't be buying from Wayfair again anytime soon. There are just too many issues with their delivery and customer service.

Yo, let me tell you about Wayfair UK (wayfair.co.uk). If you're thinking about ordering furniture from them during COVID, think again, my friend.

They straight up won't deliver that furniture to your home. And they don't tell you until the dang thing arrives and you're screwed.

And if you live in a building like me, forget about it. Very heavy, large items won't make it up to your apartment. You'll be standing there like a fool, trying to figure out how to get that furniture up several flights of stairs.

It's like they just leave your heavy furniture at the end of the road and call it a day. So dang ridiculous.

And they don't even have the decency to tell you this before you place your order. Like, seriously? If I knew this was the gig, I wouldn't have ordered anything from them in the first place.

And don't even get me started on their excuse of convenience. It's not like they're the only ones delivering during COVID. And yet they wanna put the blame on their delivery agents, acting like it's not their problem to manage or communicate this stuff beforehand. SMH.

One more thing: my building is totally chill. It's managed, the hallways are wide and cleaned daily, and everyone wears masks. And still, Wayfair can't get their act together and deliver the dang furniture to my door. Excuse me, what now?

So yeah, long story short: don't waste your time or money with Wayfair UK during COVID. It's just not worth it, homie.

I recently had an experience with Wayfair UK that I would describe as the worst I've ever had. On December 20th, 2021, I placed an order for a nightstand and a bed. Since the second nightstand was not available at the time of the first order, I placed that order separately on January 6th, 2021. I was expecting all of the items to be delivered within days, but unfortunately this was not the case.

I experienced a significant lack of communication from Wayfair UK throughout this process, and as a result I started to receive many emails from DHL regarding the delivery of my first nightstand. I received around 10-15 emails in total, all informing me that the delivery was aimed for a specific date. Finally, the parcel was delivered roughly 10 days ago. However, yesterday it was collected back for a refund, which will take 3-5 working days to process. (Weekend days not included.)

My bed did arrive, but unfortunately it was delivered with a delay of a couple of weeks. As for the second nightstand, which I ordered on January 6th, 2021, it was only just delivered to DHL today. I have no idea when it will actually be delivered to me, as it is now being collected for a return at an unknown point in the future. Despite my calls and confirmation received from customer service 10 days ago that this would be cancelled (and not delivered), I was still faced with the delivery of an item I didn't want or need.

Throughout this entire process, my frustration and disgust only grew. I received an absolute tone of emails and calls from both Wayfair UK and DHL, and I can't even express how deeply disturbed and upset I am by the lack of communication and customer service I received. If I can give you one piece of advice, it's to think twice before ordering from Wayfair UK. Save yourself the hassle.

Ordered a shed from Wayfair UK recently and gotta say, it was a universally bad experience. The price was kinda high, but I thought it would be worth it since I was gonna be getting a quality product. Boy, was I wrong! Firstly, I had to wait a whopping three whole months for my delivery. In this day and age, who has that kind of time? Secondly, their communication skills are pretty questionable. I think they outsource their customer service or something 'cause every time I e-mailed them, it took forever to get a reply and even when I did, it was just a copied and pasted response that didn't actually answer my questions.

So, finally, when my shed did arrive, it was delivered by a completely different courier than the one Wayfair told me would be handling this. I had no proper confirmation of the delivery date either. I was at work when the courier called and said he was at my house with a shed and I was like, "What the heck?!". And to top it all off, I found the quality of the product to be mediocre at best. The screws on the outer cladding of the shed have missed the batten they are supposed to go into and the workmanship is pretty shoddy. I tried to complain to Wayfair about this, but they just told me to f-off basically.

Honestly, if you're thinking of buying anything from Wayfair, I would advise against it. You can definitely find similar items from somewhere else and not have to deal with any of the problems that come with Wayfair. Going forward, I'll definitely only consider them as a last resort.

I gotta say, I had a pretty bad experience with Wayfair UK. I ordered a bed back in May, and let me tell you, it's been quite the saga.

So, the bed finally arrived on May 27th. But the packaging was an absolute disaster. Like, seriously, it looked like someone had ripped it open, tried to tape it back together, and then gave up halfway through. And to make things worse, as we were carrying the box up to our flat, it basically just fell apart. Screws, pieces, you name it - it was all over the place. We spent ages picking everything up and carrying it up piece by piece.

But then, when we tried to assemble the bed, we discovered that a whole pack of screws was missing. And I don't just mean one or two screws - I mean ALL of the screws of that type. How does that even happen?!

So, we got in touch with Wayfair to ask for replacement screws. But nope, they wouldn't send them. Apparently, the supplier can't send screws alone, and we have to wait for a whole new bed to be delivered. And get this - they can't even do that until July. Seriously, Wayfair? That's a whole month away! And on top of that, because the packaging was so destroyed, we can't even send the bed back until we get a replacement one.

I feel like Wayfair has just completely failed us here. We paid good money for this bed, and they can't even provide all the pieces we need to put it together. And they're not interested in doing anything to make up for it either - no compensation, no decent service, nothing.

Honestly, if you're thinking of buying from Wayfair, I'd recommend looking elsewhere for reviews. Trustpilot seems to be super biased compared to other review sites.

So, I recently bought some furniture from Wayfair UK. I was pretty excited because they have such a wide variety of products that you can choose from. However, I must say that I am quite disappointed with my experience with them. This is my first time shopping with them and it's not been great.

I placed my order on 2nd June 2021, paying the full amount. However, it's been over six weeks and I have only received parts of my order. I contacted Wayfair multiple times expressing my frustration, confusion and annoyance, but all I have received are apologies and being asked to wait even longer.

It's been a complete shambles from start to finish. I even received an email from Wayfair stating that the fault was on their end, yet I am the one being given only two options. I can either keep what I have received so far with a 15% discount off my original order or a credit note, or option two, accept a full refund and return the little bit of my order that I have received. This is unacceptable and I have been patient enough with them.

I have only asked for the order I made to be fulfilled properly, but obviously, it seems like it's impossible. Even after requesting the situation be escalated to management, I was given some form of contact within 24 hours, which, till date, I haven't received. It's disheartening and a complete sham.

It's frustrating how the company is handling this situation, leaving it to me to contact them tomorrow or maybe even Trading Standards. In conclusion, this experience has really dampened my view of Wayfair and I wouldn't recommend them based on my experience so far.