Wayfair review: Shower head and customer service texts

I recently ordered a dual shower head from Wayfair about a week later I get a small 7X9 inch box that was empty, I called Wayfair and explained what I recieved and they took a lost in transit report and said they would be sending another one. Shortly after I receive another small empty box, again I called and complained they looked into it and emailed me they would be refunding my money. The next night I get a text message asking what parts are missing then explained to me that there should have been 2 boxes first one with a card telling me it was out of stock and would be fulfilled by another warehouse. No card in either box and no shower heads, the other texts I received were basically telling me that they were sent. I took pictures of the empty box sealed and open and sent them to wayfair. I have been a customer for some time and am very frustrated with the response I am getting As of now I won't be using wayfair as my go to store.