Wayfair review: Shipping

September 22, 2020

Mr. Niraj Shah & Mr. Steve Conine Wayfair Corporate Headquarters 4 Copley Place, Floor 7
Boston, MA 02116

REF: Wayfair Experience

Dear Mr. Shah and Mr. Conine:

Picture this…back in the early part of August 2020, I ordered from Wayfair Bedroom Furniture for both myself, and for my son, and a few other items.

Finally, after waiting for so long, items started arriving one-by-one. However, the items were arriving damaged.

I called Wayfair, who was kind enough to replace each of the items that arrived damaged.

That is all fine, however, now I have the damaged item I must dispose of, plus, we have to wait for the new items to arrive in hopes they do not arrive damaged.

I placed call after call into Wayfair' Customer Service. I shared my frustration many times. I requested many times to have a member of Management give me a call - they never have! I had to keep calling and calling.

After item after item arrives and 95% has been damaged - we are like what in the world?

I have spent thousands of dollars on the furniture only to have to wait a long period of time, only to have it come in damaged, only to have it replaced, only to have to wait another long period of time, and to have to be talked to in a rude, unprofessional manner by one of your managers, "Chrissy."

I am so tired of hearing, "I am sorry" from members of Wayfair. It has not been a pleasant experience for us at all.
So, once, the new item arrives, I have to pay to have the old item picked up and disposed of, each time the maintenance man and his assistant come to take away one of your damaged items it cost me
$50.00. It' another expense on top of what I have already paid for your furniture.

It is very upsetting that I am having such a bad experience from Wayfair. It is more upsetting that Wayfair how Wayfair has treated me during this whole experience.

I would have returned every single item for a FULL-Refund, but your Customer Service Staff said I could not return my son's bed because it has been unboxed. SO, we are literally "stuck" with Wayfair's junk.

Now we have waiting until, I believe to the early part of November to receive another one of our replacement items.

We only ordered in August 2020 - going into 4-months of waiting…… This has been my experience with Wayfair!

Wayfair does not offer an email to complain to them which I feel is a bit shady.

Sincerely,
Todd Kody Mattingly
Dissatisfied Customer of Wayfair

CC: Better Business Bureau
Attorney General Office of Massachusetts File