Wayfair review: Failure to deliver merchandise/fraud

Order placed and confirmmed on 6 May. Received notice merchandise had shipped and received a FedEx tracking number via e-mail Indicating delivery date was 15 May 2020. On 15 May 2020 I received an e-mail stating delivery would be delayed. on 18 May 2020 I checked the FedEx tracking number through Wayfair.com/FedEx websites. FedEx website indicated there was no information related to that tracking number. Contacted FedEx by phone. FedEx acknowledged that there was a shipping order associated with my address but FedEx never received the merchandise. Attempts to contact Wayfair.com have been unsuccessful. There is no e-mail address for customer support on their website. There is no "chat" option on the wayfair.com website. Call Hold time was nearly 3 hours before Wayfair dropped the call. Only option to relay issue to wayfair.com is to comment on the quality of their web page which was done.