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CB Furniture Stores Wayfair Complaints #262-281
Wayfair

Wayfair review: Failure to deliver merchandise/fraud

D
Author of the review
3:04 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Order placed and confirmmed on 6 May. Received notice merchandise had shipped and received a FedEx tracking number via e-mail Indicating delivery date was 15 May 2020. On 15 May 2020 I received an e-mail stating delivery would be delayed. on 18 May 2020 I checked the FedEx tracking number through Wayfair.com/FedEx websites. FedEx website indicated there was no information related to that tracking number. Contacted FedEx by phone. FedEx acknowledged that there was a shipping order associated with my address but FedEx never received the merchandise. Attempts to contact Wayfair.com have been unsuccessful. There is no e-mail address for customer support on their website. There is no "chat" option on the wayfair.com website. Call Hold time was nearly 3 hours before Wayfair dropped the call. Only option to relay issue to wayfair.com is to comment on the quality of their web page which was done.

Update by David.S_2020
May 18, 2020 3:09 pm UTC

On 18 May confirmed with my bank that Wayfair.com received payment for merchandise plus shipping on 9 May 2020.

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    4 Copley Place, Floor 7, Boston, Massachusetts, 02116, United States
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    May 18, 2026
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Wayfair is ranked 2 among 291 companies in the Furniture Stores category
#01 IKEA IKEA #02 Wayfair Wayfair #03 Joss & Main Joss & Main #04 Argos Argos #05 Houzz Houzz

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