Wawa
reviews and complaints

I went to the wawa location in colonial heights va area to purchase a chicken bacon ranch quesadilla and I have requested extra toppings to the quesadilla. However, when I went to go make the purchase the person called me to the counter where they make the sandwiches and drinks the person christy has told me they were going to charge me extra for the extra toppings that I have requested. It took christy 2 minutes to find a code for her to charge me for the extra toppings and it was too much going past my budget. And the last semester I was buying food from there it was not no charges for extra toppings and still understanding why toppings should be extra.

Wow, no concern about customers being injured at your locations. Thanks a lot! Was stung over the weekend (Sat.)at a store in PA while putting a water bottle in a wawa recycling bin, there is likely security camera footage of me jumping in pain and shock! Informed manager, who was very nice (no issues with her), so that it didn't happen to other customers or staff when they go to empty bins. Developed an allergic reaction, pain, swelling, went to doctor for medicine 2 days later (Mon.) as it was getting worse. Someone called me on behalf of Wawa to discuss and make sure I was feeling okay. When I called her back it was not a customer service rep from Wawa it was someone from their insurance company working to make sure she could deny any claim. She had no concern if I was okay, just concern that it was not a claim they felt they were responsible for. I spend a ridiculous amount of money each month at Wawa and I'm out about $80 for doctor bill and medicine (my ins. won't cover due to high deductible). Lost time being productive due to pain and swelling. If the trash/recycling bins were maintained more often during high bee/wasp stinging season perhaps this could have been avoided. Several other times at this location I have seen bees swarming around the trash can and had to walk around to avoid them. What if I or someone else has a severe allergy problem and dies from being stung because the trash/recycling bins are not maintained? Sadly, if reaching out directly to Wawa customer relations doesn't help, I'll have to stop giving my business to this company and let all my friends know as well!

Bought a 1/2 gallon of the half vanilla half chocolate ice cream and got a quarter gallon of chocolate and 3/4 of vanilla, if you're going to say it's half and half at least make sure it close. I will never purchase your icecream ever again. In the picture I have scooped only chocolate, so I basically have one bowl of chocolate and my husband gets the rest because I don't eat vanilla.

Wawa is a growing company and that is great. The biggest complaint I have is that, the employees in the sandwich/ deli area do not change their gloves enough. Everytime I go to wawa for a sandwich and I mean everytime. The employee maybe cleaning up the area or may have made several sandwich, they do not stop to change their gloves. That is disgusting and unsanitary, especially since they are dealing with food. I have asked on several occasions if the person would change their gloves and then they get upset with me. When basically, i'm trying not to get food poison or die from something, that is on the gloves.

I am having a hard time opening the new containers you have started using and I don't think I'm am alone. IF some has arthritis in their fingers they can't get a good grip on the little tap that comes up that you have to pull on to open it. I don't have Arthritis and I still can't open them...Please do something about this or you will loss customers buying these products. Don't know what was wrong with the containers before.

Thank you

Yesterday, 7/10/19, my wife, my son and his wife, and myself were going to attend a july 4th celebrations fireworks at " bell works " in holmdel, nj. You can purchase food there or you can bring your own food in and have a picnic. Bringing our own food in was our choice. After some discussion as to where we shoudl purchase the sandwiches, ie, blimpie base, jersey mike's and assorted other delis, we decided to purchase from wawa, as the sandwiches are good and the price is reasonable. I deliberately avoided the noon hours, because of the lunch rush.

We arrived at the wawa in red bank, nj around two o' clock in the afternoon. We entered our information through the automated ordering system, paid for our order and awaited our call for order # 176. Everything that we wanted on the sandwiches was entered on the automated order system and it was verified by the slips. The sandwiches were all wrapped up and ready for pick up.

Much to my disappointment, when we opened the food at the picnic. Three of the sandwiches were missing many items...Onions, xtra oil and vinegar, and tomatoes...

I have always used wawa in the past, but i cannot fathom how this order could be so messed up.

Very unhappy with the food preparation...I would like a refund for the cost of the sandwiches

sincerely,

greg kwasnicki
[protected]@gmail.Com
34 shelbern drive
lincroft, nj 07738

Staff in the deli was very unprofessional. I wanted a bagel and was greeted with a comment "who gets a bagel it's 12:30? Do they know the time" I've been going to this wawa for years and this might have been my last time going. The staff are more interested in sharing personal stories in the deli for all costumers to hear. If wawa is offering bagel at a certain time I have no idea why staff is taking upon there selves to comment on customers food choices.

I asked for wheat bread cause I cant have white and get home and its white had to give it to one of my kids to eat and not loading up 3 children to drive 2 miles back to store to get remade. Not vary happy about my experience this is the second time ive gotten a sandwich and it was messed up so im vary unhappy. More than likely wont visit this location again if this keeps happening.

I go into the wawa at Grant ave n Blue grass rd at least 5 times and at least 3x a week they have a broken machine its either their Lottery machine, fountain soda machine, n tonight it was their hoagie ordering screen.I have to walk several long blocks to get to the store so u can imagine how I feel when I get there and I can't get what I want. I'm really considering never going back again.