Menu
Write a review
File a complaint
Wave Financial

Wave Financial review: Terrible

P
Author of the review
9:49 pm EDT
Verified customer This review was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had a client pay me by credit card over a week ago, and I still haven’t seen a dime. It has been nothing but going in circles with Wave, and I’ve gotten zero response or contact from anyone. Absolutely beyond ridiculous.

The system keeps flashing vague messages like “we need to talk” yet no one actually reaches out. I’ve searched my inbox, spam, everything. Nothing. Meanwhile, my payment is being held hostage and I have no idea why.

I need to be paid now, not whenever Wave decides to get its act together. This is not a minor inconvenience, it is hurting my cash flow and my business. The so-called “support” is just automated responses and no real help at all.

Wave markets itself as a tool for small business owners, but how are we supposed to survive if we cannot even access money clients have already paid us? If you’re considering using Wave, do not. Once they freeze your payments, good luck ever getting them back.

Recommendation: Do NOT work with Wave!!

0 comments
Add a comment

More Wave Financial reviews & complaints

Wave Financial - Wave decided that my Sporting Goods business that sells firearms is not one that they want to be affiliated with
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Wave Financial - We had one of our customers pay their bill they owed us on March 4, 2020 for $23,400.00 on the WAVE online service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Wave Financial - In August of 2020 I opened up an account with way financial because their ad had stated that it was the best and easiest way to get paid faster
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Wave Financial - On April 13th, 2022 a client paid an invoice through Wave Financial payment processor in the amount of $2,200
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Wave Financial - On Monday, I set up an account for my business to deliver invoices and receive payments through Wave, and invoiced a client
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Wave Financial - Client paid me 6/2/22 via Wave 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all Wave Financial reviews and complaints
  1. Wave Financial Contacts

  2. Wave Financial phone numbers
    Click up if you have successfully reached Wave Financial by calling +1 (416) 521-9141 phone number 3 3 users reported that they have successfully reached Wave Financial by calling +1 (416) 521-9141 phone number Click down if you have unsuccessfully reached Wave Financial by calling +1 (416) 521-9141 phone number 64 64 users reported that they have UNsuccessfully reached Wave Financial by calling +1 (416) 521-9141 phone number
  3. Wave Financial emails
  4. Wave Financial address
    500 - 155 Queens Quay E, Box 3, Toronto, Ontario, M5A 0W4, Canada
  5. Wave Financial social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 25, 2025
  7. View all Wave Financial contacts
Wave Financial Category
Wave Financial is ranked 3 among 48 companies in the Accounting and Tax category