The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Warrior Custom Golfno complaint

S

I like warrior I think people like to complain a lot. I've been in telemarketing for a while and sometimes when you get person after person either cussing you out or people trying to get free stuff it breaks your mood down when your trying to make money to live so you have to be a little more aggresive. All they are trying to do is make a living like you and I. And plus if you only play golf once a week warrior clubs are the best because they cut them to your height and they work the same as a callaway or a cleveland. Why buy a club that's 300 dollars that's just advertised better when you can buy 3 clubs for 399 that WILL work the same. You can't make better golf clubs you can only get better prices and to have a club that's custom to your height and style of play for 133 that's looks nice is a hell of a deal

Responses

  • Ki
    Kimberly DelGobbo Jul 05, 2018
    This comment was posted by
    a verified customer
    Verified customer

    They don’t size the clubs right either. I am 4ft 10 1/2 inches and they sent me a mans club that was almost up to my neck. I called customer service and spoke with Samantha and she assured me they would correct the error. Let’s see what happens with the next club I receive. It took over three weeks forth first one to come in. This one is suppose to be extridtied so I’ll wait and see. It I know I will never do business with this company again. They should, be put out of business.

    0 Votes
  • Fa
    Family of golfers May 11, 2015

    So so glad I read your letter, you just saved me a lot of money and a headache I did NOT want to deal with. Obviously the guy who posted below your letter works for the scamming company. If you google this company, there is nothing but BAD NEWS, except for the occasional obvious employee writing their letters. They must have hired someone full time to deal with these complaints and write cotton candy letters, you can so tell by the same wording. Goes back to what our mothers taught us NOTHING IS FOR FREE!!

    I will spread the word about this scam, shame on Golf Channel for advertising it, I trust GC, but now?

    -1 Votes
  • Ha
    Happy in Georgia Aug 12, 2011

    Hey guys, we used Warrior for our golf tournament and paid only 195.00 for 4 wedges, a hybrid and a driver...they also sent us 100 certificates for our players to use on a wedge or hybrid. I have had no complaints from anyone who has used the certificates. I also have ordered from Warrior and have had no negative experiences

    0 Votes
  • Rr
    rrr99 Mar 14, 2011
    This comment was posted by
    a verified customer
    Verified customer

    This gentleman must actually work for the company and has to keep "trying to make money to live so you have to be a little more aggresive" by defending their practices. For those of you who have been to one of those "aggressive" timeshare purchase opportunities, you might have a small inkling of what you will go through with Warrior Golf. I signed up for their "absolutely free club" promotion as seen on the Golf Channel. Supposedly all i would have to do is pay S&H and review the "soon to be released to the general public" club and I would receive it for "free". They ask you to call in and you are inevitably asked to supply them with your phone number to call you back. That saves them from having to pay the higher rates of the 800 number that you called in on and to be able to give you the hardcore sales pitch at their leisure! Most people wouldn't know that little trick, but I am in telecom. When they do call back, they immediately take down all of your contact information and get you to agree to paying about $34 for S&H. While I know that is somewhat high, I also figured it was in the ballpark of what I expected the club I received to be truly worth. In other words, somewhere between a garbage bin special and an equivalent Walmart club. Then he goes into this spiel about how it would really help them out if I would also evaluate their 1/3/5 woods and they would give me another "free" club. I would have to make a security deposit of the "price" of the clubs. After he implied it would prioritize my order and confirming that I could return the clubs for a full refund, I decided to try out these clubs because my current woods are quite old and I have begun to look for upgrades anyway. That added an additional $399 to my tab of course. They charged my card when the clubs entered the "manufacturing" process the next day and I received the clubs about 8 days later.
    In short, the clubs sucked the big one. There was absolutely nothing "custom" about the clubs. They used standard lengths and lies despite asking a dozen questions during the call. That would still be okay if they worked halfway decently. The woods didn't come within 50 yards of my ten year old Ping woods that were never great as far as length is concerned! I tried hitting them on three different occasions (Warrior wants you to do it for nearly the entire "evaluation" period before you return them because you will get used to using a "custom club". Studies have shown the more people put something like this off, the more likely the won't bother to do it at all). There was never any doubt these stinkers were going back for me.
    They are very insistent that you need an RMA number to send the clubs back for a refund. The next tactic they use is to have a pretty limited time during the day and only certain days of the week in order to get your RMA. In my case, I was forced to get it during my working hours. Not everyone will be so lucky as to be able to do that! On your first call, you will be put on hold for about 30 minutes and then told to leave your number so that they can call you back. Let me give you a clue, if you start holding your breath waiting for that callback you won't be breathing when it still hasn't been returned. On your second call when you finally get through, you have to firmly insist that you want an RMA and that you don't want a callback in order to get one. You will then be put on hold because only a "manager" can supply you with an RMA. After about 20 minutes, you get this "manager" on the line and he takes down your information and says he has to "look up" your order. Meanwhile, he would like ot tell me about some the latest innovations Warrior was making in golf club design. I said something along the line that if their woods were an example of their technology and didn't need to hear any more. He then said he would put in for the RMA, which had to come from accounting and would take a few minutes. Right, if you believe that I have a bridge to sell you. He then starts to describe the amazing clubs they have and what a great deal he is going to make me. I said I am only interested in an RMA. He says something along the lines of, "Why would you ever return custom clubs that you received for a song?!" When I reply because they don't get within 50 yards of my 10 year old Pings, he basically calls me a liar! I had no reason to lie, I just wanted my RMA. He then tries to go back to the canned spiel of a second level timeshare/golf club salesman. I said I just wanted an RMA. He said he still had to wait for accounting. I said he was obviously lying about that and he could just skip the rest of the heavy sales script and supply me the RMA on the screen. He then again claimed that he was the manager which brought my response that just meant he was a better hard sales guy than the more friendly first line guy. He then when right back to the script and said that he had a special offer "just for you" regarding the amazing next generation of irons about to be released. If I would just keep the 3 woods I had paid for at the agreed upon price, they would send out a complete set of the new and amazing irons 3-Pw (I am sure there would be some S&H charges)! So, I would get the initial "free" utility club, a "free" SW for trying the woods, the 3 woods, and 8 "free" irons for a price in the range of $477 (including S&H). While this is certainly an upgrade from just the woods for $433, it is still about $433 more than any of the clubs are worth. So, I declined the generous offer and requested my RMA. This upset the manager to no end. He said something along the lines that NO ONE ever turned down this offer. I asked for my RMA. He asked me why I wouldn't take these fantastic irons instead. I asked for my RMA. He said I had to tell him why first. I said why would I want to pay $477 for clubs that I could go to Walmart and get them for $77? He said there was no reason to get insulting and that he had NEVER heard anyone say their clubs were no good. I said I just wanted my RMA. He said it is just because I liked my current clubs better. I said I just wanted my RMA and we could part ways. He waited about 30 seconds and gave me one more chance to take the additional clubs. I said I just wanted my RMA. He started to say some other sales line, I said I just wanted my RMA. He said he wanted to put me on hold while he "went to accounting". I asked for his name and callback number in case I "accidentally" got disconnected. He refused to give it and got silent for about 10 seconds. He said, "Here is your RMA" and read off a list of letters and numbers about 12 characters long in 5 seconds! Luckily I was prepared for this and still made him repeat it to verify. He then said the number had to be at least 2 or 3 places on the box and that the clubs could only have minimal wear or they would not be accepted. I don't know their definition of minimal wear, but I don't suggest doing their promotion during the summer when you might play more than 3 times in 45 days! Finally, he got all huffy and said that I was no longer on their "preferred customer" list! Since this only gives me the "right" to buy their insanely under performing clubs at their insane prices, I said "Thank you for that great honor." That pissed him off and he said to never call their company again and that no one would be calling me! At this point, I was finding the whole thing humorous since he obviously didn't understand I didn't want them to call me either. We disconnected, I wrote the RMA in about 6 places on the box they had sent the clubs in and returned them to Warrior insured and signature required. That cost me about $20. I then held my breath that I would get my money back. It took 4 days for the clubs to get there and then 11 days after that I finally got my $399 back for the woods!

    The bottom line, even if the clubs were as good as they said they are (and they aren't) it wouldn't be worth putting up with multilevel bozos that you have to do here. It certainly isn't worth the 3 hours of my life on the phone I had to waste to get my money back. That is what they are counting on and that, in turn, is the only reason I did it. Think twice.

    0 Votes
  • Wh
    whywhywhy Dec 01, 2010

    The company advertises a money-back guarantee for trying out their golf clubs. They try to avoid the guarantee by fast talking and refusing to give the money back. Beware doing business with this company.

    0 Votes
  • Le
    lenny g Jun 01, 2009

    ###IN CROOKS THE OWNER BRENDAN IS A METH ADDICT AND LOTS OF DRUGS IN THE COMPANY AS WELL

    0 Votes
  • St
    STEVEN TARAS Sep 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have contacted the company many times about the defective plating on the putter I purchased from them. I have never heard from them. If I call the 800 number I am put on hold after a recording states that the customer relations people are busy helping other people. I never have spoken to a representative yet.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.