Menu
Write a review
File a complaint
CB Golf Warrior Custom Golf 15 Mason, Irvine, CA, 92618, US
Warrior Custom Golf company logo
Warrior Custom Golf
reviews & complaints
Warrior Custom Golf company logo

Warrior Custom Golf

15 Mason, Irvine, CA, 92618, US
Learn how the rating is calculated
8 complaints
File a complaint Write a review
Phone number
Category
Working hours
Mon
8:00 am - 7:30 pm
Tue
8:00 am - 7:30 pm
Wed
8:00 am - 7:30 pm
Thu
8:00 am - 7:30 pm
Fri
8:00 am - 7:30 pm
Sat
9:00 am - 4:00 pm
Sun
9:00 am - 4:00 pm
ComplaintsBoard
R
8:41 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Warrior Custom Golf - absolutely free holiday grab bag

Just received my "$350" value grab bag from Warrior Golf, what a joke. Here"s what I got for $350, joke balls, plastic practice balls, spike wrench, plastic brush tees, plastic cleat & divot tool, coffee mug, hat, dozen golf balls and a rolled up reprint picture! And to receive these wonderful gifts I had to AGREE to demo 3 fairway woods at a cost of $399.00 dollars, plus$39.95 S&H. When I called to get a mandatory return authorization number for the clubs, I was informed that Warrior would make any adjustments to my clubs and they would call me back. So far, no call back! This is a scam, plain and simple and I fell for it.

Read full complaint and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
V
V
vattanak kang
Miami, US
Send a message
Nov 21, 2015 9:41 pm EST

i think you could had opt out for the custom driver and just get the holiday grab bag. For 39.99 for shipping and handling ? no trainer club?

ComplaintsBoard
R
11:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Warrior Custom Golf - bad company bad managment

This company is a scam. It is full of non educated employees that get a kick of scaming seniors and taking all their money that they have worked all their lives saving just to get scamed into golf clubs that supposedly have a 45 day money back garentee... Yeah right. The process of this is to sell people clubs offer the money back garentee and when someone wants to return there stuff whithin there 45 day mbg they do everything in their power to make the customers keep the clubs that have no use for the customer and then there out $400- 600 dollars of junkkkkkkkkkkkkkkk! The managment there is a joke. Sluts as the manager sleeping with the owner, people on drugs in every department warrior golf hires people who have been to prison, half way homes, and who have records... So the people selling you clubs have absolutly no care for the customer at all cus they are all dopped up. The sales managers are a joke, customer service is the biggest joke of them all. So unprofessional, do not do any business with warrior custom golf unless u want them to call u everyday all day to bug u about buying their junk product., dont work here they will # u over and use u, dont do business they will # u over on ur money and time. Trusy me

Read full complaint and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Buttpirate
US
Send a message
Nov 28, 2014 11:30 am EST

$400-600 I take it they said the price and you said yes immediately. I have bought irons and hybrids from this place. Personally, I like the clubs. I have no problems with them.

As for the people, it's obvious that they want to make a sale. They want to have more people buy it to make a better commission. As long as you are nice to them and actually think about what they are selling you. You will be in the clear. If you don't want the ###, you can always say no. You are a big boy now, you have the power. Say what you want, if they are unable to do it "DO NOT BUY IT."

I would hate to see you go to another country and barter.
"Sir real gold necklace $1, 000. It has gold written in a sharpie so you know it's real"
Racheall--" I'll give you 2, 000 and it's a deal."

ComplaintsBoard
J
9:01 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Warrior Custom Golf - phone calls

This company continues to call me at least 2-3 times a day (using different numbers but when call them back they are both Warrior Golf) even though they have been asked several times to NOT call me anymore. I am on the 'do not call' list and again have requested they STOP calling me but the calls continue. An e-mail was sent to their customer service a couple of weeks ago which no response was sent and the calls continue... What does one have to do to STOP the harassment ?
Anything you can do would be greatly appreciated !
Jeannie Dunn

Read full complaint and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
RonR
Bloomingdale, US
Send a message
Oct 15, 2009 1:52 pm EDT

They have been doing the same thing to me for SEVERAL YEARS and will not stop. They even call on Sundays and frequently very late in the evening (I'm on central time). It's unbelievable and I am very surprised that no one seems able or willing to do anything about it. I have filed complaints with the "Do Not Call" registry to no avail. My advice to everyone is to try very hard to keep these people from ever getting ahold of your telephone number.

ComplaintsBoard
J
12:24 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Warrior Custom Golf - scam business

Warior golf offer to test whatsoever is just the way to get your credit card number. All the rest is one big whopper. They ship you what you did not requested nor ordered and then they charge you (steal from you) hundreds of dollars. The shipped clubs are practicaly unreturnable.
Is this not a sort of criminal conduct?

Read full complaint and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
M
M
mrPAR
Charlotte, US
Send a message
Sep 27, 2016 8:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought and tried out a series of fairway woods. I did not like them and returned for a full refund, minus shipping. So what is the issues. If you do not like them, be polite and asked to have them returned. PERIOD. They will comply.

M
M
mrPAR
Charlotte, US
Send a message
Sep 27, 2016 8:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I tried a series of clubs and did not like them. They took them back and refunded my payment.

W
W
willy warrior
Milwaukee, US
Send a message
May 15, 2014 6:19 pm EDT

"Free" golf clubs ended up costing me $438.95! This outfit is an absolutescam company and honest people should avoid dealing with them at every opportunity. Thjey are cheats.

B
B
Brint
Massillon, US
Send a message
Apr 21, 2012 11:53 am EDT

I recieved a postcard from warrior for a free hybrid club. I called them and gave them the promo number and the sales rep took my info for the customization and said shipping and customization fee would be 23.50 which was noted on the bottom of the card. The sales rep then offered me a free putter if I would try a set of woods for 45 days and posting a 130 deposit, if I wanted to keep the woods I would get them at the discounted rate of 130.I declined the offer on the woods but was told I could call back at a later date and recieve the same offer. I recieved an email of the order placed, called back because they mispelled my name and got a second email within 10 minutes with the corrected info. The email stated it would be 4 to 6 weeks for delivery but recieved another email 2 days later with the tracking number for fedex the club came 5 days later, which is normal transit time from the west coast to the midwest (I know this because I'm a contractor for fedex ground) my credit card has only been charged the initial 23.50. the only advice I can give is read the fine print and pay attention to what they say on the phone and ask questions about the deal.

O
O
Ohio C.L.
Lucas, US
Send a message
Nov 19, 2010 12:47 am EST

Had several dealings with warrior some good some bad. Received a card for christmas gifts. All I had to do is call with a redemtion code. It looked too good to be true. I called, however, I decided to record the conversation. I got as far as "all you have to do is pay the shipping charges of 39.95. They immediately asked for my credit card. I told them I would think it over and call later. I did not go any further as I wanted to check the recorder. Don't know how they did it. All I received was a buzzing sound. For sure I won't call them back.

ComplaintsBoard
R
2:34 pm EDT

Warrior Custom Golf - receiving a product I did not want

On 1 August 2008 (on or about) I was approached by Warrior Custom Golf to procure a golf club from them. When asked, I gave them information (private). Unknown to me, on 1 August they billed me through Chase Bank for $23.50.

As the sales person, when asked, avoided most answers. With all that was occuring, I told him I didn't want the product (golf club). I repeated this to no avail. Not even saying...DAM IT, I don't want it!

On 25 September 2008, the golf club was delivered to my house by UPS Ground Service.

I am asking that Warrior Custom Golf pay for my bills and also the return of the un-opened package sent to me.

Read full complaint and 2 comments
Hide full review
2 comments
Add a comment
H
H
Hobo Club Man
Dubai, AE
Send a message
Nov 17, 2009 1:05 pm EST

I purchased a set of irons and metal woods back in [protected] give or take a year or 2. The clubs were beautiful and worked as good as any I'd owned before, but not significantly better. About a year after I started using them, the logo plate on the back of the irons started to come unglued and in short order, I ended up with naked iron backs. They look so shody I'm ashamed to play them. It took about 6 months to get someone on the phone and when I did, they told me that they could not send me a replacement set as they don't support older designs once the new ones come out. I too am fed up with them and will never do business or recommend them to anyone else...

Signed,
Hobo Club Man

D
D
Darylste
US
Send a message
Jul 08, 2011 5:02 am EDT

I had done business before with WCF, several times, with no problems. I have bought several "sets" of clubs. All came with a satisfaction guaranteed money back guarantee. This last fall, I finally decided that the last set I received for "trial" was not what I was looking for. Warrior Custom Golf refused to give me a return authorization number and thus I could not return the clubs for a refund. After several phone calls to their "resolution" department, I got no satisfaction. I would not do business with them again, ever.

ComplaintsBoard
M
7:13 pm EDT

Warrior Custom Golf - non-responsiveness

I have attempted, on numerous occasions to contact this company by telephone, to return the golf clubs they sent me for trial. On every occasion I have been put on hold for 15 to 20 minutes and then the line disconnects.

On two occasions they contacted me and each time I was told that the respondents supervisor would return my call within a few minutes. This did not happen.

I would like to return these clubs and will even return the two free ones if they wish. These do not meet my needs as a senior
golfer.

Thank you for any assistance you can provide.

Read full complaint and 1 comment
Hide full review
1 comment
Add a comment
V
V
V. Peckus
Basking Ridge, US
Send a message
Aug 29, 2009 10:29 am EDT

I checked Google for this product before making any commitment. Based on the numerous complaints, I wonder why the Consumer Protection Agency in California hasn't shut this operation down!

I thank everyone for your comments and for saving me money and grief.

ComplaintsBoard
E
12:00 am EST

Warrior Custom Golf - deceptive practices!

I received the "Best Christmas Grab Bag" postcard; an offer of an absolutely free gift, excluding shipping and handling. I tried calling the 800 number a few times and each time was given a very high pressure pitch to accept 4 hybrid clubs for testing and evaluation with a charge of $399 going on my card. After testing I could return the clubs for a refund or keep them for $299. When I politely explained I had just gotten new clubs six months ago and was only interested in finding out more about the free grab bag, the phone mysteriously went dead. I didn't think anything about it until I called back, got a different rep and surprise, the same thing all over again, no clubs, phone went dead. This happened twice more on different days and with different reps. Apparently if you don't want their clubs they don't want to give you your "free" gift. I hope they get enough complaints to quit this or go out of business.

Read full complaint and 42 comments
Hide full review
42 comments
Add a comment
D
D
Daddym44
Vernon, US
Send a message
Jan 15, 2017 2:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought the FREE 4 hybrid and pitching wedge> I was told the S/H was $36 and change. which i agreed to I received my 2 clubs which haven't changed my game any. My complaint is why are they still charging me $14.95 every month for NOTHING. They took out the Shipping and handling right away and since then i have had 2 payments of $14.95 charged to m credit card. These guys are obviously crooks and i plan on going after them to get my money back.

P
P
puffinstuff
Blair, US
Send a message
Jun 12, 2015 1:52 pm EDT

I myself took up the offer fro the free 4 hybrid and they tried to sell me the whole set but I said no and they took my card information and they said 3 to 6 weeks for shipping. It took them less then 2 weeks and I got my club in the mail today and I have only been charged the shipping and the handling. Im excited to use this club and I feel if I like it I will be doing business with them agian.

S
S
Stephen A Matzke
Jacksonville, US
Send a message
Nov 12, 2009 5:06 pm EST

order ID Number [protected] paid for and not recieved to date

M
M
mick
Wake Forest, US
Send a message
Nov 02, 2008 10:41 am EST

refund on my credit card i have an e mail from them but it was not on my credit card c

B
B
bufmaz1
Hamburg, US
Send a message
Nov 12, 2013 12:14 pm EST

well i got the 3, 5 and 7 woods, for 69.00 S$ H, had them in about 10 days, then i odered the driver for $100 plus S & H, plus they threw in the grab bag with hat, balls, marker and tees plus a 4 wood, i also have a hybrid and lob wedge coming for $29.99. the clubs look and feel good in my hands. i just had knee replacement surgery so i am hoping o get out this saturday to try them. I must have had real good salesperson as there was never any hi-pressure tactics tried on me, and no extra charges on my card, maybe that was because i ordered on-line, when i ordered the driver he first quoted me a price of $133, buti said no then heent to $100 and i said yes, again no hi-pressure from him, very cordial. so again no complaints here

L
L
LADY949
US
Send a message
Mar 12, 2013 11:23 am EDT

Warrior hires Felons and we are giving them our CC and personal info... I would not purchase from them FRAUD ALERT!

S
S
Sales person used my CC
Van Nuys, US
Send a message
Feb 18, 2013 4:48 pm EST

Richard Swihart a Felon on Federal Probation these are the ppl they trust with your CC info... Do not purchase from Warrior Golf

J
J
john762
US
Send a message
Nov 13, 2012 3:27 pm EST

It sounds to me that most of these "ex employees" are in reality most likely to be angry customers that were unable to say "no" when offered golf equipment with free bonuses that were gonna cost them 3, 4, or 500 dollars, whichever it is.
I stumbled upon this site while looking for the phone number for Warrior (im pretty lazy and dont tend to keep business cards) and, having a few of their clubs in my bag figured id drop my 2 cents.
When I called for my free hybrid (which i payed 23 bucks in shipping for --i.m.o, very well worth it and i dont really care where that money goes to), I was definitely offered a sales pitch to try out their woods on a 45 day offer, and was told up front they were gonna charge me 399. I of course said no, and after a small explanation of my personal checkbook lacking these funds at the moment I got my free hybrid a month later. It was awesome and fit me perfectly..the salesman i talked to--despite probably trying to get his commission up, was very knowledgeable and did sent me a club perfect for my swing.
Since then I have called back and purchased a driver and 3 wood, and received a free set of wedges that I love for doing so.
Im definitely gonna be a returning customer when i get sick of my current store-bought irons and save up a little cash.. Im 6'3" so the set i bought off the shelf a couple years ago at my local store is very..well.. underperforming. Warrior sent me an email about a free putter a while ago, I hope they still have it when I am ready.
all in all, to the people turned off by some of these funny negative reports, I would say: dont try to take advantage of the company on some "free trial" bonus gift thing, because you probably will be disappointed. i know for one, if i had bought some clubs only to return them a week later and keep some free stuff..i would feel a little shady myself. be man enough to say no -- if you arent thinking about purchasing some better equipment. dont just go online and rant about your lack of a spine, and nagging wife that sees your checkbook --noticing you spent more on yourself than her last week lol...

B
B
Brian0393
US
Send a message
Aug 24, 2012 10:10 am EDT

I recently ordered Warrior Golf clubs from an add they ran on the Golf channel and like many of you…I thought that I could not go wrong! I called the number and instantly I ordered the “free” hybrid where the tried to sell me other clubs (which I did not need) and then ultimately a driver for $133.00. They told me that it was for testing purposing only and that if I chose to keep it then I would only pay for that driver but that in the mean time, they would send me two free other clubs in return! They arrived the day before yesterday and I have used 3 out of the four clubs - except for the driver and I already know that these are quality clubs! Within two years, all of my Irons will be Warrior clubs!

Now for the down side…NONE of the clubs came with a head cover…they made them but did NOT include them! When I called them, I suggested that they SHOULD include the covers (for a marked up price) and I would have gladly paid the difference and I would have had there name prominently seen in my bag! As I stated to customer service, this would have been icing on the cake and further advertising for them but instead of ordering their $19.95 covers later, I went to eBay and ordered 3 generic $4.95 covers instead! Trust me, if the driver had been $160.00 instead $133.00 with a cover…then I would have been very satisfied for like you, I too like to advertise what works for me! Besides, my Cleveland driver cost me thee times as much and I still got it and it came with a head cover!

NOW, to the other post that I read and almost caused me to cancel my entire order…I would only suggest that there is NO CURE ALL when it comes to golf! A Club is a mere instrument and how it feels in your hands…It is NOT a master of you but a instrument to AID you within your own game and performance! THERE IS NOTHING that will make you better at your game but there are certain instruments that will make it more enjoyable and this is one of those items! Before my purchase, I had ordered a Top Flight off the shelf bag - full of Drivers, clubs Irons and putters which my step Dad said a year ago “Don’t be surprised if you replace half of your clubs.” I dismissed his statement and NOW it is a true testament! Now, only certain irons remain and my rescue or hybrids are all purchased from various thrift stores…which I paid $35.00 dollars apiece for them. The Warrior is far better in every way! Besides, it is custom fit (for your size) so beware of ordering them used!

The Driver, I have not used as of yet but I am anxious to do so and hope to within the next few weeks! I have learned to only use four clubs at a time and to master them before moving on and this is what I do every night at the dog park and occasionally at the driving range! Besides, my Lab loves running after the balls! I will tell you this that I recently purchased the Cleveland Classic (10.5) however, both feel of GREAT quality based on others that I currently have in my bag and will soon be getting rid of "those other clubs" that were purchased elsewhere. The warrior is half the cost but the quality is truly there!

Now as far as the “bait and switch” is concerned…there is NONE! They try to sell you items that you may or may not need…it is a gimmick to get you hooked! They DO NOT want to get you hooked on a single club but multiple clubs! They are reputable and they have been in business for many years! Their only hope is for your 100% satisfaction and to be a repeat customer. They are honest, up front and the deal is GREAT! I am keeping mine and hope you do as well for if so, then you found great clubs as well! I put the Irons on my two year wish list for my wife this evening!

In closing, if you are NOT on top of your game and well familiar with the drivers, Irons and putters, then please do not order ANYTHING FROM THEM…these will NOT HELP YOU! If you are, then give them a try…you have nothing to loose but so much more to gain! I absolutely LOVE them but hate the fact that they DO NOT include head club covers (with their name brand) for what a missed opportunity for advertisement! Nevertheless, I bought and ordered cheaper “no name brands” from eBay!

I hope this helps….I wish you all GREAT GOLFING!

G
G
gerald barnett
Indio, US
Send a message
Jul 25, 2012 1:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I agree the company and employees are all in a scam.The company and all officer should be investagatedfor fraud
will tell o fthe fraud to all members at my club and others

ComplaintsBoard
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Warrior Custom Golf - deceptive business practices

I received a card from warrior saying because I was such a good customer they would like to send me a golf gift grab bag '' absolutely free''. It turns out ''absolutely free'' means 49.95 for s&h. Seems to me warrior is being deceptive in this program, might have said free except for S&H. Absolutely means just that not plus anything.

Read full complaint and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
A
A
Arnie Shaffer
Uniontown, US
Send a message
Sep 19, 2019 1:11 am EDT

order was placed today 9/12/2019 was sent a e-mail order#2475212 please don't send was not what I orderd.Iam missing afree driving iron with a free mallet putter for trying out a Warrior 3-5-7-set of woods

J
J
Janik
Muskego, US
Send a message
Aug 05, 2009 11:55 pm EDT

Warior Golf offer to test whatsoever is just the way to get your credit card number. All the rest is one big WHOPPER. They ship you what you did not requested nor ordered and then they charge you (steal from you) hundreds of dollars. The shipped CLUBS ARE PRACTICALY UNRETURNABLE.
Is this not a sort of criminal conduct?

F
F
Ferrari
PK
Send a message
May 02, 2009 4:26 am EDT

i have been a loyal customer of wcg since 1999 and have made a total of 17 oders for 7432.00. i have 3 sets of thier irons and 3 sets of thier woods n 3 e sets of thier hybrids, , , the best thing about wcg is every time i evaluate something for them they give me over 1000.00 worth of FREE product!they also give me 45 days or longer if i nee to evaluate thier clubs, , they also give me a lifetime of FREE ADJUSTMENTS, , , NOT 1 OF ALLL THESE MAJOR NAMED COMPANIES OFFER ANYTHING CLOSE TO THAT..WHEN U ORDER FROM A MAJOR NAMED COMPANY LIKE TAYLOR, CALLOWAY, PING ETC YOU HAD BETTER MAKE SURE THAT YOU LOVE THE CLUBS! BECAUSE ONCE YOU GIVE THEM YOUR CREDIT CARD # ALL SALES ARE FINAL!

F
F
Ferrari
PK
Send a message
May 02, 2009 4:14 am EDT

I absolutley love Warriors clubs! I had an amazing experience with this company and I plan to do future business with them. I think those people that complain just werent smart enough to know and understand what there plesant sales people told them. I especially enjoyed my salesrep Richard Tessitore. Top Knotch in my opinion! Haters...get a life.

E
E
Edwrd
US
Send a message
Mar 16, 2009 4:12 pm EDT

I have been trying to get an MRA number to return these sub-standard clubs and have been unable to get one. I was also charged $561.95 and hope to get my money back...

M
M
MILTON E Stolz
US
Send a message
Jul 01, 2008 3:49 am EDT

Correct where Warior golf is conserned, their S&H charge of $ 39.95 seems rather high since I returned clubs via the same carrier (UPS) for a total of $9.51 also they did not distroy my card # as stated but charged another group of clubs on the card. After being told not to. BEWARE OF CROOKS BARING GIFTS.

R
R
rob dupped golfer
Hattiesburg, US
Send a message
Jun 04, 2008 4:26 pm EDT

I just wish I would have read the article before taking them up on a free club and only paying for shipping
which was 39.95, the sales rep then said why not try a free driver and 3 additional fairway woods and I would get all this for 250.00 (driver, 3 wood, 5 wood, 7 wood, 9 wood). I was very suprised when I got a email 2 days later and was charged 599.00, I quickly called and it took me 15 minutes to get through to their customer service people. You can forget about contacting anyone via their website. The clubs had not been shipped but I was told it takes 1 - 3 days to remove the charge from my card. I wouldn't even use a free warrior club now. They might just be a updated version of the movie the boiler room.