The complaint has been investigated and
resolved to the customer's satisfactionResolved Walt Disney World — They do not care
resolved to the customer's satisfaction
My family has been going to Disney World almost since it opened. Up until now, the trips have been magical and delightful. Key words are UP UNITL NOW.
On a recent visit with my two grandchildren we were given incorrect information when we purchased our tickets and what happened in the park to my grandchildren 2 and 7 years old is inexcusable.
We had purchased our tickets prior to going to the park. We purchased one day tickets for Florida residents. At the ticket gate we were talked into buying the "3 day Florida pass" tickets by the agent. I told the agent that I could not come back and he told me that my daughter could use my ticket to take my grandchildren on the other two days. I have now found out that that was an out right lie. Disney ticketers know full well that each ticket is person specific!
That day at the park I purchased food and drinks for my grandchildren. The food court did not have a table for us so we sat curbside. I sat my little granddaughter and grandson down and made a spot for them to enjoy their food. A Disney employee who was a sweeper came by and knocked the children's food over, didn't apologize for it, and swept the parts that flew into the street away! My grandchildren cried and I was speechless! I picked them up quickly and distracted them by going and purchasing them ice cream. I didn't want them to NOT have a good Disney experience!
Coming home I thought I would file a complaint. I have emailed complaints to Disney without any response! I have called the main Disney line 407-2222 to complain but Disney has no "complaint telephone number"?
What? A kid friendly family vacation place has NO COMPLAINT NUMBER? I couldn't believe this. I have never had the need to complain before, but who would have thought that they don't have any number to handle things like this? And who would have guessed that they'd ignore legitimate email complaints?
I have called every number Disney has listed. The only thing they are good for is to sell, sell, sell. They could care less what a GUEST thinks or if a guest has had any issues!
It is sad to say, but my family is now done with Disney! A lesson learned!
There are plenty of other alternatives to a Disney vacation and we will now advise anyone who visits us to not go to Disney. A very, very sad day.
Please don't write about your "good" experiences. We too had years of great experiences, this one bad one was one too many! My grandchildren did not deserve to be treated like this they are good kids.