VRG GRL
reviews and complaints

So, I took a leap of faith and decided to order some cute outfits from VRG GRL (vrggrl.com). I was super excited when I made this move about two months ago. Since I knew that my package would be traveling all the way from Australia, I already expected that it would take some time to get delivered to me here in the UK. But, boy oh boy, was it quite a journey, and it definitely tested my patience!

To my surprise, on top of the £100 I had already spent on my order, I was charged an extra £27 for customs fees. Like, what?! This was not mentioned anywhere on the website, and I had no idea this could happen. I've ordered from other Australian websites before and never encountered this problem. It felt like a complete rip-off and left me feeling really out of pocket.

As I was browsing through other reviews on the website, I noticed that this is something that has happened to a lot of people. I'm going to be honest, if I knew that I had to pay such an outrageous customs fee, I wouldn't have purchased my clothing from there in the first place. So, let this be a lesson to all you lovely people out there -- if you're in the UK, don't even think about ordering from VRG GRL (vrggrl.com) unless you're willing to pay a crazy amount just to get your order through customs.

The email that I received from them even said that I would have to pay the listed customs fee if I wanted to refund any of my items. I was so upset and felt like I had been completely scammed. It's fair to say that I won't be ordering anything from there again, and if you're on the lookout for some new threads, I'd advise you to take your business elsewhere. VRG GRL (vrggrl.com), you should probably make this customs fee issue more crystal clear on your website because honestly, it's left a really bad taste in my mouth.

So, I had like, totally bought this super cute dress from VRG GRL in Brisbane and guess what? It like fell apart on me only 10 days after I bought it. I was so bummed. One strap snapped right off and the other one was hanging on for dear life. Plus, all the lining was frayed and just plain ruined. I mean, seriously, what a dud.

So, I decided to return the dress and get my money back. But here's where things get real frustrating. It took me four separate trips to the store and like a million phone calls just to get them to exchange the dang thing. And lemme tell ya, the customer service was the worst I've ever experienced. Like, ever. The manager and staff were all super rude and unhelpful. The manager was too scared to talk to me herself and made her employees deal with my unhappy self instead. Not cool, man.

So, if you're thinking of shopping at VRG GRL, listen up. Take pics of your clothes and keep all your receipts and any other evidence you can. And brace yourself for a lot of drama if you ever wanna return something. Honestly, I'm so over this store and I'll never shop here again. The whole experience was just a major bummer, yo.

Ok, so let me tell you guys about VRG GRL. Honestly, I wouldn't bother wasting your time or money on this site. Their clothes are way overpriced and the quality is just not up to par. I mean, I gave them three chances to prove me wrong, but nope, they just kept disappointing me more and more with each purchase. And to top it off, they don't even do refunds! Who does that?

I mean, I get it, sometimes things don't work out with online shopping, but come on, at least offer some sort of return policy. The last straw for me was when I received my third item from them and it was just...ugh. The picture on their site made it look amazing, but in reality, it was made from some weird, discolored fabric, the lining was completely visible through the fabric, and the overall finish just looked shoddy. And they expected me to pay 80 bucks for this mess? No way, Jose.

So I reached out to them and sent some pics of the issues, and at first they seemed really understanding. They even said they would examine the product once I returned it. But once they got it back, they completely forgot about my complaint and just issued me some credit without even acknowledging the issues I had mentioned. I had to update a new staff member on the situation, and they still didn't seem to care. They just told me that the garment matched the image online and refused to give me a refund.

Honestly, it's just really frustrating when you spend your hard-earned money on something you expect to be good quality, and then get something completely different. So, I'm taking this up with Consumer Protection and the Ombudsman in my state. I'm just not happy, and I don't think anyone else should have to deal with this either.

Anyway, lesson learned. I should have listened to my gut and just gone with a different site, like Princess Polly. So, save yourselves the trouble and steer clear of VRG GRL. And remember, if you have a good experience with a store, tell two people about it. But if you have a bad experience, tell ten people about it. Word of mouth is a powerful thing, folks.

Oh man, let me tell you about my experience with VRG GRL. It was the worst. I mean, I don't even think they know the meaning of the word responsibility. I ordered 5 items of clothing from them, spending just over 200 euros (ouch, my wallet). Plus, I decided to splurge a little and get international shipping, which was supposed to take a maximum of 5 days. But did they deliver on time? Hell no.

I ordered on June 29th, and my package didn't arrive until August 5th. I mean, come on, that's ridiculous. And when I contacted them about it, they acted like they couldn't give a flying $#!&. I asked if they could at least refund me for the extra 20.45 euros I spent on shipping, and you know what they said? "No dear, we don't take responsibility for shipping." Excuse me? So basically, if you're ordering from this company, don't bother getting express shipping. It's a total sham.

Oh, and just when I thought it couldn't get any worse, the post office charged me an extra 100 euros for their "services" (which I'm pretty sure involved tossing my package around like a hot potato). And guess what? The folks over at VRG GRL didn't take responsibility for that either.

Honestly, this brand seems like they only care about making money. They don't give a flying fig about their customers. I buy stuff online all the time, and I've never had an experience like this. If you're looking for a good online shopping experience, go to Revolve. They've had a couple of hiccups with my deliveries, but they were always quick to help and even refunded my money when I was right.

Oh, and just in case you're thinking there must be something weird about where I live, let me set the record straight. I live in the beautiful city of Barcelona, in good ol' Spain. So trust me, it's not like I live in the middle of nowhere.

So, I placed an order on VRG GRL (vrggrl.com) back in September 2020 with international postage. I was pretty excited to receive my package, so I checked the status of my order regularly. But once it left Australia, I had absolutely no idea where it was. As time went by, I started getting worried and reached out to the customer service email address for an update.

To my surprise, they told me that the Italian postal service had tried to deliver my order, but they claimed that they didn't have the full details of my address. Huh? I checked my address again and to my utmost relief, it was all correct and even my Italian phone number that I provided. So, either the Italian postal service was having a bad day or it just wasn't competent enough to get the job done. Frustratingly enough, VRG GRL failed to notify me about this and instead suggested that I should've been keeping an eye on the status myself. Really?

It's been more than 3 months now, and I still haven't received my package. I've been going back and forth with the customer service team, but they're not taking responsibility for the lousy communication nor the missing package. And get this: they're not even releasing the funds until they hear back from the 'missing' package. WTF? This reminds me of a similar incident that happened when I ordered from Zulu & Zephyr back in 2019. Unlike VRG GRL, they were super responsive and even apologized for the long delay. They also offered a full refund while awaiting the package, which eventually arrived and they updated me accordingly.

It's not cool that VRG GRL is passing the blame onto the national postal service. If you're sending items internationally, shouldn't you have better control over it? VRG GRL should be more vigilant and keep on top of their shipping game. It's not fair to keep customers waiting and frustrated for months on end. Ugh, I'm so over this - I just want my package!

Ladies... listen up! Do NOT waste your hard-earned cash on VRG GRL! I used to follow them on Insta for ages, and eventually decided to splash out on a pricey order in September 2017. But let me tell you, it was a total nightmare. These guys INSIST on a signature for every single package they send out. Which, y'know, is fine if you're around to sign for it, but if you miss the delivery then it's gonna cost you $5 to get it redelivered. Yup, you heard that right - $5 JUST to get your stuff. I was pretty unhappy about this, seeing as they don't bother telling you up front that you need to sign for every package. So I refused to pay the fee and sat tight, hoping they'd sort it out for me. But weeks went by and still no package arrived. I finally got in touch with the VRG GRL team, only to be told that my order had been sent back to them and that my only option was to take store credit. I was fuming - why should I be forced to shop with them again, when I'd already had such a headache?

Anyway, I dug my heels in and insisted on a refund. But that was just the start of a FOUR MONTH back-and-forth battle with these guys, trying to get my cash back. It's just ridiculous, honestly. I wouldn't wish it on anyone! I'm telling y'all, this company seems like a total scam. Who knows how many other customers have been stung by their sneaky tactics! So do yourselves a favour and steer clear of VRG GRL. Spreading the word to save my fellow ladies from falling into the same trap. Thanks for listening!

Okay, let me just start off by saying that if you're thinking about shopping on VRG GRL (vrggrl.com), please do yourself a favor and DON'T. Seriously, save your money and spend it on something else. Maybe some tacos or a new puppy or something. Because VRG GRL is straight up NOT worth it.

First of all, their clothes are total garbage. Like, I'm not even exaggerating. I ordered a couple of tops from them and both of them arrived with threads hanging off and other obvious defects. And when I contacted their customer service about it, they basically told me to fix the clothes myself. Um, excuse me? I'm paying top dollar for these things and you want ME to be the one to fix them? No thanks.

So then I asked for a return label and guess what? They expected ME to pay for the shipping! Like I'm really going to pay extra money to return clothes that were defective in the first place. Get out of here with that nonsense. And even if I did pay for the shipping, they would have deducted the cost from my refund. So basically, they were trying to scam me out of even more money. Not cool, VRG GRL. Not cool.

And just when I thought things couldn't get any worse, one of the tops I bought (the one that wasn't already falling apart) completely lost its color when I washed it. Like, what kind of low quality dye are you using that it can't even survive one trip through the wash? And on top of that, the threading started coming loose. So now I have a shirt that looks like it's been through a warzone after only one wash. Thanks, VRG GRL.

Honestly, I wish I had read the reviews before I wasted my money on this site. Because it turns out that I'm not the only one who's had a terrible experience with VRG GRL. They seem to have a lot of bad reviews across the board. So seriously, save yourself the trouble and don't even bother with this place.

Oh, and don't even get me started on their customer service reps. They literally just copy and paste the same generic responses about their returns policy. Like, dude, I don't care about your stupid policy. I just want a refund for the crappy clothes you sent me. Is that really too much to ask? Apparently it is for VRG GRL.

So yeah, long story short: stay far, far away from VRG GRL. Unless you enjoy wasting money on clothes that fall apart after one wear and dealing with shady customer service practices. In which case, knock yourself out. But for the rest of us, there are much better places to shop. Trust me.

So, let me tell you about my experience with VRG GRL... it was a bit of a rollercoaster, to say the least. I placed an order back in May (yes, during the whole pandemic situation) and unfortunately, it got held up in customs in Australia for 2-3 months. I get it, not their fault, but they didn't seem interested in trying to help me out in any way. A replacement would've been nice, but oh well.

Then, I decided to be brave and order something else to be shipped within the US. The only shipping option they had available was DHL express, which should have been my first warning sign. Long story short, the package ended up being marked as "delivered and signed by me" even though nobody had actually delivered or signed for anything. I mean, we checked the cameras and the DHL guy never even came inside the building that day! After a bit of back and forth, they offered me a gift card as compensation. Cool, right? Nope.

I used the gift card to place another order, and they shipped it out with... you guessed it, DHL express. And can you believe it? The package never arrived. AGAIN. And, once again, they marked it as "delivered and signed by me." This time, though, we actually caught the DHL guy on camera coming in and taking the package. So, they basically stole it right in front of us. And what did the folks at VRG GRL do about it? Absolutely nothing. They left me high and dry, with no recourse except to try and deal with DHL myself. Not cool.

Here's the thing, I buy stuff from a lot of Australian companies (like Princess Polly and Bamba Swim) on a regular basis, and I rarely have any issues. And if there is a problem, they always step up and make it right. But VRG GRL? Nope. They really need to take a hard look at how they're managing their company. Their customer service and management are seriously lacking, and it's costing them business. So, if you're thinking about ordering from VRG GRL... I'd think twice.

Yo, guys! I gotta warn ya about this site called VRG GRL (vrggrl.com). They got some messed up policies that don't honor customers and they play dirty like some scammers do. So, if you haven't got your refund yet, better call your credit card and dispute it.

So, here's my story. I bought this lacy top and linen dress from them in March 2020. But these guys took like 5 freakin' months to deliver it to me. And guess what? When I finally got the package in August, I had already moved 3000km away from my previous address in Toronto due to COVID. So, I had to pay a hefty amount to my concierge to forward all my mail to the new address, including the VG package.

After I contacted VRG GRL, they asked me to send the items back coz it was their fault that I received the package late. So, I did as they said. But instead of returning my money, they scammed me by not refunding the item and keeping the money they already received! Like seriously?!

So, I had to resort to a credit dispute with my bank. And guess what? Even though their 90-day credit dispute policy was over, VISA was totally on my side and they refunded me the full amount even though it was like 270 days or so after the original purchase.

But here's what really pissed me off - when VRG GRL finally got the package back (which they deliberately delayed due to COVID-related [censored]), they never refunded me nor returned the item they kept for themselves. What kinda scammy business is this, right?

They're just a bunch of hypocrites who don't play by their own rules. Plus, their clothes are cheap in quality, and their sizes are for girls who are like 5 feet tall with no boobs! But on Instagram, they pretend to be all nice and concerned about the public.

But in reality, they don't give a [censored] about their customers. All they care about is scamming people and making more profits by reselling their own products. And when someone calls them out on their [censored], they attack them for using "aggressive" language. Like seriously, what do they expect when they're robbing people?!

Anyway, lesson learned - "honesty is not the best policy" when it comes to dealing with sites like VRG GRL. They're just out to scam you. So, in hindsight, I should have gone through a credit dispute right away and kept the damn clothes they sent me. Maybe that's the only way to deal with these scammers.

In conclusion, be careful where you shop online, especially on VRG GRL. And if they try to scam you like they did to me, make sure to file a credit dispute and get your money back. Let's teach these scammers a lesson they won't forget!

So, I recently bought a dress from VRG GRL and let me tell you, the delivery was on point - no issues there! But, when it comes to the quality of the product, it's not worth the price tag. I mean, $83 for a sheer, flimsy piece of fabric with no lining? Come on now, I could have done better at my local thrift store.
But, okay, I thought maybe the dress would look better on me than it did on the model. Unfortunately, the universe had other plans because it looked all kinds of wrong on me. So, I decided to return it - no biggie, right? Wrong! VRG GRL was giving me a hard time about it and even tried to refuse the refund.
Now, hold up. I used Afterpay to make my purchase so I expect to get refunded what I've already paid and for future payments to be stopped. And, let's not forget about Australian consumer rights. If a product doesn't look right or fit properly, the customer has the right to a refund. It's simple as that.
So, I did my own research and found out that VRG GRL's policy is illegal according to the Australian Competition and Consumer Commission. They can't just tell customers they don't give refunds, that's against the law!
Overall, I would not recommend shopping at VRG GRL. The quality of their products is not worth the price and their customer service could use some work. Save your coins and shop elsewhere, folks.

So I recently bought a swimsuit from VRG GRL (vrggrl.com) and I have to say, I'm pretty bummed about it. I followed their size guide to a T, measured my bod and everything! But when I received the two-piece suit, it was definitely not made from swimwear material like they claimed. I mean, don't get fooled by their photos, ladies! They say it's made from polyester and stretch fabric, but it just didn't hold up in the water - it started sagging and it was waaay too loose.

Honestly, I didn't bother reaching out to them because I had a feeling their terms and conditions would be sketchy. It's like some of their products are made properly and others are just scraps of fabric sewn together. And let me tell you, I paid $79 for this swimsuit that looked pretty decent in the photos. What an absolute joke.

I'm so disappointed with this overpriced, cheap label. It's like they're trying to be something they're not. I wouldn't recommend VRG GRL to anyone looking for quality swimwear. Choose wisely, babes!

Oh, let me tell you about my experience with VRG GRL. So, I was super excited to get this dress I ordered from them. But when it arrived, oh boy, it was faulty! I mean, I tried it on once and it started falling apart. Can you imagine how disappointed I was? So, I took some pics and sent them to the customer care. They were okay to have me return the dress. But then what? They refused to give me a refund! Even though the dress was as faulty as it could be. Gosh, I had already bought the dress for a specific event and now I had no option but to get another one. But that meant I was out of money and had only a useless voucher. I kept emailing and emailing but no one helped me. I mean, if I had gotten that dress from any other place, they would have refunded me straightaway. But no, not from VRG GRL. And don't even get me started on the poor quality of their stuff! So, don't you dare buy anything from VRG GRL, or you'll end up with some poorly made junk that you can't even return!

So, I wanted to check out VRG GRL (vrggrl.com) and ended up buying a dress from them. When it arrived, I was so disappointed because there were not one, but two rips at the zip. I was like, "what the heck, VRG GRL!?" According to their policy, I had to take some photos of the dress and send them to the vault returns team. I did that right away, but then they hit me back with a response, saying that they couldn't see any fault and the pictures weren't clear enough. Uh, okay...I was getting worried that they weren't going to give me my money back. I mean, come on, it's not my fault that they sent me a faulty dress, right?

I was pretty hesitant to return the dress because of their response, but I eventually sent it back to them. When they got it, they finally acknowledged that there were indeed faults with the dress, but here's the thing - they only gave me store credit instead of a full refund. That's not cool, VRG GRL. That's not cool at all. It's actually against the law to sell something that's faulty and then not give a full refund. I was so frustrated that I sent them multiple emails, trying to get them to see how unfair this was. Finally, they agreed to just give me my money back. But wait, there's more! They ended up not giving me back the postage fee I paid, even though they had told me they were going to. That was just the icing on the cake.

Needless to say, I won't be shopping on their website again. I don't need this kind of stress in my life. So if you're wondering if I'd recommend VRG GRL, the answer is a hard no. Go somewhere else where they actually care about their customers and won't try to rip you off.

So, I placed an order on VRG GRL's website back on the 11th of May. You know, just trying to treat myself during the lockdown. Their site said that standard shipping usually takes around 5-10 days, but with everything going on, there might be some delays. Fair enough, that's totally understandable. But it's nearly two months later and my package hasn't even left Australia yet - I'm up here in Canada!

I dropped them an email, just to ask what was going on since it had been over a month since my order had moved. I wasn't trying to be rude or anything, just curious about when I can expect my stuff. And their reply? Boy, it was not friendly at all. They really made it seem like it was my fault for ordering in the first place, like I should've known better. That was not a great feeling, you know?

This was my first and last time ordering from them. Even when everything gets back to normal, I don't think I'll be giving them another shot. A little customer service can go a long way, you dig?

Hey, so I wanna talk about this online store called VRG GRL (vrggrl.com). First thing, I gotta say, is that it's a bit of a bummer that they only go up to size 14. I mean, come on, not everyone is a size 12 or below. It's tough to feel included when sizing is limited like that.

Anyway, I saw some pants on sale on their site and decided to give them a shot. When they arrived, I was super excited to try them on. But when I did, they didn't fit right at all. I checked the site again and saw that they don't accept returns on sale items. What the heck?! How am I supposed to know if something fits if I can't try it on first? It's a total bummer that I'm stuck with these pants that I can't wear.

I tried to get store credit at least, but they said no. So now I'm just trying to sell them online with no luck. It really makes me not trust the company when they put business growth and profit over customer satisfaction. Like, come on, just let people return stuff that doesn't fit. It's not that hard.

Overall, I gotta say that I'm pretty disappointed with VRG GRL. It's important for companies to prioritize their customers and make shopping easy and enjoyable. It's a bummer when greed gets in the way of that.

So, I've got some thoughts about VRG GRL, also known as Verge Girl. I've shopped with them a few times over the years and I gotta say, it's hit or miss with the quality of their clothes. Some items are made better than others, but I've noticed that the quality has improved a bit in recent years - at least with their dresses.

Now, let's talk pricing. It's always been a bit weird with VRG GRL. Basic looking tops will set you back $60 or more, and their jewelry isn't something I'd recommend buying. Plus, their prices have gone up quite a bit lately, which is a bummer.

One major downside to shopping with VRG GRL is that refunds are basically nonexistent. If you need to return something, you only have 7 days and that's just not enough time sometimes. The post office can be slow, but they won't consider that and getting any type of credit or refund is a serious struggle.

That being said, VRG GRL does have some really cute dresses that I can't resist. So, I'll probably still buy from them - even with the risk of the hit or miss quality and the lack of refund policy. If you're looking to buy from them though, it might be worth checking out their items on Depop first.

So, I'll tell you guys about my experience with VRG GRL (vrggrl.com) - it hasn't been great. I was super excited to order a piece of clothing from their website almost 2 months ago...and guess what? Still no sign of it! Now, I get it, these are crazy times we're living in and shipping has been messed up everywhere. But what really got to me was their attitude - they claim to ship orders DAILY and deliver FAST, which is clearly not the case. When I reached out to them to find out where my package was, their response was just to chill and wait for 10 working days. Like, hello?! If I'm paying for shipping, I expect my package to come within a reasonable amount of time. And to top it off, they didn't even apologize for the delay or try to offer any kind of compensation for my inconvenience.

Honestly, there are so many other websites out there that offer similar (sometimes even cuter) clothing, and I've had much better experiences with them. I don't think it's worth the risk of ordering from VRG GRL just because they have some cute but overpriced clothing.

In the end, I was disappointed with their attitude and lack of concern for their customers. I think they need to step up their shipping game and improve their customer service if they want to keep people coming back. So, if you're considering ordering from VRG GRL, just keep in mind that it might take a while and there's no guarantee that you'll get what you paid for.