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Volkswagenemergency key not working - vw passat cc

1
H Jul 20, 2019

Hi,
I have a VW Passat CC, model 2012 in Qatar.
WVWAP13C8CE720181.
All service and maintenance are made at the dealer.
Recently my car battery went off and FOB is not working so I could not access the vehicle using my remote control.
Called the dealer and the they came to use the emergency key to unlock the car but the emergency key is not working too. This is a clear factory defect.
Now the dealer technicians want to do more work, drill the passenger door to open the car, costing a lot of money which they want me to pay for.
This is clearly a manufacturer's problem and factory defect that I should not pay for.
Please advise.
Thank you.
Ahmed Hafez
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