I ordered a free trial of the acaiburn and the colon cleanse and next thing I know I am being charged for them, and I hadn't even received them. The acaiburn was charging me $63 dollars canadian, the viv3 was charging me $142 dollars. I called my Visa 1-800 number and talked to the dispute department. She was kind enough to reverse the charges and instructed me to call all the numbers attached to the charges on my credit card statements and cancel them. I called everyone of them (and there were more than 2), if you don't cancel in time they share your information with their partners and then they start to charge you and send you (or not) products. The only one I could not contact was the VIV3 as they had an international phone number to call and if I could call it, it would cost me tons of money just to talk to someone and cancel. The Visa card company started a dispute and the lady told me that they have to correspond back and when they do hopefully there will be a canadian or american phone number I can use to cancel. Since then only 2 weeks later I am charged with the $142 charge again and this time it is under the name of SC-EASYPAYLTD.COM, with the same phone number as the VIV3! I called the Visa card again and she told me to use the email that is provided on the statement, but its not a real email address. These crooks are charging me every 2 weeks, and maxing out my credit card. Does anyone with a similar complaint have the email to these ###, so I can cancel? I would greatly appreciate it!
The complaint has been investigated and resolved to the customer’s satisfaction.