Wu Yi Tea Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Wu Yi Tea — Unauthorized charges

I am writing this so other people are aware of what companies can do when you order something online and they...

Wu Yi Tearefund/cancellation

Please cancel my account. You have been charging my account with various amounts and it is totally screwing up my card. I would like a refund and would gladly return the product to you. It is a shame that so many people like myself are being scammed. I will be contacting the Attorney General here in washington state regarding this matter. Please let us resolve this before my having to go to other lengths to get all my money back.

thank you
sincerely

Judith H. Parramore
[protected]@gmail.com

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    1 Response
    • Ri
      Richard Mar 13, 2009

      He won't be the only one to contact the attorney general if my case is not resolved soon. Please refund all the unauthorized payments operated !!

      Bocquart Evan
      Contact : [email protected]

      0 Votes

    Wu Yi TeaFraudulant business practices; non-disclosure; false advertising

    BEWARE! WU-YI TEA is a SCAM! PREY ON WOMEN WHO WANT TO LOOSE WEIGHT. Not told the tea is a caffeine product and just oolong tea. Paid for rush shipping got basic shipping & rec'd tea 9 days later but only had a 14 day period to try and to cancel to avoid being charged $29.95/month. The $2.00 rush shipping fee was actually a membership in Living Lean for an additional $19.95/mo which I never ordered. Besure to cancel Living Lean by calling [protected] within 14 day of ordering Wu-Yi Tea! Rep at Living Lean gave me hard time in trying to cancel - but after I threatened to report their business for false advertising, I was given a cancellation confirmation no. Not so with Wu-Yi tea - BEWARE - NO CONFIRMATION NUMBER GIVEN! They say it's your order no.! I called the Wu-Yi Tea cancellation number [protected] within the 14days but got recording to submit cancellation in writing at [protected]@usa.com. But cannot access that site! Called back same day - PRESS OPTION 3 to get rep who could not explain why can't open site.I fought w/him to cancel my order & give me cxln confirmation number but said it was my order number 3420909. Told me to return the tea & call them back with tracking number. I asked for guarantee that my credit card would not be charged since I called within the 14 days and I RECEIVED NO GUARANTEE. Advice: DO NOT ORDER THE WU-YI TEA FREE SAMPLE! If you have, call your credit card company & tell them to block any charges from WuYi Tea, Wu-Yi Tea, WuYi Source, Wu-Yi Source, Living Lean.

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      1 Response
      • St
        Stan Blumberg Nov 17, 2009

        Hello,

        If there was some confusion about your subscription, we

        honestly didn't mean to inconvenience you in any way. Our

        goal is not to inconvenience our customers .The terms and

        conditions of our offer are very visible on the order page,

        they are stated on the order page where you confirm your

        order, located directly to the top of where your credit card

        information was entered. There is also a link at the top of

        the home page that opens up the terms and conditions in a

        separate window. Customer service is our number one priority

        and we do everything we can to be open with all of our

        customers. Of course, mistakes can be made; and if you were

        not aware of our terms and conditions in our site.

        You can talk to customer support seven days a week. Our

        U.S.-based help lines are also staffed each and every day of

        the week to respond to any questions you may have both before

        and after your order. Simply call us at [protected] and we

        will be happy to walk you through the entire cancellation

        process.You can contact us via Email also using this Email ID:

        [email protected]

        Your satisfaction is our number one concern,

        Thanks,

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Wu Yi Tea — Terrible scam!

      They keep charging my card even the very day after emailing a cancel notice. Tea does not work. BBB i...

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