Vita Tradegarcina total diet and antioxident scam & fraud

C
This review was posted by
a verified customer
Verified customer

I saw an advertisement online to receive the garcina total diet dietary supplement and the cleanse total diet antioxidant formula tablets and the terms and conditions stated that the sample bottles were free for trial and if the customer is not happy within 16 days the customer will not be charged and i've been charged for the sample products within 14 days and the advertisement did not state the full price for the actual product!! I had made the order on the 27 november 2016 and charged on the 10th of december 2016 $133.23 aud and i was also charged on the 12th december $129.33 aud!! Which was the products arrived on 15 &20 of december. Then i call to cancelled on 26 december, received e-mail to confirmed. Whey i checked my account founded that i had been charge another time, $141.29 & $137.01 for products that i did not receive, and i don't belived that each product will cost that much, i called again today 3/1/17 "because was due to holiday and public holiday" to spoke to customer representative named "jade yu" who was very rude and told me it was actually 14 days and they are not responsible for advertising and when i asked for a business number identification or a website she said she could not give that out which is very dodgy as in australia every business has an
Australian business number that they can be identified by.

End up with refund of the second charge with less than what i have been charge "the following refunds will be issued to your credit card:$96.00 & $99.00" i don't think this is fair for consumer with the intention to try the products, right? All four times i have been charged international fees as well.

Responses

  • Ka
    Karen O'neill Feb 13, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I am also experiencing the same problem, have tried Australia phone number not registered. There is no website on the bottle. I have not been able to find anyone to contact as there was no documentation in the package. I am going to the bank today to dispute this. Beware of this free trail offer

    Comments

    0 Votes
  • Wi
    winlyn Feb 01, 2017

    2 Feb 2017 I also have had exactly the same experience as the previous complainants. I was charged for the 'Free' samples at an exorbitant price.$99 US translates to $139.11 New Zealand The same product can be purchased in NZ for $15. So that means it must only be worth $10.00 US. After several attempts at contacting this company I eventually got an operator in their call centre who agreed to refund me 50%. I had to cancel my credit card to stop the payments coming out. Yes VitaTrade Salt Lake City Utah indulges in unethical marketing practices. They are not bound by any Consumer Laws which exist here in NZ. The upshot is NEVER TRADE WITH AMERICA. YOU CAN'T TRUST THEM
    Ms E Windsor NZ

    exactly the same product can be purchased here in NZ for $15.00

    0 Votes
  • Yv
    yvonne6 Jan 29, 2017

    I have unsuccessfully tried to contact the Australian phone number but is not registered. Cannot receive any replies from the company
    Yvonne hammond

    0 Votes

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