In 2013 I entered into a 120 month rental agreement with Vista for the installation of a water softener and iron filter in my residence. My payments were stated at $62.49/mo + HST (total $70.61/mo). My contract was paid in full in October of 2023. Since then, Vista has withdrawn $2079.41 from my bank account. The last withdrawal was Aug.1/25 for "$92.64".
There are medical reasons why this was not caught earlier but it's clear now. Vista has been charging me for 2 years, I've paid them over $2000 for no commodity, no service whatsoever! I called to ask for my money but was declined. I said, "You're kidding, right?" Adding salt to this wound I was told that the only way they would stop taking monthly payments out of my account was if I paid them $56.44!
On the back of the Vista Rental Program there is fine print that is barely legible with a magnifying glass. Here are 2 very hard to see, very unfriendly reasons why no one should do business with Vista Credit Corp:
1. Though my sales agreement stated 120 payments of $70.61, the fine print on the credit agreement states that the payments will be increased by 2.5% annually!
2. Though I thought my credit contract had long ended, the fine print states that "I" had to contact Vista to confirm that I wanted it to end. Why would anyone want to keep making payments for nothing in return?
Totally unbeknownst to me (and others who have or have not complained or taken action), a payout amount of $49.95 was held back as a final amount owing on the product(s) I financed. You need to contact Vista to choose the buyout option. If not, Vista "assumes" that you just want to keep paying them for nothing.
So, whereas the payment terms for my water softener and iron filter were priced and written out as 120 x $70.61, they increased yearly and to this day, 2 years after the 120 months, continue being debited from my bank account.
Ethical Contract Law embraces virtues like Honesty, Transparency and Fairness. Central to the Laws of Humanity ... "Do Unto Others ..."
Corporate Law? In this case, "take whatever you can get from whomever you can get it, including this Senior on a fixed income." So shameful.
Claimed loss: $2079.41 + 2.5% annual payment increase as I was quoted the same payment for 120 months.
Desired outcome: Fairness and Resolution
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