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payment not received for services
In October of 2017, I entered into a contract agreement with Rayence Inc. to create an Amazon Alexa Voice Assistant "Skill" for their veterinary subsidiary, MyVet Imaging, which would allow users to access product operation and maintenance guides for their line of veterinary imaging products. The project was very time consuming and included daily interaction with the veterinary marketing department, as well as a 4 day business trip to attend VMX, a large veterinary conference in Orlando Florida. I agreed to withhold billing for the project until after the demo at the conference, at which point I submitted a set of 3 invoices, totaling $20, 982.50 in March of 2018., and continued the process of building and testing new product features in order to move from the demo phase to the full launch. This invoice was not paid until August 2018, 4 month past the agreed upon payment date. I continued to work on and complete my end of the project during April and May of 2018, being assured the entire time that I would be paid fairly for my services. When I sent my last invoice in May, I informed the team that my part of the project was (and still is to this day) complete, needing only the written technical manuals and user guides that they had agreed to provide (because these materials need to be created by someone with highly advanced operational knowledge of the imaging equipment that I do not possess). What followed in the coming months was a combination of delaying and stalling on payment of my invoices by requesting endless presentations about use of the Alexa Skill (presentations which I was instructed not to bill for my time in creating), promising payment the following month, and claiming that there were "cash flow issues" that prevented them from paying my invoices. Finally, in August of 2018, I was paid for the first 3 invoices, representing about 2/3 of the project total. Since then, I have made countless unsuccessful attempts to receive payment for the final 2 invoices, totaling $9, 800.
Update: The company has promised to send payment today in full. While I am not pleased that payment took so long, they have lived up to their contract and payed what they owe.
Is Rayence legit?
Rayence earns 91% level of Trustworthiness
Perfect Trust Endorsement: Rayence achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Rayence. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Rayence's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Rayence.us has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Rayence.us has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The rayence.us may offer a niche product or service that is only of interest to a smaller audience.
- We detected that rayence.us is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
- If you purchased a website from Rayence that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
Overview of Rayence complaint handling
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Rayence contacts
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Rayence phone numbers+1 (855) 729-3623+1 (855) 729-3623Click up if you have successfully reached Rayence by calling +1 (855) 729-3623 phone number 0 0 users reported that they have successfully reached Rayence by calling +1 (855) 729-3623 phone number Click up if you have UNsuccessfully reached Rayence by calling +1 (855) 729-3623 phone number 0 0 users reported that they have UNsuccessfully reached Rayence by calling +1 (855) 729-3623 phone number+1 (201) 585-0290+1 (201) 585-0290Click up if you have successfully reached Rayence by calling +1 (201) 585-0290 phone number 0 0 users reported that they have successfully reached Rayence by calling +1 (201) 585-0290 phone number Click up if you have UNsuccessfully reached Rayence by calling +1 (201) 585-0290 phone number 0 0 users reported that they have UNsuccessfully reached Rayence by calling +1 (201) 585-0290 phone number
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Rayence emailsinformation@rayenceusa.com100%Confidence score: 100%Support
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Rayence address2200 Fletcher Ave., Suite 705B, Fort Lee, New Jersey, 07024, United States
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Rayence social media
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