Visionworks of Americaintegrity and respect

S Dec 03, 2018

I have been coming to Value Vision Works ever since he was Doctors Vision Works I have come here for years and years as has my entire family for years and years have come and gotten glasses and contacts and everything that we need from this location we are in Smyrna Tennessee on the Sam Ridley location and out of whatever mishaps my eyes are in bad shape I've ripped my last pair of contacts my glasses are not strong enough to drive in and I can't afford an exam until next week again I've come here for years my prescription is expired by matter of days and they won't let me purchase or give me a set of trial lenses to tide me over they have just lost an entire family full of our patients and I think this is just bull crap I am so upset right now I can't even freaking drive home because my glasses are not strong enough my contacts ripped and they did this just to be rude. a matter of days this is you know this is not right at all this is the worst customer service ever how can you be loyal to somebody for years and years I have had the same prescription literally for 15-20 years I'm 40 years old I've been in contact since I was 14 I've had the same damn prescription for decades so it's not like anything has changed or anything weird been going on there is nothing other than the fact that they didn't want to help me because it was a matter of days late policy and procedure is fine but you treat people with respect and this is crap I am going to tell everybody never ever to come here

  • Updated by Skyule · Dec 03, 2018

    every single doctor that I've ever gone to my entire life has never had any problem floating someone a pair of trial lenses to get them over for a week I'm not asking to not come back or not get an exam. I always have to have a current presctiptio. Bc i order lenses throughout the entire year. One week and i cant be helped out

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