Virgin Mobile / virgin mobile doesn't refund me the credit in my account


I cancelled my virgin mobile service in October last year and still have credit $57.12 in my account. This is because I pay the service fee upfront every month.
Virgin told me I will receive a check for the refund, but til now I haven't receive any check. During this 4 months, I contacted Virgin mobile 5 times, each time the agent told me the refund will be processed and ask me to wait, but four months passed, still nothing happened.

Where can I complain about virgin mobile or how I do sue virgin mobile to get my money back?

Feb 22, 2019

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