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Virgin Mobile Customer Care Service

Virgin Mobile USA, L.P.

6200 Sprint Pkwy
Overland Park
United States - 66251-6117

Customer Support Phone Numbers

+1 888 999 2321(Canada) 1 0
+1 416 348 1892(outside of Canada) 1 0
+1 888 322 1122(USA) 3 2

Virgin Mobile Complaints & Reviews

Virgin Mobile / samsung galaxy s5 reported stolen

TrialandError on May 20, 2017
I have been a customer with Virgin Mobile for many, many years. On approximately May 3, 2017 I replaced my Samsung Galaxy S5 with a Samsung Galaxy S7. I called in to Virgin Mobile to do the switch. I then listed my old Samsung Galaxy S5 on Ebay and sold it for $275.00 with fees. The person...

Virgin Mobile / 7 day Guarantee phone return

Bl30Ev on May 10, 2017
Order number EK-VBPP-825368863 On Tuesday April 25, I received the phone that I ordered online 7 days before. On that day I decided not to keep the phone. OK, how does one return a phone to Virgin. I found out it is nearly impossible. You have one phone number to contact you. It only works if...

Virgin Mobile / Account refund

Croegei on May 2, 2017
I setup new phone and account. Did not work well in my rural area even though area showed on coverage map. Ported my number to different carrier. Virgin cancelled my account. Would not refund $20 I had added to account. Stole my $20 even though calls were not working. I consider them...

Virgin Mobile / Complaint

Rhowen Van Der Heever on May 2, 2017
My fiancé is looking to upgrade her phone as her contract is now up for renewal. She has been speaking to your staff from the Menlyn branch as well as the call center. She has been told that there are no handsets available for her to do the upgrade. I told her that this is nearly impossible a...

Virgin Mobile / Cellular service

Sonia Blackman on Feb 13, 2017
I have been a customer for many yrs, so when I couldn't get service in June, 2016, I was willing to wait until they resolved the problem. I've tried many times to call or message, no luck. Every time I called them, they said they couldn't figure it out and would get back to me in 24-72...

Virgin Mobile / Cold calling

Lydden on Nov 18, 2016
Richard Beck 07963 562459 Dear Sir, Recently I was cold called with the intention of getting me on to a new contract. I'm sorry that it has taken a while to complain but firstly I've been very busy and secondly I've been thinking about whether an attempt was made to dupe me. I have decided...

Virgin Mobile / Kyocera hydro reach

Jean-Mark Sens on Nov 3, 2016
Egregious corporate behavior and sorry customer services To make a long and unresolved case accurate, I recapitulated the facts. I bought a Kyocera Hydro Reach on 10/19/2016, a model I chose in replacement of a lost Samsung. It turned out after getting familiar with the phone that it wa...

Virgin Mobile / Customer service representatives are rude and misinformed

NidiaEster on Oct 24, 2016
Today, I was on the phone with 4 different representatives to solve my issue and not 1 was able to resolve the issue. My iPhone 5s isn't working properly and they all seemed to think they knew what was wrong. Only problem, they quickly realized they didn't and referred me back to apple...

Virgin Mobile / Worst network provider

Natasha17 on Oct 20, 2016
1.In july 2016 I applied for a sim contract. The sales people at the were useless didnt do the paperwork properly all these were signs for me but I still persisted giving this worthless company a chance 2. My port took over 2 weeks!!! I was only active in aug 2016 3. Signal was the worst 4...

Virgin Mobile / Pay as you go phones and services

Pam Couch on Jul 7, 2016
I recently bought a phone for my son and we could not get it activated. Your automated phone help was useless and the computer help is no better. So we exchanged the phone and your services and will now be using ATT to go. Also, while I was on vacation my phone would not have service 90...

Virgin Mobile / Cellphone service

Reviewer87832 on Feb 7, 2016
I have a Kyocera phone on a Virgin Mobile account. Problems with Virgin Mobile: 1. Charged account double (happened once) 2. In warranty, only sends replacement on bad phone if I pay $25 shipping 3. Charging additional for tax all of a sudden without notice 4. Refusing to credit bank...

Virgin Mobile / Deactivating/terminating service

comgent on Dec 15, 2015
I purchased a mobile phone from Walmart in August 2015. After 5 days of attempting to get it activated, I finally got to the division that activated Walmart phones and service was turned on. After two months of horrible service, I terminated my service, with no outstanding balance, and...

Virgin Mobile / My 77 year old father's phone service was suspended, and he lost over $200 in airtime for not adding $20 in airtime!!!!

Do yourself a favor, and do not use virgin mobile!!! My father lost his service, and over $200 in airtime for not adding a $20 airtime card. My parents have been customers for 10 years, and rarely use their phones, so they tend to accumulate airtime. My father simply forgot to top up, and...

Virgin Mobile / Customer service

Brian Geddert on Nov 8, 2015
I have been a prepaid member for 5 years, and I recently switched to a plan. im registered n still cant access my account online or through my phone accept to pay. no support or customer service... but I can pay. tons of data charges but apps disabled

Virgin Mobile / Cell phone and service

Reviewer93675 on Oct 10, 2015
September 26 had to got without my phone for weeks and was beeing lied to about credit beeing given to familuy menbers. we are leaving dara done right and going else where to get better service. Have been talking to superviso after supervisor and beeing lied to about credit on two phone...

Virgin Mobile / Phone locked out

Alan Gaunt on Sep 8, 2015
Travelled to Dallas Texas and phone locked out/reported stolen, which it isn't, despite emails, calls and following procedures online I cannot get the phone unlocked. I have been through several recorded messages, call centres, options and passed various numbers to ring...

Virgin Mobile Phone Service / Virgin mobile are stealin' criminals!!!

Miss Dale on Jun 24, 2015
I had a Virgin Mobile account and the service was beyond horrible!!! Their website that you are to use to add money to your account is not functioning more often then it actually functions.The phone & text service randomly worked. I would often get text messages 24 hours after they were...

Virgin Mobile / Bad signal tower #1pl33xc461 route 206, Tabernacle, NJ 08088

Rebecca~Concerned Lady on Jun 10, 2015
BAD SIGNAL TOWER ~ #1PL33XC461..Route 206, Tabernacle, NJ 08088 TOWER SIGNAL FACTS: Mid November 2014 ~ Tower signal caused cell phone bars to drop in half… ~ My cell phone bars dropped from 4 to 2 bars! January 17, 2015 ~ (approx 7-8pm) Tower signal caused cell phone bars to drop in half...

Virgin Mobile / Extra charges after contract ended

Sharonise on May 9, 2015
My cellphone contract was fully paid up so I phoned Virgin on the 20th August, spoke to "Happy" to forward a statement to me to verify that and he informed me that I can only get a statement in October because I needed to notify them one month prior to date. I disputed this and contacted...

Virgin Mobile Usa / Customer service on iphone unlock

I am formal virgin mobile customer using service from last 4 years. As per the policy mentioned on website called customer service to unlock my iPhone 4s for international use and customer service representative was very rud and gave not favorable answer. Virgin mobile customer service i...

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