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The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
VideotronPrice Plans and Lies

I have been with them for over 10 years and they pretend to give you value for money.
Here are a couple of advices on how to deal with them
1- Do not bother with a landline as their long distance plans suck (limited countries and $5.00 for caller ID...)
2- à la carte television is a rip off, even the theme packages, most of the stations tend to play the same shows over and over again
The french channels are all Quebecor and the intenational options are limited, and if you are into dubbed programming then good luck too much of that around...
3- Digital service fees are a lie especially now what broadcasting is no longuer analogue !
4- Basic Service Fee is now close to $20.00
5- Do not accept a contract, keep your options open to walk out without penalty from going to any future serice
6- their mobile services are good within Quebec however the coverage is not as good.
7- Internet High Speed is not as High speed as they pretend it to be. Once you connect their Modem to a router the quality drops BIG time and they say they are not responsible as to why the 8M becomes 3M when connected to a router ! the old trick of blaming the router ! ...
8- They call it bundle and discount infact, YOU ARE PAYING for EVERY CENT and they have no loss.
VIDÉOTRON is NOT as good as they claim. BELL CANADA is worst with their Hidden Fees and contracts you have never signed !
Ironically Vidéotron charge you around $40.00 for a move ! When they know they want to retain a client, they screw you with a moving fee !
They make Billions and know nothing about services and courtesy...
Even their site is misleading with the packages

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Responses

  • Je
    Jennykkkk Jan 30, 2013

    Be careful with their business service. On the contract, there is no "terms" written. But when you want to cancel the contract, they ask you to pay a penalty fee for 36 months term. They said once you paid, you agreed the 36 months term automatically. Because they wrote a 36 months term on the back of the invoice paper.

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