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Vestiaire Collective review: Lost item and lack of customer support

Gwynnie Watkins Burrows of GB

Oct 23, 2023 5:23 am EDT

Verified customer

Featured review

I purchased a jacket on Vestiaire Collective and paid an additional £15 for quality and authentication checks. The item arrived and I did not feel matched the description. I returned the item to Vestiaire. They did not uphold my complaint but retained the jacket.

I then listed the item for sale to take advantage of not having to pay sellers fees and the jacket immediately received offers. I accepted an offer and the jacket was sold.

At this point I contacted Vestiaire to inform them that the messages they were sending me to make sure I shipped the item were incorrect bc they held the item and were responsible for shipping.

Over a week of pleading for help from their chatbots got me nowhere. Vestiaire cancelled the sale due to my ‘failure to ship’ but invited me to repost the item. They still have the jacket. I cannot get through to anyone who can actually help. I am out of pocket, do not have my property and have wasted so much time on this. I will never use Vestiaire again either to buy or sell. Their ‘service’ is appalling.

Desired outcome: Compensation for lost item

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Vestiaire Collective - Shipping fees and duty taxes

Vestiaire Collective - Stay away! 3

Vestiaire Collective - Lost sellers item and no payment 4

Resolved

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Vestiaire Collective Contacts

Vestiaire Collective phone numbers

+1 (855) 842-1822

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United States

+33 176 494 848

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12%
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International

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United Kingdom

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Finland

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45%
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France

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Germany

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33%
Confidence score

Italy

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Spain

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100%
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Sweden

+34 971 57 65 24

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Vestiaire Collective emails

supportus@vestiairecollective.com

100%
Confidence score: 100%

Support

social@ropa-online.com

100%
Confidence score: 100%

contactpro@vestiairecollective.com

95%
Confidence score: 95%

Support

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Vestiaire Collective address

33 Boulevard du Général Martial Valin, Paris, 75015, France

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