Venmo

My daughter has a class that uses Venmo so we Downloaded it and did everything it asked for. We verified the account and added a backup payment option which is I guess from what I hear is the great benefit and what sets Venmo apart from other mainstream Peer to peer payment apps, is the option to add a backup payment option that can be from your bank account(which is typical of all P2P apps) or can be a Credit Card.(now we’re talkin) Adding a Credit Card is the highlight of this app, many folks use CC’s like debit cards and pay off the balance before the due date to avoid interest while racking up points and other perks for using the CC. Also it’s handy if you don’t have cash at the moment. After setting everything up and going through a fairly easy verification process of emails and text messages, the Account was ready to rock. We inquired our daughters class for thier QR code or whatever method they chose to send to us or enable us to find them and we found them and proceeded to send a payment. The payment was declined so I added about 6 CC’s all with plenty of room to make a purchase. Still Declined! I tried everything to send a payment, I even transferred money from our Bank account which was totally unhelpful as it says it will take 6 days to post. We even asked the classe’s payment admin to request a payment from us. That did not work either. Got a message from support stating that they can see I was having issues and tried to help me and I tried thier method of requesting and did not work. SUPPORT. Support is early attentive, kind, genuine and very thourough and sympathetic to your plight’s. Very rare customer support experience so far, I mean dang I’ll give credit due where credit is due and that is Customer Support SO FAR….probably the in top 3 experiences in my life of 40+ years. (Patricia P. Venmo | Support) A+ 5⭐️’s 10,s⭐️ you rock! SIT REP (Situational Report) I got a notice saying that my Account is frozen. I am smack dab in the middle of a Bank Account transfer which was not ideal and only tried it as a last resort to see if anything in this Venmo App functioned. Now my household bank and budget are wonky, Account frozen and the slots for my daughters Summer classes are disappearing because they are limited seating. Note: If and when I get access to the Venmo balance, which are just Venmo points or tokens redeemable for cash,…the payment that is due is 3 cents $0.03 more than I transferred from my Bank Account. I’m short 3 pennies when the transfer completes and turns into Venmo points tokens credits etc. Why is that important? Venmo credits, points, tokens or “Venmo Cash” is like when you put money into you PayPal Balance only the caveat is if your request for payment is larger than your Venmo balance it will toggle backup Card for payment in full, meaning it doesn’t use up your Venmo balance then take 3 Pennie’s from the backup source it leaves the balance as is in whole and charged backup for full price. Good or bad that’s what it does. This Venmo feature may be of great benefit or of great deprication, it really is a case by case basis depending on each situation and desired outcome. For me.. this is most annoying and not favorable for me. I wanted to use my CC and pay the 3% fee or not pay it depending on the requester but paying with Credit Card was the only reason to use Venmo in my situation. THERE CAN ONLY BE ONE (remember back in the day you could load up your pay pal balance with a credit card..or buy a gift card with a CC?). Lol well, lots have changed…. I am now being asked to submit my drivers license and any other details that will verify it is indeed me who is using the app. I wonder why nothing will work even though I already verified my account, except the bank transfer to Venmo.. yeah Venmo is getting paid but nobody else. SO ADVANCED THE THING IT’S MEANT TO DO IS NILL/Null/Zip/Zero/Nada This goes for everything nowadays that removes the human element and offers a million services or functions. We find ourselves in an era where you can spend 30 minutes looking for the send button on an email app but can easily find the UPGRADE BUTTON. Lol c’mon you know you have been there you know who I’m talking about, lol we have all struggled to find the send button the very thing the app is designed to do or juxtapose to fit your experience. MY POINT Huge waste of time, effe’d up my budget and account. Violated me and demeaned me or reduced me to a submissive consumer who has been electronically robbed of access to my money and is giving me ultimatums in hopes I agree and send “my papers” to them for verification. Uh nope. Sorry, I don’t have anymore time to waste and I will not spend my day reading the TOS agreement of sending them my documents which I can bet dollars to doughnuts that somewhere in that TOS some pencile pushing lawyers decided that Venmo has no liability no matter what happens with my documents and that once they are belong to them now on thier servers they are belong to them now. Convenient for everyone but me, I’m the one that they need so they can exist. No me, no them…Consumers need to get together and exert buying power the way these corporations do. We are easily manipulated one on one but if we acted as a group everything would have to be functional, working and of great benefit to us as a collective. Just my 3 Pennie’s or 2 cents. TL;DR Froze my account, wasted my time, perhaps lost the summer seating spot for my Daughter and her classes .. yay! Go Dad your my hero! All my funds are being held ransom and they want me to send my personal documents to them because it’s super convenient and they now have my money they can try to extort me. END RESULT: Deleting Account, taking a loss on the money and taking a stand against AI Bullying and AI and engineer Robbing and hostage taking. I basically remove the give a crap about the money and remove myself from all Venmo parent companies & subsidiaries.

First transaction I ever did was I sent money to a friend as a test to give her $10 for her to go buy a cup of coffee. Venmo charged her as a business and never ever explain why with the 10 to 20 emails that I sent asking why did they charge my friend as though she was a business never got an answer never got the refund to her of the percentage they took out when I said have a cup of coffee on me. I had yet to set up my business account so there was no business transaction but they treated it as that such and never ever made it right. Then I get my business account set up. Venmo kept trying to put my personal bank info into my business bank info so I had to take out my personal bank account from my personal Venmo account then do my business bank account with my Venmo business account. Then after that try to get my personal bank account back onto my personal Venmo and it has been one technological problem after the other. It kept saying your bank was set up and then when I tried to transfer money I couldn't do it and it kicked me out and I had to start all over six times didn't get any help figuring that out. Then I finally get it set up and do a transfer the two little deposits that you're supposed to get I never received it started the transfer of my money from Venmo to my personal bank account and then I get your bank didn't except the small payment that you were supposed to put in for verification or forgetting the transfer you need to start all over so I take my bank account out and lo and behold in my personal bank account the transfer went through but now I have to start all over yet again by putting my personal bank account information into my personal Venmo to tell you truth and set up with it I think I'll be canceling both accounts and going to a different payment system with my clients and friends. I'd rather drive to a bank and hand somebody my money and deal with it online craziness! I'm just waiting to see the money from Venmo that went to my personal bank account get removed. So as soon as I can get all of my money out of Venmo I'll be shutting it down.

Venmo is a fantastic app, which is weird comment to make with a 1 star review. Stick around because it will make sense shortly.

Venmo is a great “banking” tool for the busy individuals that are all about money. A tool that you can use to thank that coworker who treated you out to lunch, or asking that friend for some gas money to drive them around. In a world of Electronically Transmitted money (ETFs), it just makes sense.

I’ve had Venmo for about 2-3 years now and it’s been great up until recently I realize how much this problem bothers me.

In early March this year, I wanted to add my own phone number to my account. After a quick email to Venmo’s support team, they told me that the number I gave was “tied” to an account. To undo this, simply I needed to send them my name on a current phone bill statement to clear it. I still have the original email thread in my inbox to prove this. After all of this I decided that it wasn’t really that important…was it?

It was. A week later I had to turn my [email] notifications off from Venmo because I was bombarded by them with requests to “Authenticate my Account” and I needed to send the following: A photo of a valid address (like Driver ID), Name and DOB (Passport or similar), and my SSN & W2. I later that same week, asked both my mother and my father about their thoughts. They both said the same; that was not something they were asked to set up originally.

It only now hits me how abnormally strange and conveniently timed in relation to my email request. I can understand the requirements for business accounts, but as a personal account; the request only shows malicious intent. I’m not a user that’s syphoning $1,000 weekly ETF invoices. Venmo should be able to see that from their database?

This makes me feel extremely unsafe and uncomfortable using Venmo. This, aside from them already having my routing numbers to my bank, my email address and access to my contacts; It would would not surprised me if they then began to ask what I ate for breakfast or where I slept. All because of one email.

I hope to hear from you Venmo, because you have disappointed me in being “user friendly”

Such a joke. Came back to the app to be able to pay someone and I created a new account as I deleted my old one. Three times I tried to enter my debit card and three times the app tells me there was an error and they couldn’t add my debit card. Funny part is all 3 times I got a notification from my bank Venmo ran my card but yet they couldn’t add it. Tried to add my bank account and plaid pulled my info from the bank but it pulled old info as I have updated my phone number months ago. I’ll say it again Venmo is a joke. This is pathetic. So stopped using Venmo and came back as I had to pay my rent. I pick up my phone and see the arrow that an app is using my location so I look and it’s Venmo. Go to settings to turn off all location to Venmo and it’s already set to while using the app. Funny thing is it’s been 9 days since I have used the app. Do yourself a favor and find a better alternative. I believe it’s called Zelle works really well. As an update absolutely dislike Venmo every way I can. I stopped using it when it was found out a company they were using as part of them I think it was tile or something but I could very well be wrong with the name. I couldn’t pay my rent to I took my card off and put it back on and it kept saying Venmo was having trouble with my bank at that time so I deleted it and moved on to better apps and services. We’ll I came back to Venmo to pay some rent as my bank will only let me pay what I have but Venmo will let me pay what I want and I will pay a fee to my bank. Thing is I try to sign in having never changed my email or password and it’s telling me the info is wrong. I know it’s not. I clicked the link to get something sent to my email and it’s not sending that to me. Seems like they want me to create a new account and give them the info I never wanted to give Venmo. Been using this app for years and never not once ever had a single issue. All of a sudden after they want you to give them all this extra data and I don’t I start to have issues. Trying to pay my rent and I keep getting an error that it didn’t go thru. I have pre autos on my bank account in the amount of $3,480 to pay 625 in rent. I have been able to make a payment in the amount of 300 then 100 and then 50. Tried to make a second 300 and it’s like no it’s too soon you can’t make a duplicate payment. Nowhere does it say anything about a limit or anything of that kind. I have made the same 625 payment for a very long time. Will be the last time I use Venmo.

I hate to give horrible review and this is actually my first one, but this app is beyond ridiculous with what is asking for, I recently had my purse stolen and my belongings including my phone were in my purse, so to make matters worse I had to get everything that was in my purse from scratch, I finally get my new phone and start downloading my old application onto it. I come around to Venmo and try logging in and it will not let me log in at first it says that I have the wrong password I put in the password and it asks me to put in my last card number. How the hell am I suppose to get my last card number if it is not on record with the card company and it was stolen, I say ok that’s fine I’ll call Venmo support the woman who I was speaking to Michaela was very nice and I appreciate what she did to help but it was nothing of help because in the end after all the information that I could give her I was told that I could not get my account back because I need a US ID and I for one think that is absolutely absurd for them to ask me for such a thing I understand policy for security and for one support that but to ask for specifically a “US” ID and not a passport from the country I am from to verify that it is me is out of this world. I am in the process of trying to get me paper work which is ten times more absurd than this, which is why this takes me over the edge why should I need to give you something that was not asked of me to give in the making of my account and on top of that they couldn’t even erase the phone number on the last account so that I could at least make a new one. It was a good app until you lose your way into the app and now they think that they are the US government and start asking for documentation, I for one feel extremely discriminated against and feel as though I am being treated like a person who is trying to commit a fraud and not even like a person at all considering I cannot get into a simple app. If you want to judge me based off of this review put yourself in my position of a person who cannot get into a simple application because of her documentation which I believe has nothing to do with this application but somehow is brought into it. I will never use this application it is by far the most head aching app to get into and to high standard security for something as small as deleting the account and probably allowing the person who stole my phone to feel free to continue to roam my account, but not the person who the account actually belongs to. If I could give it less stars I would just a horrible experience all in all!

After much research & communicating back & forth, I paid a $100.00 deposit on a future puppy to Wilma Eddy aka: Eddys Yorkies. He went into great detail about how his children help train the puppies & how they were a Christian family. He told me he didn’t have PayPal or Zelle or Venmo but I could send the money to his Sisters account and he would get it from her. He kept pressuring me to “send it now”. I immediately became suspicious & asked to cancel my order & get a refund. The money went to a Martha Esposito who I found out was NOT his sister and in fact she said she didn’t know him but was asked by Wilma Eddy to forward the money to a Luis Gonzalez who allegedly bought bitcoins. I’ve begged for my money to be returned but no response. I complained to Venmo & asked them to stand behind me & refund my money. They refuse saying once the money is sent they can’t do anything to retrieve it & I need to contact the recipient & ask for my money back! DUH what do think I’ve been doing for a month? What good is Venmo if they won’t protect me? Can you help me get my money back & put out the word that Venmo is a scam itself?

I have tried closing my Venmo account. The site does not accept my password and refuses to send me a link to update the password. I have tried two different e-mail addresses and one phone number.

I also contacted their parent company PayPal. They were unable or unwilling to put me in contact with a person at Venmo to close the account.

The Venmo phone service does not allow you to talk to a live person. Their online help sends you a help center and contact form. I have submitted a contact form and have had no response.

Venmo's automated service froze my new account for no reason. All I did was create a new account and received funds through my Venmo account and then the automated system froze my account. I currently am unemployed and disable. My sister offered to transfer money to me through Venmo but was unable to. I sent an email to Venmo 11/7/2022 providing an uploaded picture of my Nevada Driver's license. Today is 11/08/2022 and my account is still frozen. So, I called Venmo Customer Service to have my account unfroze and they informed me it would take 5-7 business days! Venmo is freezing a plethora of accounts due to an overreactive automated system. So many accounts are being flagged due to Venmo's recent dealings in 2021 for security breach and privacy violations. I am just about on the verge of homelessness and cannot receive greatly needed funds from my sister because it is impossible to talk to a Venmo representative that will help resolve the issue in a timely manner. This is so unfair and egregious Venmo has no concern for the people who use their financial platform. If Venmo is going to freeze so many accounts, they need to have a staff that can accommodate the account issue's expeditiously instead of making people who are in dire straits wait 5-7 days with no food or utilities on the brink of homelessness because they cannot handle the volume of something they created!

This complaint is solely based on the fact that they know I have been a victim of a scam artist who I have sent documentation from this person stating that I have not received the product and they could care less and will not be bothered with me. I understand I should have read the fine print. However they will not even bother to help me with confirming information or go after this person as a company. I m upset because they are not question weather or not I was a victim just that I did not follow the rules so your fault. I feel like they should refund my money and press charges against the person is intentionally scammed me. This is not happening because I did not follow the rules

I opened my Venmo account on March 24, 2022. I then verified my identity and received over $400 through the service. The following day, I receive notification that my account had been frozen and to submit photo proof of US government issued identification. I did so and did not receive any notice of receipt. At which point, I followed up to see how long the reverification process would take. They said 3-5 business days. The notification that my account had been frozen stated that I would not be able to send of receive funds but it did not say that I couldn't withdraw MY money from my account. After getting in contact with Venmo support, they could not even tell me why my account was frozen. I then asked if I close my account, would I be able to transfer MY money to my bank. They said that I would not even be able to close my account until it was unfrozen.