Venmo
reviews and complaints

I hate to give horrible review and this is actually my first one, but this app is beyond ridiculous with what is asking for, I recently had my purse stolen and my belongings including my phone were in my purse, so to make matters worse I had to get everything that was in my purse from scratch, I finally get my new phone and start downloading my old application onto it. I come around to Venmo and try logging in and it will not let me log in at first it says that I have the wrong password I put in the password and it asks me to put in my last card number. How the hell am I suppose to get my last card number if it is not on record with the card company and it was stolen, I say ok that’s fine I’ll call Venmo support the woman who I was speaking to Michaela was very nice and I appreciate what she did to help but it was nothing of help because in the end after all the information that I could give her I was told that I could not get my account back because I need a US ID and I for one think that is absolutely absurd for them to ask me for such a thing I understand policy for security and for one support that but to ask for specifically a “US” ID and not a passport from the country I am from to verify that it is me is out of this world. I am in the process of trying to get me paper work which is ten times more absurd than this, which is why this takes me over the edge why should I need to give you something that was not asked of me to give in the making of my account and on top of that they couldn’t even erase the phone number on the last account so that I could at least make a new one. It was a good app until you lose your way into the app and now they think that they are the US government and start asking for documentation, I for one feel extremely discriminated against and feel as though I am being treated like a person who is trying to commit a fraud and not even like a person at all considering I cannot get into a simple app. If you want to judge me based off of this review put yourself in my position of a person who cannot get into a simple application because of her documentation which I believe has nothing to do with this application but somehow is brought into it. I will never use this application it is by far the most head aching app to get into and to high standard security for something as small as deleting the account and probably allowing the person who stole my phone to feel free to continue to roam my account, but not the person who the account actually belongs to. If I could give it less stars I would just a horrible experience all in all!

After much research & communicating back & forth, I paid a $100.00 deposit on a future puppy to Wilma Eddy aka: Eddys Yorkies. He went into great detail about how his children help train the puppies & how they were a Christian family. He told me he didn’t have PayPal or Zelle or Venmo but I could send the money to his Sisters account and he would get it from her. He kept pressuring me to “send it now”. I immediately became suspicious & asked to cancel my order & get a refund. The money went to a Martha Esposito who I found out was NOT his sister and in fact she said she didn’t know him but was asked by Wilma Eddy to forward the money to a Luis Gonzalez who allegedly bought bitcoins. I’ve begged for my money to be returned but no response. I complained to Venmo & asked them to stand behind me & refund my money. They refuse saying once the money is sent they can’t do anything to retrieve it & I need to contact the recipient & ask for my money back! DUH what do think I’ve been doing for a month? What good is Venmo if they won’t protect me? Can you help me get my money back & put out the word that Venmo is a scam itself?

I have tried closing my Venmo account. The site does not accept my password and refuses to send me a link to update the password. I have tried two different e-mail addresses and one phone number.

I also contacted their parent company PayPal. They were unable or unwilling to put me in contact with a person at Venmo to close the account.

The Venmo phone service does not allow you to talk to a live person. Their online help sends you a help center and contact form. I have submitted a contact form and have had no response.

Venmo's automated service froze my new account for no reason. All I did was create a new account and received funds through my Venmo account and then the automated system froze my account. I currently am unemployed and disable. My sister offered to transfer money to me through Venmo but was unable to. I sent an email to Venmo 11/7/2022 providing an uploaded picture of my Nevada Driver's license. Today is 11/08/2022 and my account is still frozen. So, I called Venmo Customer Service to have my account unfroze and they informed me it would take 5-7 business days! Venmo is freezing a plethora of accounts due to an overreactive automated system. So many accounts are being flagged due to Venmo's recent dealings in 2021 for security breach and privacy violations. I am just about on the verge of homelessness and cannot receive greatly needed funds from my sister because it is impossible to talk to a Venmo representative that will help resolve the issue in a timely manner. This is so unfair and egregious Venmo has no concern for the people who use their financial platform. If Venmo is going to freeze so many accounts, they need to have a staff that can accommodate the account issue's expeditiously instead of making people who are in dire straits wait 5-7 days with no food or utilities on the brink of homelessness because they cannot handle the volume of something they created!

This complaint is solely based on the fact that they know I have been a victim of a scam artist who I have sent documentation from this person stating that I have not received the product and they could care less and will not be bothered with me. I understand I should have read the fine print. However they will not even bother to help me with confirming information or go after this person as a company. I m upset because they are not question weather or not I was a victim just that I did not follow the rules so your fault. I feel like they should refund my money and press charges against the person is intentionally scammed me. This is not happening because I did not follow the rules

I opened my Venmo account on March 24, 2022. I then verified my identity and received over $400 through the service. The following day, I receive notification that my account had been frozen and to submit photo proof of US government issued identification. I did so and did not receive any notice of receipt. At which point, I followed up to see how long the reverification process would take. They said 3-5 business days. The notification that my account had been frozen stated that I would not be able to send of receive funds but it did not say that I couldn't withdraw MY money from my account. After getting in contact with Venmo support, they could not even tell me why my account was frozen. I then asked if I close my account, would I be able to transfer MY money to my bank. They said that I would not even be able to close my account until it was unfrozen.