I paid a deposit for a van with vanwise Harlow which needed some work to get it road worthy for a test drive! Sale agreed subject to the road test. However the next day I was offered a job with a company van so no longer needed the Vanwise one.
Vanwise refuse to refund my deposit even though they didn't incur any costs!
No service or road tax valet or web site removal.
They have offered to keep my £250 deposit on any future van I may require!
My experience of Vanwise Harlow has been disgusting and would advise anyone seeking a van to go some where else!
The complaint has been investigated and resolved to the customer’s satisfaction.