The complaint has been investigated and
resolved to the customer's satisfactionResolved Vanderbilt Mortgage — Fraud and scam
resolved to the customer's satisfaction
I purchased a home from Clayton Homes in 2000. I was 19 years old at the time and newly married. When I went to Clayton Homes I specifically asked for a Land/Home package. They had none. Instead, they showed me brand new homes with tons of 'amenities', including a 'free trip to the Bahamas with every new purchase'. Ha, what a crock. I told them I was interested and they set to work.
My grandfather was leary about the deal and called them to tell them I reconsidered. They called my house and had me in tears as they talked about how I had 'misled them, and how they worked so hard to get me in a new home and now I wasn't interested and how I had really done them wrong.' I am a people pleaser by nature so this really upset me. I told them yes I'd take the home. I DID NOT get my free trip, first of all.
Second, I was told I would have monthly mortgage payments due on the 1st and the 15th of each month, (to make it less expensive this put my payments at 277.00/mth). Apparently this is not how it works. When I was three months behind in my payments because my money was building up in the bank and they weren't withdrawing any funds, I realized something was wrong, so I called. I was informed that the payments come out every 14 days and I didn't have funds in there on the date it was due because it was three days before the 1st.
So, now I'm 19, have three months of negative credit on my report and I asked for a once a month payment instead. I asked them to set my date in the middle of the month. They refused. My payments went up to 314.00/mth and due on the 1st. The representatives were rude, obnoxious, and I got a new rep every time I called. Then at the end of my three years, I received a new bill for 472.00. This was to be by new payment, with escrow insurance. Escrow insurance?
I had no idea what that was. Apparently when I signed my contract, the nice 'gentlemen' who made me cry didn't explain this, so I got saddled with a exorbitant payment I could no longer afford. No one would buy the home because it was not worth what was owed and I couldn't rent it out for the amount of mortgage I had to pay. Needless to say, I voluntarily surrendered the home when I was 23, it did not show on my credit report until I was 26, and now I'm 28 and couldn't finance a bullet if I purchased the gun.
Vanderbilt Mortgage and Clayton Homes are rip off artists and the 'talent' they have working for them should win the Oscar for most efficient salespeople with no concern for others. Congratulations, Vanderbilt for your greatest achievement ever. SCAMMING.
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