Menu
For Business Write a review File a complaint
Vacations Made Easy Customer Service Phone, Email, Contacts

Vacations Made Easy
Reviews and Complaints

Vacations Made Easy's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.vacationsmadeeasy.com

Learn how the rating is calculated

1.7 64 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Vacations Made Easy Complaints 64

ComplaintsBoard
Z
2:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Despite their easy-to-use website, nothing about these guys is "easy." My wife and I booked a sailing snorkeling tour from their website for our trip to Cabo. To my surprise, the receipt contained no information whatsoever about where the tour would take place, the name of the local tour company, or even the name of the boat. Only a cryptic "11:00 AM." The...

Read full review of Vacations Made Easy and 4 comments
ComplaintsBoard
K
8:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vacations Made Easy over charging

I scheduled a Summer Vacation Discount Rate through this company with a new hotel in Branson. When we looked at mapquest for the directions, we found we had been overcharged over $100.00 to reserve the same rooms on the hotel's website. If I had known the name of the place I would have gone to them directly, but seeing "discount" I thought we were getting a deal. Nothing we can do now, either with "vacation made easy" or the hotel. Live and Learn.

Read full review of Vacations Made Easy and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
Brett McClintock
US
Jan 09, 2011 5:49 pm EST

We reserved a two night stay at a special place my wife found and the day before we were to arrive vacations made easy called us and tolds us that the room we wanted was over booked and asked if the econolodge was ok. we assumed it was compareable and said yes. they charged us $198 for a hotel that cost $54.99 a night . I was to tired the night we arrived or I would have not even checked in to a hotel that we had to change rooms due to filth. I believe that vacations made easy scams people by leading you to believe you are getting reservations to the place you want to stay and then moving you to a place of lesser value and charging you more. Best advice is to not use them! They are unreasonable and will not deal with you when you have a problem.

ComplaintsBoard
N
1:51 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Vacations Made Easy Bad Business Practices

On May 27th 2009 I tried to get onto the web site for Medieval Times and inadvertently ended up on the web site for vacationsmadeeasy.com. Before I realized it I purchased three tickets online for a show on June 10th. Less than 5 minutes later when I realized what had happened I cancelled them online through the exact same site and requested a refund to my credit card. When I didn't receive any refund I called and spoke to someone in customer service who told me that their policy is that I FORFEIT $100.00 and get a voucher for the other $102.29 to THEIR web site. I live less than 15 miles from Medieval Times so of course I never would have purchased tickets through a vacation web site.

The customer service supervisor told me the same thing as the customer service person and both individuals were very rude on the phone. They also charged $25.00 more than Medieval Times for the tickets.

They are a total rip off and their policies are unfair to the unknowing public!

Read full review of Vacations Made Easy and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
C
C
CA_John345
US
Sep 06, 2018 4:13 am EDT

They mark up the ticket price. If you want a cash refund they charge you 25% of your total order. AVOID THEM! Go straight to the source.

N
N
NoahAllen
US
Jan 23, 2011 7:10 pm EST

So let me get this straight. You booked your tickets through this website, gave them your credit card number; but then say afterwards that you'd never buy through a travel site? So if I'm following your logic - Vacations Made Easy is evil because you weren't paying attention when you bought Medieval Times tickets?

S
S
somadawn
US
Jul 18, 2010 10:22 pm EDT

I booked through them last minute for a hotel near Chicago (8 minutes away from the zoo and other fun things.) I was already on the road driving and almost to my destination when I received my vouchers, which lo and behold, were for a hotel 50 miles away in Bluff Park! The hotel where I arrived had no problem calling their "sister" hotel and canceling my reservation, but when I called vacationsmadeeasy.com to inquire as to why I was charged for a king size, jacuzzi room and my tickets said STANDARD, non-smoking preferred for the same price... they had no answer. I was then told that it was Choice Hotel policy and not their policy regarding the cancellation for the room I did not want over 50 miles out of town. It was not the room I had reserved, nor was it even in the town I asked for!

I gave the representative the phone number for this hotel when he was told it was not in his system (which was how I found it in the first place - I searched for "Chicago hotel jacuzzi" and was led to their site) so that they could attempt to "pay" for this hotel instead. He put me on hold to attempt calling while I was standing at the desk and then switched over and told me the line had been busy and he could not get through. He further informs me that I am not staying at a Choice hotel, despite the fact that this hotel was able to call and cancel my room so easily due to them both being Choice hotels, and that they don't do same day cancellation policy. I have went to sleepinn.com and looked for hotels in the Bluff Park area and was informed that they are working on currently working on servicing the area... this hotel was chosen for me by vacationsmadeeasy.com and NOT one of the ones we had discussed. I remember the exact description and how far away it was from everything... 8 minutes from some places... and was extremely stressed and disappointed to get here and realize that I had to pay for not only my hotel now (that I THOUGHT was taken care of), but I also now have to attempt to deal with their fraudulent practices.

My money has not been taken out of my Discover account yet, but has been put on hold by this company. Their policy of keeping "100% percent" of a refund is disgusting whenever they apparently set up vacations at a hiked rate or even SEND THEM TO THE WRONG PLACE and then say that their hands are tied. Avoid at all costs. It was cheaper for me to go through the hotel!

ComplaintsBoard
I
9:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked a vacation activity of a `Sealife Safari Tour' for 4 through http://www.vacationsmadeeasy.com/OrlandoFL/activity/SealifeSafariTour.cfm. When you read the information it sounds great and likely worth the expense for a memorable holiday event. When you go to book it brings up info only for the tour at Clearwater. The event calendar is also very...

Read full review of Vacations Made Easy and 40 comments

Vacations Made Easy Reviews 0

Looks like Vacations Made Easy has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Vacations Made Easy, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Vacations Made Easy complaint handling

Vacations Made Easy reviews first appeared on Complaints Board on Mar 31, 2009. The latest review Vacation ticket package deal was posted on Oct 18, 2023. The latest complaint company is a scam and ripped us off for nearly $500 was resolved on Oct 17, 2014. Vacations Made Easy has an average consumer rating of 2 stars from 64 reviews. Vacations Made Easy has resolved 11 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.9
2 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Vacations Made Easy Contacts

  2. Vacations Made Easy phone numbers
    +1 (800) 987-9852
    +1 (800) 987-9852
    Click up if you have successfully reached Vacations Made Easy by calling +1 (800) 987-9852 phone number 0 0 users reported that they have successfully reached Vacations Made Easy by calling +1 (800) 987-9852 phone number Click down if you have unsuccessfully reached Vacations Made Easy by calling +1 (800) 987-9852 phone number 0 0 users reported that they have UNsuccessfully reached Vacations Made Easy by calling +1 (800) 987-9852 phone number
    Customer Service
    +1 (417) 823-0981
    +1 (417) 823-0981
    Click up if you have successfully reached Vacations Made Easy by calling +1 (417) 823-0981 phone number 0 0 users reported that they have successfully reached Vacations Made Easy by calling +1 (417) 823-0981 phone number Click down if you have unsuccessfully reached Vacations Made Easy by calling +1 (417) 823-0981 phone number 0 0 users reported that they have UNsuccessfully reached Vacations Made Easy by calling +1 (417) 823-0981 phone number
    International
  3. Vacations Made Easy emails
  4. Vacations Made Easy address
    610 E Battlefield, A -205, Springfield, Missouri, 65807, United States
  5. Vacations Made Easy social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.