Brewer & Stratton Property Management
reviews and complaints

I've been very impressed with the Brewer & Stratton team, especially AJ. He has been in close communication with us and has been understanding and helpful every step of the way, which is much appreciated during stressful times like finding a home to rent during a pandemic. I will be recommending Brewer & Stratton to my friends who are both looking for homes to rent, and also homeowners who are looking to rent out their homes. Thank you to the Brewer & Stratton team and AJ!

has done an excellent job in managing our properties. *** is on top of any issues that arise and appropriately communicates items that need my immediate attention. She is attentive to my requests and provides timely follow up. The maintenance team has performed top notch work in maintaining the properties so that they are rent ready. I don't spend any time worrying about our properties as they are in good hands.

has always went over and beyond to assist me no matter the time or day that I contacted her, She always does a follow up to make sure work orders have been completed, Brylee has awesome customer service and I would highly recommend her, Brylee also made me feel comfortable to contact her knowing that things will get handled and not be frustrated *** is a very compassionate person and loves her job and I know that from the interactions we had via email and phone calls

We had our annual inspection today with ***. He was very Courteous and walked me through the process swiftly, I felt comfortable with him entering our home. He explained the process so I would understand. Thank you ***! Brewer Stratton is a great company and make it a breeze when it come to commutation. Thank you as well. Our property manager *** is very response if I ever have any I concerns or questions. I am completely satisfied with the entire company and home owner. Best,*** & Family

We had a difficult tenant at one of our rentals. We tried our best to take care of it but just couldn’t deal with him anymore. We reached out to B&S property management company and AJ was assigned as a property manager . He did a great job of handling the tenant and resolving the concerns with the tenant . He was quick to respond and address the concerns/ questions we had. We feel so much at ease as we are assured our property is being well taken care of by AJ. I would highly recommend AJ for your property needs .

When you rented out your primary residence, you wanted to make sure you have a good company and representative to work with especially when the owner moved out of state. I was lucky to have AJ on my side. He looked out the right tenant for my property which I was worried about it. 's communication was fantastic. He took care of all maintenance issues and move-out activities with no issue. It was a pleasure working with , and I am sure that I will work with him again in the future. Highly recommend it to any homeowner. "

I am writing this review about an agent for *** .Brylee is an outstanding agent for this company, she has helped me navigate through all sorts of challenges that have come up during our relationship with this company!In fact it was because of the outstanding service I received from Brylee that the next time I put a house on the rental market Brylee was my first call. You can't go wrong having Brylee in your corner managing your property.Thanks again Brylee!

Buying our first home is something I expected to be very stressful and full of craziness. Our Realtor Elizabeth seriously made it as smooth as possible. She kept us very well updated as we were living in Tucson trying to move to Mesa. She pushed hard for us knowing that we had a smaller window to move in because of my husbands new job. And she was just really enjoyable to work with. If she is an example of the type of employees Brewer & Stratton consistently hires, then I would highly recommend her and this company to anyone looking for a home! Thanks Elizabeth!

I have used *** for 7 years now. During that time, *** has been a great guardian of our rental home. Whenever there is an issue at the house, the communication and action has been quick and responsive. Before ***, I managed my properties myself. I am not a good landlord, and as a result lost thousands of dollars due to evictions and late pays. Money is deposited monthly like clockwork. They do a great job in filtering out applicants.Highly recommend *** and AJ!

My business partner and I just finished interviewing several property managers. We ended up selecting Brewer & Stratton. Besides their comprehensive description of services and competitive rates, what ultimately persuaded us to choose them was our interaction with Jaimee Jenkins. Jaimee took a great deal of time providing responses to our very detailed questions. She never had to consult anyone or put me on hold to answer a question. She was professional and clearly showed she knows her stuff. I would recommend Jaimee and Brewer & Stratton to anyone looking for an efficient and professionally run company who will proudly represent and manage your rental properties.

is an excellent community to be a part of. It is like a large family. The tenants are warm and friendly. Loved the community--it was like a large family. I have enjoyed my stay here. I have enjoyed working with ***, Property Manager. Whenever I place a Maintenance Request or have any questions, he is quick to respond and get things handled. He is very professional, knowledgeable, and places his tenants first. One thing I will never forget is I turned in my notice to vacate and my new apartment fell through. I needed to stay at the *** one additional month and AJ made it happen. I am so fortunate to have had a fantastic Property Manager like AJ and I will never forget him. He is AWESOME!

I've been renting a *** property for over two years. I've found the company to be dependable and consistent in their service. The maintenance I've requested, though sparingly, has been scheduled and performed better and faster than I was expecting. It's my understanding that B&S has some leeway in maintenance expenses, which allows them to pay for parts or repairs quickly. I'd especially like to mention the property manager assigned to my rental, *** is responsive to my emails, and she gets answers back quickly. Sometimes the only delay is the homeowner getting back to her. If maintenance is required, she schedules times that are most convenient for me. I'm very happy with ***, in large part because of ***.

I moved property management of multiple properties to them in Dec’20 and moved it out to another company in April’21. I was disappointed in several aspects that I opted to pay the hefty penalty associated with the transfer as opposed to staying. Not par comparatively with level of automation, transparency, communication and ease of use by either me or the tenants. They also were more concerned about how they get their penalty dollar as opposed to addressing the concerns. It was a quick buck for them. Somehow they get you with a lengthy contract, and a hefty penalty. A lot of things related to transparency, communication, automation, ease of use, follow through do not show up in the contract, that only shows up when you start working with them. I should have been very cautious moving my business to them; well the good thing is at least there is an option to get out I guess.

When I met Brylee H., I was looking for information on how to end my business relationship with Brewer & Stratton. I was displeased with the lack of communication from my former property manager, as well as the length of time it was taking to find a renter. Brylee cared enough to try to persuade me to stay with the company. She maintained communication and ultimately identified that the listed rent price was what was keeping me from finding a renter. Shortly after I lowered the price, we finally found a renter who moved into my property on 12/31. Brylee’s service didn’t stop there though. When it was time for me to receive my first deposit, she made sure that the accounting team had my correct bank information after the first deposit attempt had failed. Brylee has also been in contact with my tenant and has been relaying his questions/ demands to me in a timely manner. I wanted to take a moment to recognize her great work. It makes a world of difference when you work with a property manager who cares about doing their job right and see things through. Thank you Brylee !

If you are an out of state investor wanting to use this company to rent out your property, I would think twice about it. Their inspections are fraudulent and they are very, very slow to respond. When we asked them to draw up a contract to rent out our newly purchased property, after 4 days of waiting for contract, we contacted them and they finally sent it out. After over a week of waiting for the property to show up online and trying to contact them, they finally responded with a statement that they needed to do an inspection which they did 7 days later but didn't send us the report until a week after that. We are now almost 3 weeks into this rental process and their first inspection says that the walls are dirty. Well, we had the house completely painted inside two weeks prior to this supposed inspection. Mind you, we just purchased the property and had a complete inspection of the property done prior to close of escrow and all items repaired on the inspection list. When we started complaining that the house was still not getting put online for rent, they suggested that we lower the rent and they sent out another inspector. First off, they haven't even posted pictures online to try and rent the property. Secondly, the "new" inspection showed that we needed almost $2700 worth of repairs and cleaning done and they couldn't start work until we sent them the money upfront and after the check cleared they would take up to 3 weeks before the house would be online to rent. We would be going on 2 months at this time. The list showed that 3 ceiling fans needed to be replaced for $525. Like I mentioned, no one lived in this house since we closed escrow a month earlier and the inspection done prior to closing, showed everything was working along with the walk thru that was done the day before closing. They were going to charge us to do the landscape work in the front that is covered under the HOA. They wanted to install a new toilet seat that just needed to be tightened, They were going to charge $225 to install a new blind that supposedly didn't fit the window. It was just pulled up and fits perfectly. They wanted to reinstall a towel ring that only needed to be straightened out with nothing at all wrong with it. I could keep going on but I think you get the idea. We flew over to inspect the property, flipped on the breaker that controls all 3 fans that they said didn't work. They worked fine. We tightened down the toilet seat which took one second to do with a screw driver, straightened out the towel ring which didn't even take a second, swept the front, etc and ended up renting the house in 2 days. The house I am referring to here is in a beautiful gated community. The property has been very well maintained by the previous owner. We rented it for full asking rent of $1950 during the Covid19 Pandemic. Beware of this company especially if you live out of state. Totally fraudulent repair list.

This Brewer and Stratton property management company ain't so great, ya know? Their property managers be tellin' us tenants one thing, then turnin' around and chargin' us for it at the end of the lease. Can you believe they had the audacity to charge us $50 for a security camera installation? We asked 'em when we moved in if we could drill holes in the wall, and they said it was all good, treat the place like it's our own. But when the lease was up, they hit us with a bill for wall damage, claimin' it ain't normal wear and tear and the hole was bigger than a nickel. I argued with 'em, tellin' 'em it was a professional install and the hole ain't that big. But nope, they ain't budgin' and won't give me back my $50. The people workin' there ain't professional at all, let me tell ya. We had issues with the property manager the whole dang time we lived there. We even reached out to the homeowner and let 'em know what was goin' on, and they weren't too pleased either. They ended up cancelin' their contract with Brewer and Stratton.

I got a text on July 12 saying my tenant's AC wasn't cooling. I told them to send a technician to check it out. They emailed me the repair costs for replacing the fan motor, capacitor, and cleaning the unit, which came to $650. I emailed back saying it was fine and to proceed with the work. Later, I noticed that I received less money than expected from *** on my monthly statement. I called and they told me that when the first technician went out, they replaced the capacitor for $240.50 without informing me, even though it was already included in the $650 cost report. I asked if they could reimburse me the $240.50, but they refused to discuss it. I managed to speak with *** and she admitted that they misrepresented the price, but said there was nothing they could do. It seems like they're charging twice for the capacitor on the ***.

Brewer and Stratton Property Management took $400 from my security deposit refund, saying it was because of landscaping issues I reported years ago. I moved out of the rental house in April after living there for 3 years. The lease had an addendum that said the landlord would take care of the landscaping instead of the tenant. The Property Manager (***) ignored the terms of my lease when I asked about the charges and kept changing the reasons for the charges. They didn't show me any pictures or give me any details about the damages they were charging me for until almost two months later. The details they provided don't match what they had previously told me, and the pictures don't show what the *** described. They charged me without confirming the damages or looking at my lease. They still owe me $400 and are insisting that I'm responsible for the landscaping company's work. More information can be found in the attached files.