USHealth Group — insurance marketed fraudulently; employees posts false positive reviews of its service
BBB found insurance agents associated with USHealth Group, Inc, the parent company of Freedom Life Insurance Company of America, had posted positive reviews on the company's BBB Business Profile. BBB's customer review policy states a reviewer may not have a personal or business affiliation with the business they are filing the review for.
In response to BBB's allegations, the company stated they identified the agents who posted the positive reviews and claimed they were customers of the business.
Pattern of Complaint
Based on BBB files, Freedom Life Insurance Company of America has a pattern of disputes alleging product and contract issues. Consumers allege the insurance agents from Freedom Life Insurance Company of America inform them that certain benefits are available in the plans they select. However, consumers later find out post enrollment that those benefits are not included and are subsequently billed for services they believed were included in their plans. Furthermore, consumers are informed by Freedom Life Insurance of America agents that the health insurance plans they enroll into are compliant with the Affordable Care Act. However, the consumers later find that the plans are not ACA compliant and are fined penalties by their states for not meeting the minimum coverage requirements.
USHealth Group, Inc, Freedom Life Insurance Company of America's parent company, responded to the pattern by refuting the claims made by BBB. USHealth Group, Inc states they have robust mechanisms in place that ensure consumers are well aware of the type of coverage they are enrolling in. Additionally, the business states due to the high number of applications they process the complaint size is too small to be labeled as a pattern and that the increase in the number of complaints correlates with the growth of their business.
For more details regarding disputes received by BBB, please visit the complaints tab of this business's BBB Business Profile.