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CB Banks Truist Bank (formerly BB&T Bank) 1226 Water St, Wheeling, WV, 26003, US
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Truist Bank (formerly BB&T Bank)
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Truist Bank (formerly BB&T Bank) company logo

Truist Bank (formerly BB&T Bank)

1226 Water St, Wheeling, WV, 26003, US
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K
1:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Truist Bank (formerly BB&T Bank) - Fraudulent activity on my account

I’ve written a comment about two weeks ago telling that my bank account was hacked and Truist won’t refund me back the zelle payments which is $2,800 I have never used zelle. And the lady I spoke to just took it off of my banking app and that’s all she did. I’ve called every day, and you have to wait 4 hours to even speak to someone. I even contacted federal trade and public commissions. Does anyone know who else I can do or contact? I’m literally sick to my stomach. I’m a single mom. I just want my money back that is mine! I never ever had this problem with BB&T. Truist has to be the worst bank! Our money should be protected.

Desired outcome: I just want my money back that is mine!!!

Read full review of Truist Bank (formerly BB&T Bank) and 1 comment
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rc gee
, US
Mar 28, 2022 8:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree & have 'Posted' much the same. 'Forced' to Truist & nothing 5 digit

($ ++,000.oo) positive/available balance &/yet in the - 7 months, & Hours on Hold since pull my finger ''Truist'' - No functioning DEBIT Card - So I can simply access MY Money.

Point of commenting here Regarding the Complaints Board Ph #'s .. [protected]

'You' are kidding. I have Ph'd a dozen times & Michelle (sp.?) is Never In & Never returns the call as mentioned. As is the case with all Truist Service (Ph's) There is NONE. But I have a surprise (coming) for Truist

So ... Have a Good Day. rcgeeee

K
Author of the review
K
Kzgorayeb
Wheeling, US
Mar 28, 2022 9:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of rc gee

If you don’t mind emailing me, I would like to know what you’re going to do. Because this has never happened to me before. I’ve contacted the Federal trade and public commissions, and the legislatures of my state but still nothing is happening. I’ve called everyday since March 3rd and been to my branch 4 times. Still no outcome. I’m about to get a lawyer. $2, 800 is a lot of money just to let a scammer have when I busted my [censored] for that money! Truist is the worst! Here’s my email incase you can email me. Kzgorayeb@icloud.com

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