Monarch Dental

Monarch dental in Red Oak, Texas told me that I had a lot of dental work that needed to be done. I gave them my insurance information whici is Humana. They came back and told me that my insurance would pay for $11, 000 after getting a preauthorization.
Now 5 months later they are charging me for work that was supposed to be covered in the claims send to Humana. when I call them they told me that they never got a pre-authorization from Human.
Humana also said they recerived a pre authorization request. so how were they able to give me a total that would be paid?
Now they are threatening my credit with the money they say I owe.
the money was not paid because they did not do the pre-authorization.

I have more dental work to be done but I do not trust them to send claims correctly or even t all. they want me to pay it and I am a senior who cannot afford this