Monarch Dental

I got a upper denture and lower partial denture Monarch Dental and within a year, the uppe denture cracked in half. I made an appt to get it repaired which the office said was possi but I was fitted for and given a new upper denture. When I first started getting billed, I contacted my insurance and was told that I was billed for a new denture. I contacted the office and talked to Lisa, the office manager. She told me not to worry about it because in the description, it stated that the dentures was too damaged to be repaired and they would appeal. I never heard back. We I finally stated getting hand written letters from the office, I went in. Lisa said since the insurance company didn't pay the full amount, her doctors didn't work for free and I would have to pay it otherwise the bills will be going to collections. No denture should crack within a year and don't threaten customers that if then don't pay or face collections. I talked to Benefeds and was informed that there is a certain portion of the bill that is supposed to be written of per the contract the government has with the dental plans and not charged to federal customers. Filing a complaint is my first step hoping it helps before I file a grievance with Department of Defense again about Monarch Dental. Thank you.