The UPS Store

Tracking# 1Z691WA10335514245: No restrooms available for public use while waiting for desk service over 20+ minutes. Per city ADA Policy: AMERICANS WITH DISABILITIES ACT TITLE II
AND SECTION 504 COMPLIANCE. A restroom should be made available. This was not done when I requested its use. Had to go to another business and return to pick up my package.

Tracking#1Z691WA10335513906: Order split shipped and a $5.00 holding fee assessed when second part of package arrived. Not by shipper, but UPS store. Never a call from store that package had arrived. Discovered thru continued tracking.

Both my company and the companies I work with have used UPS for many years and never experienced this in any of their other locations throughout the city. Are these different policies at this location because they are serving an Underserved Community? If not, then please let me know why the services are different at the 3636 Ool Spanish Trail location.

THE UPS Store in Houston Texas (3636 Old Spanish Trail 77021) .. this store is primarily African American and is on the fringe of two neighborhoods .. one being upper income and one being very poor.

On numerous occasions I have had been the victim of blatant racism. It is so irritating I cannot begin to tell you. I have paid for numerous letters that NEVER arrive and other issues .. all of this being because of the staff in this location . This week .. enough is enough ... the staff called everyone around me to be waited on and THEN when I got to the counter the staff was "out of supplies" and instead of getting a UPS envelope they forced me to buy a padded envelope for $2.84 rather than getting a UPS letter envelope that is part of the supplies you pay for when sending a letter through UPS. This place needs a serious course in racist behavior .. the staff clearly thinks that it's OK to be rude and unprofessional to a white person.

This is a common and unfortunate practice in the Black community believing that their actions against whites .. by waiting on other people .. walking away from the counter when a white person is next in line and walking up to other blacks in line in front of the white person waiting to be waited on is "OK" ... because in this segment of the Black society racism is only committed by WHITE people .. enough is enough.

This store is a "MESS" unorganized and constantly machines are not working .. this needs to change .. and educate this staff about racism .. racism cannot end until ALL that are responsible for it change