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The UPS Store review: Store rules different from other ups pick up locations.

Roy S. Moses of US

Dec 16, 2025 11:42 am EST

Verified customer

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Tracking# 1Z691WA10335514245: No restrooms available for public use while waiting for desk service over 20+ minutes. Per city ADA Policy: AMERICANS WITH DISABILITIES ACT TITLE II
AND SECTION 504 COMPLIANCE. A restroom should be made available. This was not done when I requested its use. Had to go to another business and return to pick up my package.

Tracking#1Z691WA10335513906: Order split shipped and a $5.00 holding fee assessed when second part of package arrived. Not by shipper, but UPS store. Never a call from store that package had arrived. Discovered thru continued tracking.

Both my company and the companies I work with have used UPS for many years and never experienced this in any of their other locations throughout the city. Are these different policies at this location because they are serving an Underserved Community? If not, then please let me know why the services are different at the 3636 Ool Spanish Trail location.

Desired outcome: Post rules that are unique to this location, so all customers know when entering store.

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