Home Depot reviews and complaints 1
View all 2384 complaintsHome Depot - Delivery of refrigerator
June 9, 2022
10:30 a.m.
Do not buy major appliances from Home Depot to be delivered.
Delivery guy refused to take fridge off truck to let me examine it. Said "it's fine, it's in a new box"! I told him this was the 2nd one, the 1st one was damaged. He refused to take it up the back stairs which goes straight into the kitchen. This is the way other fridges have gone in and the way the old one was removed. He wanted to take it in through the front door all the way through the house to the back of the house where the kitchen is located. This is over 150 yrs old hardwood floors. I told him he couldn't get it through the 2nd door after he got it into the entry door. I told him to measure the door, he refused. He then drove off with my refrigerator, next delivery is in a week! I cancelled the order, went to Lowes, bought a fridge to be delivered tomorrow!
Desired outcome: I would like a response from Home Depot. I have rental property and have spent probably $1M with them over 30 yrs. I want the delivery company name and contact information.
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