EconomyBookings.com reviews and complaints 1
View all 278 complaintsEconomyBookings.com - charged and I did not get a vehicle
On August 20, I got a car rental online with economicbooking.com. I had to pick up car at international airport, when I got there the man that was on the register was not friendly at all. I asked him if they would have my car ready by 3 pm and this were his exact word "like we told you before we don't have any cars, we only have trucks available", then he asked me if I had a booking I said, I do I just got it online then he said, let me have the number and I provided him with the booking number. I told him I got a car then he said well we don't have cars and I will provide you with a truck I said but when I went online it gave options to select a car but if you will provide me with the truck at the same price I will take it. Then he asked me for my license and my credit card and it was around 1:15pm. He never told me he was going to charge anything at the point then he said you also need to pay a deposit of $200.00. I told him nobody said anything about a $200. Deposit. I told him just give me my stuff back and cancel everything. I Knew I could get a better price in another place with less deposit and I would also get a car instead of a truck. Then this man said I am sorry but I can not cancel your booking, you have to go online and cancel yourself and I said, but who gave you permission to confirm that booking I was there just to get information about the vehicle not for him to process and confirm without my authority. When he asked for my license and credit card I was thinking he was verifying the booking not confirming. I went online to try to cancel with no success then I called and it took me 3 hours to get a hold of an agent and I explain to him what happened about the 200 dollars deposit fee and he told me I could not get my refund and I explain to him that I didn't get the vehicle and I was not planning to get it and he said he could not do anything he just provided me with a support email address.
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Booked an PREpaid for car rental. when we showed up they told us and about 50 other VERY upset people that there were no cars available due to it being Labor day weekend. Then to top it off,
THET STILL CHARGED US FOR IT!
we are still battling over it!
this company is robbing people! taking money and NOT providing services.
DO NOT BOOK THROUGH THEM ... YOU WILL REGRET IT