Long John Silver's reviews and complaints 1
View all 463 complaintsLong John Silver's - wait times
This restaurant is the slowest I have ever seen. Do not try drive thru for a quick in and out. After several different times of trying drive thru, the last experience will be our last attempt. We went on this past Monday, Oct 12th, and we waited behind 2 cars, for over 20 minutes. The line never moved and we pulled out of line. I went inside to complain and found the reason for the ridiculous wait time. There was only 2 people working. One cooking the food and one to help customers that walked in and the ones in drive thru. The one taking orders was trying very hard to keep up, but just wasn't able. I complained about the wait time and felt bad for adding to this workers problems. The worker was very professional and apologetic. I submitted a complaint to corporate and am waiting for a response from them. I'm impressed with the worker, but am VERY disappointed at Long John Silver's for what they are putting people through. Both their customers and workers. We will never support them again. If Long John Silver's doesn't care enough about people in general, then we have no choice but to stop going there. People paying for a service don't deserve these long waits and their poor workers don't deserve what they are being put through.
We have received your comment. Thank you!