CVS reviews and complaints 1
View all 3327 complaintsCVS - Pharmacy customer service
Store #7036 Bethel Street Clover SC, apparently a few minutes before their lunch break!
I needed to two GoodRx coupons as one of my mothers prescriptions was over $400. I was told I needed to to go to another window as they needed to completely redo them. As I went there I was told she and wouldn’t have time to do it before their lunch break so I would need to wait or come back later. Then she ran off and another person, with an attitude, came to help. I was to pick up 2 scripts that were to replace 2 that were called in the other day but she had 4 scripts. And the second coupon I looked up wasn’t for the any of them. I had a voicemail translation of the second set of scripts and I shared it with her. She was obviously annoyed and rude. Told me I would need to call my mothers doctor to get it sorted and; ‘well, we’re closing for lunch, well, a minute ago.’ That’s appalling! All that was required was to look at the dates prescribed!
You’re NEVER rude to a customer and you NEVER tell a customer that you are being inconvenienced!
I don’t know why CVS closes the entire pharmacy for lunch when they should be staggering their staff in order to provide customer service. Absolutely ridiculous!
Desired outcome: 1. Written apology from staff and management. 2. Stagger staff so someone is always available. 3. Mandatory customer service training.
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