McDonald's reviews and complaints 1
View all 2864 complaintsMcDonald's - another wrong order!!!
Every Friday evening I take my family out to eat at one of their favorite fast food restaurants. More often than not, my children pick McDonald's over some of the other fast food places in our area. For the third time in the past month, my youngest has begged me to take him and the rest of the family to McDonald's. And for the third time in as many trips, the crew at this same McDonald's has managed to screw up my order. I wouldn't have as big a problem with this BUT since we usually get it "to go" I have a major problem. The ticket showed exactly what I ordered but what was placed in my "to go" bag was very wrong. Ten minutes after purchasing this meal and arriving at home, I discovered that they had AGAIN given me the wrong order. I called the store to inform them of this mistake and was basically told that I had to drive back to McDonald's in the pouring rain to pick up the correct one and then drive another 10 minutes back home AGAIN. After working 12 plus hours every day, the last thing I want to do is spend another half hour with this sort of B.S. Come on McDonald's...can't you just for once get an order correct. Where is the customer service in ME doing all the work in getting the correct meal that I ordered in the first place. I have informed my cfamily that we will NOT be getting any of our meals from THIS McDonald's anymore...
The complaint has been investigated and resolved to the customer’s satisfaction.
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McDonald's restaurants are a franchise. At every McD's I've been to, the store owner's name and number is posted by the registers. Maybe you should look it up and give him/her a call? Let them know what's happened to you. Sometimes, the owners have more than one McDonald's and because of that, they get distanced from the customer. Let him/her know what's up and hopefully they can improve the service so this won't happen to anyone else.